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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Compact Library Layout.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 641 Views
  • 1 replies
  • 3 likes
  • 641 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 33998 Views
  • 19 replies
  • 1 likes
  • Error
    music stops
  • 33998 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 161846 Views
  • 0 replies
  • 34 likes
  • Mac
  • 161846 Views
  • 0 replies
  • 34 likes

Solved!! Spotify thumbnail in Mission Control is blank

PlanPremiumCountryIrelandDevice(Macbook Pro 13" early 2015)Operating System(MacOS Mojave v10.14.5) My Question or IssueThe thumbnail in Mission Control on Mac for Spotify only is blank/black unless when hovering over the app in Mission Control. See a...

  • Regular
  • Plan Premium Country Ireland Device (Macbook Pro 13" early 2015) Operating System (MacOS Mojave v10.14.5)   My Question or Issue The thumbnail in Mission Control on Mac for Spotify onl...
  • Kedira
  • Casual Listener
  • 2888 Views
  • 7 replies
  • 3 likes
  • Mac
    Mac Desktop App
  • 2888 Views
  • 7 replies
  • 3 likes

Superuser Contribution Playback is louder on left side for bluetooth Sony headphones

Hello - I'm a premium user located in the USA. Device: Macbook Pro - Catalina - ver 10.15.5 (19F101)Spotify version: 1.1.37.690.g8f3b16fc I noticed this issue with my Sony bluetooth WH-1000XM3's, but isolated it to a Spotify specific issue. This does...

  • Newbie
  • Hello - I'm a premium user located in the USA.   Device: Macbook Pro  - Catalina - ver 10.15.5 (19F101) Spotify version: 1.1.37.690.g8f3b16fc   I noticed this issue with my S...
  • Mihail
  • Spotify Legend
  • 1989 Views
  • 2 replies
  • 1 likes
  • Audio Balance
    balance
    bluetooth
    headphones
    Mac Desktop
    Mac Desktop App
  • 1989 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Connect through Mac desktop app skips first couple of seconds for each song

PlanPremiumCountryBelgiumDeviceMacBook Pro 15inch 2017Operating SystemMacOS 11.4 Big Sur My Question or IssueWhen I play any song, regardless of playlist or album, or when I skip to the next song, it starts at -10 seconds or so. Sometimes it just ski...

  • Casual Listener
  • Plan Premium Country Belgium Device MacBook Pro  15inch 2017 Operating System MacOS 11.4 Big Sur   My Question or Issue When I play any song, regardless of playlist or album, or w...
  • Eni
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • Mac Desktop App
    Spotify Connect Desktop
  • 359 Views
  • 1 replies
  • 0 likes

What happened to the cache limit setting on Mac desktop player?

In the desktop player for Mac we used to be able to set a limit for the size of the cache. Recently, opening up my Spotify player became incredibly slow so I was looking around my settings and noticed that the cache storage size limit option had been...

  • Newbie
  • In the desktop player for Mac we used to be able to set a limit for the size of the cache. Recently, opening up my Spotify player became incredibly slow so I was looking around my settings and n...
  • blackketter
  • Newbie
  • 1128 Views
  • 1 replies
  • 1 likes
  • Cache
    cache clearing
    cache problems
    Cache Removal
    Mac Desktop
    Mac Desktop App
    slow spotify
  • 1128 Views
  • 1 replies
  • 1 likes

Superuser Contribution Accesspoint:39 Error

PlanDuo Premium.CountryFinland. DeviceMacBook Air (Retina, 13-inch, 2019).Operating SystemMacOS Catalina 10.15.6. My Question or IssueAfter switching to Duo Premium yesterday, I get Accesspoint:39 error. I'm not the person paying for Duo Premium. Wha...

  • Newbie
  • Plan Duo Premium. Country Finland.   Device MacBook Air (Retina, 13-inch, 2019). Operating System MacOS Catalina 10.15.6.   My Question or Issue After switching to Duo Premium ye...
  • Alex
  • Moderator
  • 1998 Views
  • 3 replies
  • 0 likes
  • Accesspoint:39
    Mac Desktop App
  • 1998 Views
  • 3 replies
  • 0 likes

Solved!! My Jpg Cover Image Is Invalid?

Hi, okay soooo im trying to put a (900x900 pixel) cover image on my playlist (i dont have explicit artist permission to use it so im keeping it secret/for my own personal enjoyment until i do) and it was originally a png, but i duplicated the image a...

Screen Shot 2019-02-02 at 3.57.44 PM.png
  • Casual Listener
  • Hi, okay soooo im trying to put a (900x900 pixel) cover image on my playlist (i dont have explicit artist permission to use it so im keeping it secret/for my own personal enjoyment until i do) a...
  • Delilah_Byrd
  • Visitor
  • 7442 Views
  • 3 replies
  • 0 likes
  • Cover Images
    Desktop Mac
    Images
    Mac Desktop App
    Troubleshooting
  • 7442 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Mac desktop app not opening. Error Code auth 2

Family Premium Plan, Finland.iMac OS X 10.15 Catalina. My Question or Issue is I can't open the Spotify desktop app.I get the red boxed message:The username or password is incorrect. (Error code: auth 2) I hadn't changed my login details for years an...

  • Casual Listener
  • Family Premium Plan, Finland. iMac OS X 10.15 Catalina.   My Question or Issue is I can't open the Spotify desktop app. I get the red boxed message: The username or password is incorrect. (...
  • 1297114858
  • Casual Listener
  • 9060 Views
  • 6 replies
  • 2 likes
  • Error code: auth 2
    Mac Desktop App
  • 9060 Views
  • 6 replies
  • 2 likes

"Track Not Found" after viewing YouTube video

PremiumUS DeviceMacbook Pro 2019Operating System: macOS Catalina My Question or IssueOften when I pause Spotify to watch a youtube video, upon returning to Spotify I am unable to play music and receive a "track not found" error message.

