Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: snap

Labels

Forum Posts

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5776 Views
  • 1 replies
  • 2 likes
  • 5776 Views
  • 1 replies
  • 2 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6094 Views
  • 1 replies
  • 0 likes
  • 6094 Views
  • 1 replies
  • 0 likes

Recent Linux client update changes

Hey! There has been an update to the Spotify Linux client signatures.Users may see errors linked to missing keys and failed signature verifications for Spotify when updating the system. If this happens to you, this can be fixed by manually adding the...

  • Community Legend
  • ckier
  • Visitor
  • 59100 Views
  • 24 replies
  • 37 likes
  • 59100 Views
  • 24 replies
  • 37 likes

Solved!! [Troubleshooting] Linux Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before.So type your issue into the search box and have a look. Basic troubleshooting Go through th...

  • Community Legend
  • sleeksorrow
  • Roadie
  • 258876 Views
  • 151 replies
  • 33 likes
  • Linux
  • 258876 Views
  • 151 replies
  • 33 likes

How to limit the cache directory size for snap-based Linux client

To limit the cache size under Ubuntu, edit the file:/home/$USER/snap/spotify/current/.config/spotify/prefsAdd the following line for the limit of 1024 MB (=1 GB)storage.size=1024

  • Casual Listener
  • To limit the cache size under Ubuntu, edit the file: /home/$USER/snap/spotify/current/.config/spotify/prefs Add the following line for the limit of 1024 MB (=1 GB) storage.size=1024
  • vcwild
  • Newbie
  • 5976 Views
  • 2 replies
  • 8 likes
  • Cache
    limit
    snap
    ubuntu
  • 5976 Views
  • 2 replies
  • 8 likes

Spotify takes 20 seconds to load on Ubuntu, use LZO compression to fix it

PlanPremiumDeviceAMD 3900X, 64 GB 3200 Mhz, NVME SSDOperating SystemUbuntu 20.04, installed through https://snapcraft.io/spotifyMy Question or IssueSpotify takes 20 seconds to fully load on a "cold start" when installed as a Snap. There's an easy fix...

  • Newbie
  • Plan Premium Device AMD 3900X, 64 GB 3200 Mhz, NVME SSD Operating System Ubuntu 20.04, installed through https://snapcraft.io/spotify My Question or Issue Spotify takes 20 seconds to f...
  • 902 Views
  • 0 replies
  • 4 likes
  • snap
    startup
    ubuntu
  • 902 Views
  • 0 replies
  • 4 likes

Solved!! Will the new spotify experience roll out to Linux desktop client?

Hi! Will the new Spotify experience be rolled out to snapcraft and to the Ubuntu/Debian repo sometime in the future?Just wondering as it's not mentioned at the bottom of the blog post and hoping that you will continue to prioritize your Linux users h...

  • Music Fan
  • Hi!   Will the new Spotify experience be rolled out to snapcraft and to the Ubuntu/Debian repo sometime in the future? Just wondering as it's not mentioned at the bottom of the blog post a...
  • fatpigsarefat
  • Regular
  • 1567 Views
  • 4 replies
  • 1 likes
  • Linux Desktop
    snap
  • 1567 Views
  • 4 replies
  • 1 likes

The app seems to crash when changing where songs will be stored.

When I am trying to change the default storage location of where cached/downloaded songs will be saved to, the app simply crashes. It seems to be correlated with the other presented issue of people trying to add local songs to the app. This is happen...

  • Visitor
  • ...rying to add local songs to the app. This is happening when using the Snap version of the app.   Plan Premium Country Brazil Device PC/Desktop Operating System Ubuntu 20.10
  • 589 Views
  • 0 replies
  • 0 likes
  • crashing
    directory
    Linux
    snap
  • 589 Views
  • 0 replies
  • 0 likes

Tiny mouse pointer i HiDPI screen (only Snap package)

Plan PremiumOperating System Ubuntu 20.04My Question or Issue The mouse pointer looks extremely tiny when running the Snap version in a HiDPI screen. Notice that the problem is not related to the size of the text, the text can be correctly zoomed in ...

  • Regular
  • Plan Premium Operating System Ubuntu 20.04 My Question or Issue   The mouse pointer looks extremely tiny  when running the Snap version in a HiDPI screen. Notice that the p...
  • mmplx
  • Regular
  • 3621 Views
  • 3 replies
  • 4 likes
  • snap
    ubuntu
  • 3621 Views
  • 3 replies
  • 4 likes

Spotify fails to launch on Manjaro

PlanPremiumCountryIsrael DevicePCOperating SystemManjaro, Stable (Latest) My Question or IssueSpotify Snap Version fails to launch on the latest Manjaro version, I'd rather use the Snap version then the AUR version, is there any ETA for a fix on that...

  • Visitor
  • Plan Premium Country Israel   Device PC Operating System Manjaro, Stable (Latest)   My Question or Issue Spotify Snap Version fails to launch on the latest Manjaro version, I'd r...
  • Kickimanjaro
  • Casual Listener
  • 3164 Views
  • 8 replies
  • 1 likes
  • snap
  • 3164 Views
  • 8 replies
  • 1 likes

Solved!! Spotify snap package permission issues on linux

PlanPremium Operating SystemGNU/Linux (5.5.7-arch1-1 x86_64) My Question or IssueI've installed spotify using snap and everything worked fine until I had this error a couple months ago and found no fix for it:> spotifyGtk-Message: 15:56:46.941: Faile...

