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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: Desktop

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Forum Posts

[Desktop][Other] Better ads

Team, I love Spotify. However, you probably should work on your ads. I'm based in California. I've had Spanish (Mexico?) ads multiple times. Today, I had an Australian ad. -Magnus

  • Visitor
  • Team,   I love Spotify.  However, you probably should work on your ads.  I'm based in California.  I've had Spanish (Mexico?) ads multiple times.  Today, I had an Australia...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 169 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Blinding Lights by The Weeknd Not Playing!

So, When I try to listen to blinding lights, it skips the song and moves on to the next song in my playlist. It does not play any of them! The original, instrumental, and even the remix! I went as far as to make a entirely separate playlist for it. W...

  • Newbie
  • ...ar as to make a entirely separate playlist for it. When I click play, it says "This content is not Available." I made an alt account in the SAME browser and it worked just fine there. I have no clue w...
  • Billy-J
  • Spotify Star
  • 598 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 598 Views
  • 1 replies
  • 0 likes

Remove Rosalia from Urban Latin Queens Playlist

Hey Spotify, Please remove Rosalia from the Urban Latin Queens playlist. Although she speaks Spanish, Rosalia is not from Latin America and is therefore not Latina. I would also recommend removing her from anyother Latin playlists unless the song fea...

  • Visitor
  • Hey Spotify,   Please remove Rosalia from the Urban Latin Queens playlist. Although she speaks Spanish, Rosalia is not from Latin America and is therefore not Latina. I would also recommend re...
  • Coffee1
  • Composer
  • 855 Views
  • 2 replies
  • 2 likes
  • Desktop
    Playlists
  • 855 Views
  • 2 replies
  • 2 likes

Is Time Capsule default public when being listened to?

For example, I can see someone on Friend Activity who is listening to their Time Capsule and it has all their songs on it, but they said they never made it public. I guess that's also how the at the end of the year Spotify generates a most played son...

  • Regular
  • ...laylists, but i'm talking about Friend Activity and how it appears to be public through that component on Spotify Desktop.   Does anyone know why this is?
  • 435 Views
  • 0 replies
  • 0 likes
  • Desktop
    Friend Feed
  • 435 Views
  • 0 replies
  • 0 likes

NEW MUSIC - OUT OF THE USUAL BEAT

Hello,Please consider adding more ways to discover new music, stuff outside my usual beat. I remember it's used to be this way. Now I'm stuck within an homepage recommending me the last same things I've heard. It's really hard to get out the bubble. ...

  • Visitor
  • Hello, Please consider adding more ways to discover new music, stuff outside my usual beat.  I remember it's used to be this way. Now I'm stuck within an homepage recommending me the last same ...
  • SoundShots
  • Composer
  • 332 Views
  • 1 replies
  • 0 likes
  • Browse
    Desktop
  • 332 Views
  • 1 replies
  • 0 likes

Different number of song play counter values for different song's authors

An example:lets look at song "Lockii" in album https://open.spotify.com/album/5BefoLRwqaVBuQpQkNKiyO?si=nzFtcoV4QSSHzrcPcHjCCA on first authors page https://open.spotify.com/artist/7LCDnUQYE07fnKbo46SVLB?si=AJPjYjbUS7iJO8UdTFdUlg there are less then ...

Screenshot 2020-04-05 at 15.54.44.jpg
  • Visitor
  • An example: lets look at song "Lockii" in album https://open.spotify.com/album/5BefoLRwqaVBuQpQkNKiyO?si=nzFtcoV4QSSHzrcPcHjCCA   on first authors page https://open.spotify.com/arti...
  • 258 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 258 Views
  • 0 replies
  • 0 likes

[Desktop][Browse] Passing someone else's work off as your own.

Hi,I have never posted here but I had a question about an artist possibly passing off the work of other artists as their own work, but on an industrial scale. There is an 'artist' who has released a whopping 105 albums since 2018 which more or less i...

  • Casual Listener
  • Hi, I have never posted here but I had a question about an artist possibly passing off the work of other artists as their own work, but on an industrial scale.   There is an 'artist' who has ...
  • OneByBoo
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • Browse
    Desktop
  • 547 Views
  • 1 replies
  • 0 likes

What happened to relevant playlists on the Home page in desktop app?

The first carousel of playlists in the Home section used to show dynamic relevant/current playlists that would change throughout the day and week. Where did it go? Now it's just recently played stuff. This feels terribly un-dynamic compared to Apple ...

  • Music Fan
  • The first carousel of playlists in the Home section used to show dynamic relevant/current playlists that would change throughout the day and week. Where did it go? Now it's just recently played stuff...
  • Khuros
  • Newbie
  • 694 Views
  • 3 replies
  • 2 likes
  • Desktop
    Playlists
  • 694 Views
  • 3 replies
  • 2 likes

How is music playing on another device when using a premium account?

From time to time I will be playing music at the gym on an iPhone using a premium account. All of a sudden someone at the house will play music at home and change the song on my iphone at the gym. We cannot figure out how or why it is happening. Any ...

  • Visitor
  • From time to time I will be playing music at the gym on an iPhone using a premium account.  All of a sudden someone at the house will play music at home and change the song on my iphone at the g...
  • user-removed
  • Not applicable
  • 751 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
  • 751 Views
  • 2 replies
  • 0 likes

Ads during Music?

Hi, I'm a mobile dj and would like to use/test spotfiy the coming weekend for the first time (free / test version) at a wedding, before I possibly conclude an abo. My question is: is there a danger that - when using the free version - the songs are i...

