Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Web Player

Labels

Forum Posts

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6116 Views
  • 1 replies
  • 2 likes
  • 6116 Views
  • 1 replies
  • 2 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6328 Views
  • 1 replies
  • 0 likes
  • 6328 Views
  • 1 replies
  • 0 likes

Recent Linux client update changes

Hey! There has been an update to the Spotify Linux client signatures.Users may see errors linked to missing keys and failed signature verifications for Spotify when updating the system. If this happens to you, this can be fixed by manually adding the...

  • Community Legend
  • ckier
  • Visitor
  • 59777 Views
  • 24 replies
  • 39 likes
  • 59777 Views
  • 24 replies
  • 39 likes

Solved!! [Troubleshooting] Linux Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before.So type your issue into the search box and have a look. Basic troubleshooting Go through th...

  • Community Legend
  • sleeksorrow
  • Roadie
  • 261894 Views
  • 151 replies
  • 33 likes
  • Linux
  • 261894 Views
  • 151 replies
  • 33 likes

[Web Play] Won't work at Ubuntu devices.

PlanFreeCountryHKDeviceHP ProBookOperating SystemUbuntu 6.5.0-1027-oem (x86_64 GNU/Linux)Browser VersionChrome 127.0.6533.119 (64-bit)My Question or IssueI am unable to use Spotify Web Play on Ubuntu Chrome. The webpage does not load any content and ...

  • Casual Listener
  • Plan Free Country HK Device HP ProBook Operating System Ubuntu 6.5.0-1027-oem (x86_64 GNU/Linux) Browser Version Chrome 127.0.6533.119 (64-bit) My Question or Issue I am un...
  • 219 Views
  • 0 replies
  • 0 likes
  • chrome
    ubuntu
    Web Player
  • 219 Views
  • 0 replies
  • 0 likes

Advert bug - Repeats ad when you select a new song

Nothing serious - just annoying.When a song finishes and an Advert plays - if you select a new song while the ad is playing, it will start the same advert again. I did a test by continuing to select a new song during the ad and yet again it repeated ...

  • Newbie
  • Nothing serious - just annoying. When a song finishes and an Advert plays - if you select a new song while the ad is playing, it will start the same advert again. I did a test by continuing to selec...
  • OngekiASTERIMTrio293
  • Regular
  • 575 Views
  • 1 replies
  • 0 likes
  • Linux
    Web Player
  • 575 Views
  • 1 replies
  • 0 likes

Solved!! Playing lastfm radio stops after one song

System: Ubuntu 14.04 running firefox & chrome browsersIssue: Playing radio through web-based spotify player stops (or repeats) after 1 songWhen clicking any of the 3 radio's on the last.fm landing page (Your Library, Your Mix, Your recommendations) a...

  • Regular
  • System:  Ubuntu 14.04 running firefox & chrome browsers Issue: Playing radio through web-based spotify player stops (or repeats) after 1 song When clicking any of the 3 radio's on the...
  • Goryart
  • Visitor
  • 3090 Views
  • 4 replies
  • 0 likes
  • Linux
    Web Player
  • 3090 Views
  • 4 replies
  • 0 likes

Full listening history

Dear Spotify,, Why can't I access my FULL listening history? I'd say that, for a company that is storing (probably) petabytes of music, a couple of song ids can't matter that much, correct? I can access my complete browsing history in Google Chrome. ...

  • Casual Listener
  • Dear Spotify,,   Why can't I access my FULL listening history?    I'd say that, for a company that is storing (probably) petabytes of music, a couple of song ids can't matter ...
  • Sebasty
  • Community Legend
  • 32556 Views
  • 6 replies
  • 34 likes
  • Linux
    Mac
    Web Player
    Windows
  • 32556 Views
  • 6 replies
  • 34 likes

How to use Spotify on Raspberry Pi?

There is no linux version of Spotify on ARM. Then I use Spotify web player, but why it doesn't support on Firefox ESR? I can run it on Firefox in Ubuntu and Windows 10. The same browser, just different OS, but I can't run it in Raspberry Pi. OK, then...

  • Casual Listener
  • There is no linux version of Spotify on ARM. Then I use Spotify web player, but why it doesn't support on Firefox ESR? I can run it on Firefox in Ubuntu and Windows 10. The same browser, just differe...
  • fln
  • Newbie
  • 125377 Views
  • 7 replies
  • 16 likes
  • Web Player
  • 125377 Views
  • 7 replies
  • 16 likes

Download offline tracks or make the Music library more video game OST friendly

Hello Spotify, I am a gamer, and have bought tons of different video game OSTs, and I have made playlists of 333 songs just out of music from these. And I can only listen to them on my phone, or the PC where the files are stored. This is a massive in...