  • Newbie
  • Plan Premium   Operating System GNU/Linux (5.5.7-arch1-1 x86_64)   My Question or Issue I've installed spotify using snap and everything worked fine until I had this error a couple m...
  • cHDMmFRE
  • Roadie
  • 1623 Views
  • 1 replies
  • 0 likes
  • Linux
    snap
  • 1623 Views
  • 1 replies
  • 0 likes

Random pauses on Linux

PlanFreeCountryEstoniaDeviceDesktop computerOperating SystemUbuntu 20.04Spotify versionSnaps are auto-updated always to the latestMy Question or IssueMusic randomly pauses, nothing is logged into the console. It is really infuriating.

  • Casual Listener
  • Plan Free Country Estonia Device Desktop computer Operating System Ubuntu 20.04 Spotify version Snaps are auto-updated always to the latest My Question or Issue Music randomly pauses, n...
  • Sebasty
  • Community Legend
  • 1962 Views
  • 1 replies
  • 2 likes
  • Linux
    ranom pause
    snap
  • 1962 Views
  • 1 replies
  • 2 likes

Solved!! Spotify install not working due to TLS shenaningans (snap, flatpak, AUR) (Manjaro)

Operating SystemManjaro My Question or IssueIt seems the download of https://repository-origin.spotify.com/pool/non-free/s/spotify-client/spotify-client_1.1.10.546.ge08ef575-19_amd64.deb isn't working properly r/n (at least on my system). I tried ins...

  • Casual Listener
  • ...9_amd64.deb isn't working properly r/n (at least on my system). I tried installing spotify via snap, flatpak and the AUR today and all 3 installs failed. As I understand it, all 3 install mathods d...
  • Ginwsby
  • Casual Listener
  • 11319 Views
  • 15 replies
  • 7 likes
  • aur
    flatpak
    Install
    manjaro
    snap
  • 11319 Views
  • 15 replies
  • 7 likes

Can't play the current song (Ubuntu 18.04)

PlanPremiumCountryFinlandDeviceThinkPad T470pOperating SystemUbuntu 18.04 My IssueI was listening on my phone (Samsung Galaxy S8) and opened Spotify on my laptop, as I always do when getting to work. I switched the device, to listen on my laptop, but...

  • Casual Listener
  • ...nabling/disabling crossfade and all the other tips and tricks that I've found... Still the same banner keeps popping up. ALL songs, ALL playlists, ALL radio etc. What is going on here? P.S. Using `snap...
  • ZeroRank
  • Casual Listener
  • 2988 Views
  • 1 replies
  • 3 likes
  • Can't play songs
    Linux
    snap
    ubuntu
  • 2988 Views
  • 1 replies
  • 3 likes

Ubuntu Snap: Prevents connection of display through usb-c.

Hi guys,I've discovered that spotify prevents me from connecting a display through usb-c.If I close spotify it works fine.Ubuntu snap 1.0.77.338.g758ebd78-41 (13)Connection is usb-c -> apple usb-c to hdmi-adapter -> monitor. Relevant syslog:Apr 26 12...

  • Newbie
  •   Hi guys, I've discovered that spotify prevents me from connecting a display through usb-c. If I close spotify it works fine. Ubuntu snap 1.0.77.338.g758ebd78-41 (13) Connection is u...
  • 1143 Views
  • 0 replies
  • 0 likes
  • bug
    Linux
    snap
    ubuntu
  • 1143 Views
  • 0 replies
  • 0 likes

Snap package won't launch in Opensuse 42.3 (canberra-gtk-module)

Hi there!I installed the snap package in my opensuse 42.3 system, but it won't launch, presenting the following errors: Gtk-Message: Failed to load module "canberra-gtk-module" Trace/breakpoint trap (core dumped) Snapd version: snap 2.27.6-1.1 snapd ...

  • Newbie
  • Hi there! I installed the snap package in my opensuse 42.3 system, but it won't launch, presenting the following errors:   Gtk-Message: Failed to load module "canberra-gtk-module" Trace/b...
  • hatecr3w
  • Newbie
  • 3646 Views
  • 3 replies
  • 3 likes
  • 42.3
    canberra-gtk
    Desktop
    leap
    libcanberra
    Linux
    opensuse
    snap
  • 3646 Views
  • 3 replies
  • 3 likes

Spotify Snap and Arch Linux

I just removed my flatpak install of spotify, installed snapd and through snapd I installed spotify == not working spotify which throws a coredump => me being a sad panda. snap run spotify(spotify:10421): Gtk-WARNING **: Unable to locate theme engine...

  • Newbie
  • I just removed my flatpak install of spotify, installed snapd and through snapd I installed spotify == not working  spotify which throws a coredump => me being a sad panda. 😄 snap run s...
  • 2498 Views
  • 0 replies
  • 0 likes
  • arch linux
    Linux
    snap
  • 2498 Views
  • 0 replies
  • 0 likes