Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Cache

Labels

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2442 Views
  • 1 replies
  • 0 likes
  • 2442 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4895 Views
  • 1 replies
  • 0 likes
  • 4895 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3581 Views
  • 1 replies
  • 3 likes
  • 3581 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39447 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39447 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165371 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165371 Views
  • 0 replies
  • 35 likes

Superuser Contribution album and playlist covers not showing/loading on desktop/web app (macos/edge)

PlanPremiumCountryMexicoDeviceMacBook Air M1Operating System(MacOS Sonoma 14.2.1 My Question or IssueEverything else works fine except for every album cover and playlist cover showing up as blank/black. here are some extra details: -I'm on Sonoma 14....

  • Casual Listener
  • ...over showing up as blank/black. here are some extra details:   -I'm on Sonoma 14.2.1 -already tried restarting (force quitting and opening) app -already restarted machine -already cleared cache...
  • sagenoob
  • Casual Listener
  • 411 Views
  • 2 replies
  • 1 likes
  • album art
    Album Cover
    album covers
    blank art
    blank covers
    Cache
    not loading
    playlist covers
  • 411 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to limit com.spotify.client folder size?

PlanFreeDeviceMacbook ProOperating SystemmacOS Catalina My Question or IssueA while ago, I found that the com.spotify.client folder (specifically the "Data" subfolder) had bloated over less than two months (since I got my current machine) to over 11 ...

  • Visitor
  • Plan Free Device Macbook Pro Operating System macOS Catalina   My Question or Issue A while ago, I found that the com.spotify.client folder (specifically the "Data" subfolder) had bloate...
  • Novy
  • Moderator
  • 2753 Views
  • 1 replies
  • 0 likes
  • Cache
    cache size
    caches
    com.spotify.client
    Mac
  • 2753 Views
  • 1 replies
  • 0 likes

What happened to the cache limit setting on Mac desktop player?

In the desktop player for Mac we used to be able to set a limit for the size of the cache. Recently, opening up my Spotify player became incredibly slow so I was looking around my settings and noticed that the cache storage size limit option had been...

  • Newbie
  • In the desktop player for Mac we used to be able to set a limit for the size of the cache. Recently, opening up my Spotify player became incredibly slow so I was looking around my settings and n...
  • blackketter
  • Newbie
  • 1418 Views
  • 1 replies
  • 1 likes
  • Cache
    cache clearing
    cache problems
    Cache Removal
    Mac Desktop
    Mac Desktop App
    slow spotify
  • 1418 Views
  • 1 replies
  • 1 likes

Solved!! Can I delete my 30gb 'Persistent Cache' folder?

I was wondering if I could delete my 'Persistent Cache' folder without damaging my library of functioning of my desktop Spotify app? It is now at 30gb and taking up space I could do with. Also is there a way to cap this folder size or must I manually...

  • Casual Listener
  • I was wondering if I could delete my 'Persistent Cache' folder without damaging my library of functioning of my desktop Spotify app? It is now at 30gb and taking up space I could do with. &n...
  • MartinStoichkov
  • Community Legend
  • 20334 Views
  • 3 replies
  • 0 likes
  • Cache
    Mac
    storage
  • 20334 Views
  • 3 replies
  • 0 likes

Solved!! Can't find cache folder

Plan: Premium (Canada) Device: iMac (OS Mojave) My spotify app is extremely slow. I have looked through previous posts dealing with the same issue, and have found a guide for fixing this problem (linked below). However, the spotify cache folder that ...

  • Casual Listener
  • ...ixing this problem (linked below). However, the spotify cache folder that it tells me to clear either does not exist, or is not where I've been told to look for it.    I tried r...
  • Emilia_8
  • Community Legend
  • 4805 Views
  • 3 replies
  • 0 likes
  • Cache
    Mac
  • 4805 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on Mac is shockingly slow and freezes

Ive seen a few similar topics from a while back and wondered if Spotify actually ever reads these!! Is anyone else having same issue? Basically:Spotify freezes alotIve cleared my cache several times to rectify but am bored with having to do this. I d...

  • Regular
  • Ive seen a few similar topics from a while back and wondered if Spotify actually ever reads these!!  Is anyone else having same issue?   Basically: Spotify freezes alot Ive cleared my cache...
  • Guido
  • Spotify Legend
  • 46148 Views
  • 95 replies
  • 57 likes
  • Cache
    disappointed
    Mac
    slow
  • 46148 Views
  • 95 replies
  • 57 likes