Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: black screen

Labels

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2159 Views
  • 1 replies
  • 0 likes
  • 2159 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4556 Views
  • 1 replies
  • 0 likes
  • 4556 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3457 Views
  • 1 replies
  • 3 likes
  • 3457 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39059 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39059 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165181 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165181 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution The "New episodes" screen has been blank for weeks, on both macOS and website versions

On the "Home" screen, in the "All" tab, clicking on either "New episodes" or the adjacent "Show all" link leads to a blank screen after a flicker of loading animations, in both the macOS app and the website player.I've both cleared the data cache and...

  • Music Fan
  • On the "Home" screen, in the "All" tab, clicking on either "New episodes" or the adjacent "Show all" link leads to a blank screen after a flicker of loading animations, in both the macOS app and the ...
  • verdys
  • Music Fan
  • 549 Views
  • 4 replies
  • 0 likes
  • black screen
    blank screen
    bug
    bugs
    new episodes
    not loading in time
  • 549 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app on Mac Os Big sur 11.4 stopped working

PlanPremium DeviceMacbook pro 2020Operating SystemBig Sur 11.4 My Question or IssueAfter upgrade to Big Sur 11.4 Spotify app doesn't work. Reinstall doesn't help. /Library/ folders with *spotify* doesn't exists either in /Caches/ either in /Applicati...

Karolisnet_0-1622005781631.png
  • Casual Listener
  • Plan Premium   Device Macbook pro 2020 Operating System Big Sur 11.4   My Question or Issue After upgrade to Big Sur 11.4 Spotify app doesn't work. Reinstall doesn't help. /Library...
  • Alex
  • Spotify Legend
  • 6393 Views
  • 5 replies
  • 0 likes
  • Big sur 11.4
    black screen
    Issues
  • 6393 Views
  • 5 replies
  • 0 likes

Superuser Contribution bugs after Big Sur update?

PlanPremiumCountryIndonesia DeviceMacbook Pro Retina Early 2015Operating SystemMac OS Big Sur 11.4 Before I updated to Big Sur 11.4, my spotify was running fine, but then this morning there was the something went wrong notification and button to relo...

  • Visitor
  • Plan Premium Country Indonesia   Device Macbook Pro Retina Early 2015 Operating System Mac OS Big Sur 11.4   Before I updated to Big Sur 11.4, my spotify was running fine, but the...
  • Novy
  • Moderator
  • 814 Views
  • 1 replies
  • 0 likes
  • Big Sur
    black screen
  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify shows black screen when opening the app

PlanPremiumCountryNetherlandsDeviceMacBook Air 2020Operating SystemMacOs versie 11.2.3 My Question or IssueHi, when I open my spotify app it only shows a black screen, I already tried deleting all the spotify folders and I re installed the app, but i...

  • Visitor
  • Plan Premium Country Netherlands Device MacBook Air 2020 Operating System MacOs versie 11.2.3   My Question or Issue Hi, when I open my spotify app it only shows a black screen, I alre...
  • Novy
  • Moderator
  • 950 Views
  • 1 replies
  • 0 likes
  • black screen
  • 950 Views
  • 1 replies
  • 0 likes

BUG: Full Screen Desktop Thumbnail Showing A Blank Black Image

Happen on MacOS 10.14.6 (18G84). When using Spotify on full screen, the top desktop thumbnail is missing and we get just a black square.It used to work OK a few months back.Tried to reinstall spotify, I updated MacOS several times on the last few mon...

  • Casual Listener
  • Happen on MacOS 10.14.6 (18G84).   When using Spotify on full screen, the top desktop thumbnail is missing and we get just a black square. It used to work OK a few months back. Tried to...
  • b_dixon
  • Newbie
  • 2544 Views
  • 10 replies
  • 0 likes
  • black screen
    bug
    full screen
  • 2544 Views
  • 10 replies
  • 0 likes