  • Casual Listener
  • Hi,   I'm a mobile dj and would like to use/test spotfiy the coming weekend for the first time (free / test version) at a wedding, before I possibly conclude an abo. My question is: is there a...
  • AceGB
  • Regular
  • 4659 Views
  • 4 replies
  • 0 likes
  • Desktop
    Running
  • 4659 Views
  • 4 replies
  • 0 likes

Brain Food playlist not playing full songs

There is a popular playlist in the Focus group when Browsing for playlists called 'Brain Food' (over 3 million subscribers). I am one of those followers and recently I'm running into an issue where the songs aren't playing at full length and are cutt...

  • Newbie
  • ...he songs aren't playing at full length and are cutting off a full minute or more before it ends.   This is happening both on my Desktop (Mac) version and on Mobile.   As a debugging m...
  • MadmanOnWheels
  • Roadie
  • 1032 Views
  • 2 replies
  • 1 likes
  • Desktop
    Playlists
  • 1032 Views
  • 2 replies
  • 1 likes

[Desktop][Music] Bring back the feature for replacements for not available Songs by local files

Bring the feature back for songs that are not available on Spotify are replaced by local files, if you own them. This feature has been in Spotify for years and was great because I could hear all the Cannibal Corpse albums that are not available here ...

  • Music Fan
  • Bring the feature back for songs that are not available on Spotify are replaced by local files, if you own them. This feature has been in Spotify for years and was great because I could hear all the ...
  • 511 Views
  • 0 replies
  • 1 likes
  • Desktop
    Music
  • 511 Views
  • 0 replies
  • 1 likes

Videos in Czechia

I was so excited to watch the spotify original series but then found out that they are not available in Czechia. Will this feature be coming to Czechia? Is there any other way to watch "Music Happens Here"? Thank you for all the great music

  • Newbie
  • I was so excited to watch the spotify original series but then found out that they are not available in Czechia. Will this feature be coming to Czechia? Is there any other way to watch "Music Ha...
  • OneByBoo
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Desktop
    Shows
  • 340 Views
  • 1 replies
  • 0 likes

EP title and tracks misspelled

spotify:album:7LEb1Nh643ailgog2tvNUu EP title should be Asbestos Lead Asbestos, and the same correction should be made to the first 3 tracks:1. Asbestos Lead Asbestos2. Asbestos Lead Asbestos – Toxic Mix3. Asbestos Lead Asbestos – De tox Dub Thanks!

  • Newbie
  • spotify:album:7LEb1Nh643ailgog2tvNUu   EP title should be Asbestos Lead Asbestos, and the same correction should be made to the first 3 tracks: 1. Asbestos Lead Asbestos 2. Asbestos Lead Asb...
  • Luke
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 272 Views
  • 1 replies
  • 0 likes

Track Missing

Hey Spotify, I was wondering why the track "Angels Brought Me Here" by Guy Sebastian is no longer available here in Spotify. I was able to play it last Sunday (March 11, 2018), then the track stopped and the app crashed. I went to search it again but...

  • Regular
  • ...ssue for that) so I went to search for it on the Web Player and the song was there, it just does not play. I added it into a new playlist and viewed it on my Desktop App, only to find the playlist I c...
  • jaysoncastle
  • Regular
  • 602 Views
  • 4 replies
  • 0 likes
  • Android
    Desktop
    Web Player
  • 602 Views
  • 4 replies
  • 0 likes

ESPN Podcasts are almost always a day behind

It is 5:30pm Eastern time on 3-14-2018 and the last First Take Podcast is still hour number 2 from 3-13-2018. It keeps getting later and later that this show, Mike & Trey and the Stephen A Smith Show, Tony Kornheiser Podcast get later and later to wh...

  • Newbie
  • It is 5:30pm Eastern time on 3-14-2018 and the last First Take Podcast is still hour number 2 from 3-13-2018.  It keeps getting later and later that this show, Mike & Trey and the Stephen A ...
  • 585 Views
  • 0 replies
  • 0 likes
  • Desktop
    Podcasts
  • 585 Views
  • 0 replies
  • 0 likes

Separate Artist with Same Name - Journeyman

Hi Spotify, I noticed in the Spotify browser that an artist, Journeyman, has been combined with a band, Journeyman (same name). If I'm not mistaken, these are two different artists/bands creating extremely different music. Hope this can be resolved s...

  • Casual Listener
  • Hi Spotify,    I noticed in the Spotify browser that an artist, Journeyman, has been combined with a band, Journeyman (same name). If I'm not mistaken, these are two different artists/ban...
  • CzechFencer
  • Composer
  • 572 Views
  • 1 replies
  • 0 likes
  • Desktop
    Mobile
    Web Player
  • 572 Views
  • 1 replies
  • 0 likes

Christian Genre bring it back to the genre page

hi spotify, I am a Spotify Premium subscriber.Where is the Christian genre? Why has it been taken down?I really rely on this a lot!please can you put it back? Thanks so much! mike

  • Newbie
  • hi spotify,   I am a Spotify Premium subscriber. Where is the Christian genre? Why has it been taken down? I really rely on this a lot! please can you put it back?   Thanks so much! ...
  • Reneedet
  • Casual Listener
  • 250 Views
  • 1 replies
  • 2 likes
  • Desktop
  • 250 Views
  • 1 replies
  • 2 likes

Weekly playlist fails every time

Hello y'all! I have a kind of super annoying issue going on and would like to know if there's any way to fix it. So on one of my weekly playlist (Radar) I get a lot of unplayable songs every time. I mean those playlists are very precious because they...

  • Gig Goer
  • Hello y'all!   I have a kind of super annoying issue going on and would like to know if there's any way to fix it. So on one of my weekly playlist (Radar) I get a lot of unplayable songs every...
  • SeraBriley
  • Regular
  • 249 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 249 Views
  • 1 replies
  • 0 likes