  • Newbie
  • ...dd the functionality to let us make these playlists public, it isn't like we are trying to claim them or copyright them, especially since there is no profit in having a playlist, so why is this f...
  • MadmanOnWheels
  • Roadie
  • 1424 Views
  • 2 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1424 Views
  • 2 replies
  • 0 likes

Spotify behind a corp proxy that replaces the SSL cert

I'm using the Linux Spotify desktop client. As of today, I'm behind a proxy that effectively performs a MITM by replacing the SSL cert. Not sure if this is the reason, but Spotify stopped working.Web player doesn't work because WebSocket handshake ti...

  • Regular
  • I'm using the Linux Spotify desktop client. As of today, I'm behind a proxy that effectively performs a MITM by replacing the SSL cert. Not sure if this is the reason, but Spotify stopped working. W...
  • AlexS67
  • Casual Listener
  • 2275 Views
  • 1 replies
  • 5 likes
  • Linux
    Web Player
  • 2275 Views
  • 1 replies
  • 5 likes

Solved!! Any way to identify / remove duplicate tracks to save space?

Many songs are identically listed in multiple albums, singles, and even variations of the same album. These are not flagged as duplicates. For example, if I have 2 identical songs: MCS - Everything is Alright (from CTTM)andMCS - Everything is Alright...

  • Roadie
  • Many songs are identically listed in multiple albums, singles, and even variations of the same album. These are not flagged as duplicates. For example, if I have 2 identical songs:   MCS - Eve...
  • 574el4ir6wh2axs
  • Newbie
  • 154897 Views
  • 7 replies
  • 9 likes
  • Linux
    Mac
    Web Player
    Windows
  • 154897 Views
  • 7 replies
  • 9 likes

Premium only working on one device

I had a galaxy s4 and an iPad when I bought spotify premium and it worked fine on both until I got a new phone. I now have the note 5 and spotify premium is only working on my ipad. It's the correct account because my Playlist is there, but no matter...

  • Visitor
  • I had a galaxy s4 and an iPad when I bought spotify premium and it worked fine on both until I got a new phone. I now have the note 5 and spotify premium is only working on my ipad. It's the correct ...
  • Fahxx
  • Newbie
  • 1495 Views
  • 2 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1495 Views
  • 2 replies
  • 0 likes

[Linux][Web player] problem on click on track in random mode

Hi, I noticed for a few days now that when the random mode is activated, the manually selected song is not the the played one, as if the random mode was also triggered after the selection of the track. I'm on Ubuntu 14.04. Friendly.

  • Newbie
  • Hi,    I noticed for a few days now that when the random mode is activated, the manually selected song is not the the played one, as if the random mode was also triggered after the s...
  • 606 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
  • 606 Views
  • 0 replies
  • 0 likes

Reset Discover Weekly?

I got a premium account for 3 years now. I enjoyed listening to the Discover Weekly playlist until latly. Since lately, i get realy bad suggestions (like german folk / schlager). A while ago i created a "bad taste party"-playlist with songs like "Cot...

  • Casual Listener
  • I got a premium account for 3 years now. I enjoyed listening to the Discover Weekly playlist until latly. Since lately, i get realy bad suggestions (like german folk / schlager). A while ago i create...
  • user-removed
  • Not applicable
  • 10166 Views
  • 29 replies
  • 17 likes
  • Linux
    Mac
    Web Player
    Windows
  • 10166 Views
  • 29 replies
  • 17 likes

An option to choose displaying content (eg song & artist name) in its original language?

It might be a very minor request so I'm just trying my luck. I would like to have an option which allow me to always show the music content (eg song, album & artist name) in its orginal language. I appreciate Spotify doing much efforts to support so ...

  • Regular
  • It might be a very minor request so I'm just trying my luck. I would like to have an option which allow me to always show the music content (eg song, album & artist name) in its orginal language....
  • ddd269
  • Newbie
  • 3864 Views
  • 2 replies
  • 50 likes
  • Linux
    Mac
    Web Player
    Windows
  • 3864 Views
  • 2 replies
  • 50 likes

Issues playing on Sony smart TV browser

Hi everyone I haven't posted in a community forum for help before so I'm not quite sure what's required. Anyway I have a Sony Smart TV literally just a month old, and I am a premium user on Spotify. I believe the operating system and the web browser ...

