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Topics with Label: Android

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Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • Bubbert
  • Casual Listener
  • 33023 Views
  • 16 replies
  • 1 likes
  • Error
    music stops
  • 33023 Views
  • 16 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 161309 Views
  • 0 replies
  • 34 likes
  • Mac
  • 161309 Views
  • 0 replies
  • 34 likes

Solved!!Superuser Contribution Playing mp4 local files with video

Can I play local mp4 video files as a video rather than playing only the audio? Plan: PremiumCountry: India Device: Samsung Galaxy S10, Macbook AirOperating System: Android 10, MacOS 10.15.5

  • Regular
  • Can I play local mp4 video files as a video rather than playing only the audio?   Plan: Premium Country: India   Device: Samsung Galaxy S10, Macbook Air Operating System: Android...
  • Elena
  • Moderator
  • 1641 Views
  • 3 replies
  • 0 likes
  • Android
    Mac
    Play
  • 1641 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mobile app using data when playing on desktop

PlanPremiumCountryNetherlandsDeviceDesktop & Android PhoneOperating SystemWindows 10 Pro & Android 7.0 My Question or IssueGood afternoon. So I am playing Spotify from my desktop all day. I also have my phone connected to spotify, but I shut it down....

  • Casual Listener
  • Plan Premium Country Netherlands Device Desktop & Android Phone Operating System Windows 10 Pro & Android 7.0   My Question or Issue Good afternoon. So I am playing S...
  • MarkDuijf
  • Casual Listener
  • 1162 Views
  • 4 replies
  • 0 likes
  • Android
    data usage
    Desktop
  • 1162 Views
  • 4 replies
  • 0 likes

Mac client not synchronising

Brief description of the issue:The following are sequential and each one is a precondition to the previous:I am using Spotify at work on a Linux PC and I'm adding from time to time some songs to my library. When I get home and I log into my Macbook, ...

  • Visitor
  • ...ongs to my library. When I get home and I log into my Macbook, the songs I added  don't show up. If I check the song on my Android phone - it's there. If I play the song from the Android phone to m...
  • 378 Views
  • 0 replies
  • 0 likes
  • Android
    Linux
    Mac
    synchronisation
  • 378 Views
  • 0 replies
  • 0 likes

Song skipping after ~ 30 seconds. Sometimes playing a specific artist I didn't select

This only started within the past 2 weeks, but I have been having trouble playing a consistent playlist without the song skipping every 30 seconds. Last night I was listening to KCRW's Top Songs playlist, and after 30 seconds or so the song would ski...

  • Newbie
  • ...he Mac desktop and Android clients (it happens on two different Macs), though I've seen it happen on those two as well as the web client. Just while i was typing this, the Mac desktop client s...
  • charlyje
  • Newbie
  • 1631 Views
  • 3 replies
  • 1 likes
  • Android
    Mac
  • 1631 Views
  • 3 replies
  • 1 likes

No saved songs or albums showing in 'Your Library'

I have a whole load of songs saved on Spotify (on Android) and can see that they're taking up memory space, but when I go on 'Your Library', nothing shows up in Albums, Songs, etc - it just says Browse, etc.This started a few months ago with not all ...

  • Newbie
  • I have a whole load of songs saved on Spotify (on Android) and can see that they're taking up memory space, but when I go on 'Your Library', nothing shows up in Albums, Songs, etc - it just says B...
  • ZullyB
  • Roadie
  • 677 Views
  • 2 replies
  • 0 likes
  • Android
    Mobile
    your libary
  • 677 Views
  • 2 replies
  • 0 likes