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Topics with Label: headphones

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Forum Posts

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • Bubbert
  • Casual Listener
  • 33094 Views
  • 16 replies
  • 1 likes
  • Error
    music stops
  • 33094 Views
  • 16 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 161359 Views
  • 0 replies
  • 34 likes
  • Mac
  • 161359 Views
  • 0 replies
  • 34 likes

Superuser Contribution When headphones turn off automatically, Spotify continues playing on the laptop speakers

PlanPremiumCountrySwitzerland DeviceMacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)Operating SystemMacOS 12.5.1 (21G83) My Question or IssueWhen I put down my headphones (SONY WH-1000XM4 v.2.5.0) they automatically turn off after a some time. Wh...

  • Newbie
  • Plan Premium Country Switzerland   Device MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) Operating System MacOS 12.5.1 (21G83)   My Question or Issue When I put down my headphones...
  • Elena
  • Moderator
  • 180 Views
  • 1 replies
  • 1 likes
  • headphones
    macOS desktop
    Playback issue
  • 180 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playback is louder on left side for bluetooth Sony headphones

Hello - I'm a premium user located in the USA. Device: Macbook Pro - Catalina - ver 10.15.5 (19F101)Spotify version: 1.1.37.690.g8f3b16fc I noticed this issue with my Sony bluetooth WH-1000XM3's, but isolated it to a Spotify specific issue. This does...

  • Newbie
  • ...s not the device hardware or firmware.  Since this was happening yesterday I also spent time upgrading the firmware on the Sony headphones to exclude any compatibility issues.    W...
  • Mihail
  • Spotify Legend
  • 1867 Views
  • 2 replies
  • 1 likes
  • Audio Balance
    balance
    bluetooth
    headphones
    Mac Desktop
    Mac Desktop App
  • 1867 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How can I configure my headphones to seek forward instead of playing next song?

PlanPremiumDeviceiPhone X + MacOSSamsung level over & Cardo Packtalk My Question or IssueI used to be able to seek forward or back 15 seconds when playing a podcast, but now I can only play next or start from beginning. When playing music it would pl...

  • Casual Listener
  • Plan Premium Device iPhone X + MacOS Samsung level over & Cardo Packtalk   My Question or Issue I used to be able to seek forward or back 15 seconds when playing a podcast, but now I ...
  • vojdan
  • Casual Listener
  • 2273 Views
  • 4 replies
  • 0 likes
  • headphones
    Jump
    Next
    podcast
    seek
    skip
  • 2273 Views
  • 4 replies
  • 0 likes