  • Regular
  • Hi everyone   I haven't posted in a community forum for help before so I'm not quite sure what's required.   Anyway I have a Sony Smart TV literally just a month old, and I am a premium...
  • 1673 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
  • 1673 Views
  • 0 replies
  • 0 likes

Solved!! New Spotify Web Player Design [NEW 2017 DESIGN?] | FEEDBACK, IDEAS, QUESTIONS, & COMMENTS

Hello Spotify users, This thread is for the community who have been selected to test the new web player design. I've noticed that there is a great change probably hinting at spotify getting rid of some features and adding new ones. It is very importa...

Screenshot 2016-12-02 at 10.09.09 AM.png
  • Music Fan
  • ...The save feature needs to be added back on albums and singles.  - Interactive profiles. Profiles arent interactive anymore. I seen the riddence of public playlists on profiles and what artists u...
  • JohnnaRey
  • Casual Listener
  • 67387 Views
  • 686 replies
  • 20 likes
  • Linux
    Web Player
    Windows
  • 67387 Views
  • 686 replies
  • 20 likes

local files as a solution to huge playlist imports?

importing huge playlist files is a pain on spotify, it's nearly impossible (I have all the tracks on a hard drive)i tried various options, but they are all suboptimal now I was trying to work trough local filesit would be wonderful if, instead of pla...

  • Casual Listener
  • importing huge playlist files is a pain on spotify, it's nearly impossible (I have all the tracks on a hard drive) i tried various options, but they are all suboptimal   now I was trying to w...
  • 652 Views
  • 0 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 652 Views
  • 0 replies
  • 0 likes

Oooops, something went wrong with the playback. Reload

I get this message "Oooops, something went wrong with the playback. Reload" and can't play anything on:- Fedora 25 / Chromium 56.0.2924.87- Fedora 25 / Firefox 50.1.0I can only do it on Windows with these browsers, but Windows is not my favorite OS. ...

  • Newbie
  • I get this message "Oooops, something went wrong with the playback. Reload" and can't play anything on: - Fedora 25 / Chromium 56.0.2924.87 - Fedora 25 / Firefox 50.1.0 I can only do it ...
  • 1234 Views
  • 0 replies
  • 2 likes
  • Linux
    Web Player
  • 1234 Views
  • 0 replies
  • 2 likes

Switching Between Devices

What happened to the ease of moving from one device to the other? I see an update where this is "easier" for the desktop application, however if I shut down my laptop, jump in my car, open the Spotify app, I expect to see the song I was jsut playing ...

  • Regular
  • What happened to the ease of moving from one device to the other?  I see an update where this is "easier" for the desktop application, however if I shut down my laptop, jump in my car, open the ...
  • 1065 Views
  • 0 replies
  • 2 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1065 Views
  • 0 replies
  • 2 likes

Inbox Playlist

Wow, just wow. Again, what can I say. I've been a Spotify member since 2011 and a premium member since 2012. The whole removal of the inbox messaging functionality was a slap in the face. Especially since there was no proper warning. I had a solid 6 ...

  • Regular
  • Wow, just wow.  Again, what can I say.  I've been a Spotify member since 2011 and a premium member since 2012.  The whole removal of the inbox messaging functionality was a slap in the...
  • 685 Views
  • 0 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 685 Views
  • 0 replies
  • 0 likes

[INBOX] Can't send a song

I've just updated my Spotify and realised that you can't send a song via inbox to someone anymore. Any good reason why take this function off? How am I supposed to send a song to someone now? This makes no sense.

  • Regular
  • I've just updated my Spotify and realised that you can't send a song via inbox to someone anymore. Any good reason why take this function off? How am I supposed to send a song to someone now? This ma...
  • Shannahan
  • Music Fan
  • 1078 Views
  • 1 replies
  • 2 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1078 Views
  • 1 replies
  • 2 likes

Solved!! Spotify connect not working reliable on Denon AVR via open-wrt router

I have a Denon receiver (AVR-x1200w) to which Android and iOS devices connect. Initially I tried to connect over my wifi access point then via a switch to the receiver. Did not work. I have open-wrt on the access point. Finally removed the wire conne...

  • Casual Listener
  • I have a Denon receiver (AVR-x1200w) to which Android and iOS devices connect. Initially I tried to connect over my wifi access point then via a switch to the receiver. Did not work. I have open-wrt ...
  • spotifyum
  • Casual Listener
  • 2572 Views
  • 1 replies
  • 1 likes
  • Linux
    Web Player
  • 2572 Views
  • 1 replies
  • 1 likes