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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Offline listening

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Forum Posts

Explicit content

It's great to hear music as the artist intended it to be heard, this means Spotify can sometimes include explicit content. We recommend looking out for the EXPLICIT tag on any releases (E on the web player).Note: Our explicit content tags are applied...

  • Community Manager
  • Community Manager
  • geovanebento
  • Rising Star 1
  • 57060 Views
  • 84 replies
  • 38 likes
  • 57060 Views
  • 84 replies
  • 38 likes

Solved!! Presale Concert Tickets

Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included: Access to presale tickets for upcoming concerts. Access to exclusive merch items not available anywhere else. ...

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  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 647490 Views
  • 358 replies
  • 35 likes
  • 647490 Views
  • 358 replies
  • 35 likes

I want an artist/ song on Spotify.

Many folks in the Community have requested certain tracks, albums or artists be added to Spotify. The reality is that we would like to have all the world's music available on Spotify. Therefore, anything which we have the right to upload and has been...

  • Spotify
  • Spotify
  • 116750 Views
  • 0 replies
  • 295 likes
  • 116750 Views
  • 0 replies
  • 295 likes

28 gb free on phone, still wont offline

I have iphone 6s with 64 gb. I managed to download/offline 75% of my songs, but all the new ones I add to playlists does not get offlined. Even though I have 28gb free space. Most of them go grey ( the logo on the left showing it's waiting to downloa...

  • Newbie
  • I have iphone 6s with 64 gb. I managed to download/offline 75% of my songs, but all the new ones I add to playlists does not get offlined. Even though I have 28gb free space. Most of them go grey ( t...
  • Shake-a-Hoof
  • Roadie
  • 381 Views
  • 1 replies
  • 0 likes
  • Offline download
    Offline listening
    Offline syncing
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Does Spotify use my phone's 4G in case I am hearing offline available songs?

I am asking that because I use Waze and hear Spotify at the same time , but I would not like to get my 4G charged in case I am hearing Offline available songs.Thanks!

  • Casual Listener
  • I am asking that because I use Waze and hear Spotify at the same time , but I would not like to get my 4G charged in case I am hearing Offline available songs.Thanks!
  • fnovo
  • Casual Listener
  • 1041 Views
  • 2 replies
  • 0 likes
  • offline availablity
    Offline listening
  • 1041 Views
  • 2 replies
  • 0 likes