Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: headphones

Labels

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1530 Views
  • 1 replies
  • 0 likes
  • 1530 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3854 Views
  • 1 replies
  • 0 likes
  • 3854 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3141 Views
  • 1 replies
  • 3 likes
  • 3141 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38286 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38286 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164827 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164827 Views
  • 0 replies
  • 35 likes

Superuser Contribution When headphones turn off automatically, Spotify continues playing on the laptop speakers

PlanPremiumCountrySwitzerland DeviceMacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)Operating SystemMacOS 12.5.1 (21G83) My Question or IssueWhen I put down my headphones (SONY WH-1000XM4 v.2.5.0) they automatically turn off after a some time. Wh...

  • Newbie
  • Plan Premium Country Switzerland   Device MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) Operating System MacOS 12.5.1 (21G83)   My Question or Issue When I put down my headphones...
  • Elena
  • Moderator
  • 483 Views
  • 1 replies
  • 1 likes
  • headphones
    macOS desktop
    Playback issue
  • 483 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playback is louder on left side for bluetooth Sony headphones

Hello - I'm a premium user located in the USA. Device: Macbook Pro - Catalina - ver 10.15.5 (19F101)Spotify version: 1.1.37.690.g8f3b16fc I noticed this issue with my Sony bluetooth WH-1000XM3's, but isolated it to a Spotify specific issue. This does...

  • Newbie
  • ...s not the device hardware or firmware.  Since this was happening yesterday I also spent time upgrading the firmware on the Sony headphones to exclude any compatibility issues.    W...
  • Mihail
  • Spotify Legend
  • 2800 Views
  • 2 replies
  • 1 likes
  • Audio Balance
    balance
    bluetooth
    headphones
    Mac Desktop
    Mac Desktop App
  • 2800 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How can I configure my headphones to seek forward instead of playing next song?

PlanPremiumDeviceiPhone X + MacOSSamsung level over & Cardo Packtalk My Question or IssueI used to be able to seek forward or back 15 seconds when playing a podcast, but now I can only play next or start from beginning. When playing music it would pl...

  • Casual Listener
  • Plan Premium Device iPhone X + MacOS Samsung level over & Cardo Packtalk   My Question or Issue I used to be able to seek forward or back 15 seconds when playing a podcast, but now I ...
  • vojdan
  • Casual Listener
  • 4312 Views
  • 4 replies
  • 0 likes
  • headphones
    Jump
    Next
    podcast
    seek
    skip
  • 4312 Views
  • 4 replies
  • 0 likes