Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Greyed out songs

Labels

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2520 Views
  • 1 replies
  • 0 likes
  • 2520 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5002 Views
  • 1 replies
  • 0 likes
  • 5002 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3626 Views
  • 1 replies
  • 3 likes
  • 3626 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39542 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39542 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165435 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165435 Views
  • 0 replies
  • 35 likes

Superuser Contribution Spotify can't play this Japanese artist right now while in Japan

Hey there! I live in Japan and am seeing A LOT of Japanese bands that are greyed out. This seems real crazy to me since these bands are literally from where my account is tied to. I did however just move here from Canada and was using a Canadian acco...

  • Casual Listener
  • Hey there! I live in Japan and am seeing A LOT of Japanese bands that are greyed out. This seems real crazy to me since these bands are literally from where my account is tied to. I did however just ...
  • Katerina
  • Spotify Legend
  • 2779 Views
  • 3 replies
  • 0 likes
  • Greyed out songs
    Japan
  • 2779 Views
  • 3 replies
  • 0 likes