  • Newbie
  • Premium US   Device Macbook Pro 2019 Operating System: macOS Catalina     My Question or Issue Often when I pause Spotify to watch a youtube video, upon returning to Spotify I...
  • Billy-J
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Mac Desktop App
    macbook pro
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend activity stopped suddenly working, only shows 'find friends' option

PremiumCountry UK DeviceMacbook Air late 2015Operating SystemMAC OS version 10.14.16 MOjave Friend activity working normally until suddenly only displayed find friends option Have tried the following:Total Mac system update Restart Delete and reinsta...

  • Casual Listener
  • Premium Country UK   Device Macbook Air late 2015 Operating System MAC OS version 10.14.16 MOjave    Friend activity working normally until suddenly only displayed find fr...
  • br6_i6s-pdsjm
  • Newbie
  • 1474 Views
  • 5 replies
  • 3 likes
  • Find friends
    Friend Activity
    Mac Desktop
    Mac Desktop App
    stopped working
  • 1474 Views
  • 5 replies
  • 3 likes

Automatically muting - no trigger

PlanPremiumCountryUK DeviceMacBook Pro 2018Operating SystemMojave 10.14.6 My Question or IssueSpotify is muting itself during playback. No identifiable trigger - it does it without me touching anything.

  • Newbie
  • Plan Premium Country UK   Device MacBook Pro 2018 Operating System Mojave 10.14.6   My Question or Issue Spotify is muting itself during playback. No identifiable trigger - it do...
  • Loxer
  • Spotify Star
  • 1032 Views
  • 1 replies
  • 0 likes
  • Mac Desktop App
    Mojave 10.14.6
    mute
    version1.1.17.543.geb925
  • 1032 Views
  • 1 replies
  • 0 likes

cant type in search bar or or use space bar as pause

plan: freecountry: denmarkdevice: macbook pro 13inch 2017system: macOS mojave 10.14.5 (18F132) when ever i try to type anything in the search bar, it doesnt show up and acts if i havent searched anthing in the first place. also spotify doesnt react i...

  • Newbie
  • plan: free country: denmark device: macbook pro 13inch 2017 system: macOS mojave 10.14.5 (18F132)   when ever i try to type anything in the search bar, it doesnt show up and acts if i ...
  • 642 Views
  • 0 replies
  • 0 likes
  • keyboard
    Mac Desktop App
    macbook pro
    pause
    Search
    search bar
  • 642 Views
  • 0 replies
  • 0 likes

Solved!! Songs not Playing

When I play some songs on Spotify, it shows that it is playing in the songs menu. However, as you can see in the picture, on the bottom bar the album icon is empty, and the title and artist is not present, and no sound plays. Can anyone tell me what ...

Screen Shot 2019-02-03 at 10.53.17 PM.jpg
  • Casual Listener
  •   When I play some songs on Spotify, it shows that it is playing in the songs menu. However, as you can see in the picture, on the bottom bar the album icon is empty, and the title and artist i...
  • Bittencourt
  • Spotify Star
  • 35077 Views
  • 11 replies
  • 0 likes
  • Mac Desktop App
    songs not playable
    Songs not playing
  • 35077 Views
  • 11 replies
  • 0 likes

Superuser Contribution Song Always on Queue

Hi there, My spotify always places a song on my queue whenever I play a new playlist. I this happens the first time I use spotify after restarting, shutting down, or closing the Desktop App in my Mac. Is there a fix or is it a bug?

  • Newbie
  • Hi there,   My spotify always places a song on my queue whenever I play a new playlist.   I this happens the first time I use spotify after restarting, shutting down, or closing the Des...
  • Guido
  • Spotify Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • Mac Book
    Mac Desktop App
    Mac iOs
  • 588 Views
  • 1 replies
  • 0 likes

Mac macOS extreme hard drive activity when running Spotify

PlanFreeCountryDenmarkDeviceiMac (late 2009)Operating SystemmacOS 10.12.6Spotify Desktop App 1.0.88.353.g15c26ea1 My Question or IssueAs soon as I log in to the desktop app the hard disk starts going bananas with activity. It's killing the perfomance...

  • Regular
  • Plan Free Country Denmark Device iMac (late 2009) Operating System macOS 10.12.6 Spotify Desktop App  1.0.88.353.g15c26ea1    My Question or Issue As soon as I log in to th...
  • MattSuda
  • Spotify Star
  • 1212 Views
  • 3 replies
  • 0 likes
  • Mac
    Mac Desktop
    Mac Desktop App
    macOS
    macosx
    osx
    performance
    Search
  • 1212 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot drag a song from the "Now Playing" in the "Play Queue" to a Playlist

Plan: Family/PremiumPlanUSA Device: MacBook Pro 2017Operating System: macOS Mojave 10.14.1 It is not currently possible to drag the song in now playing to a playlist Reproduction steps:Create a playlist (not a shared one if that matters)Begin playing...

  • Newbie
  • Plan: Family/PremiumPlan USA   Device: MacBook Pro 2017 Operating System: macOS Mojave 10.14.1   It is not currently possible to drag the song in now playing to a playlist &nbsp...
  • Peter
  • Spotify Legend
  • 594 Views
  • 1 replies
  • 5 likes
  • Bug Playlist
    Mac Desktop App
  • 594 Views
  • 1 replies
  • 5 likes

Pause/Play Hot Keys / Space Bar stopped working

Plan: PremiumCountry: USAOperating System: OSX Sierra My Question or IssueMy Hot Keys (pause/play/fw/bw) and Space Bar to pause/play music stopped working all of a sudden. To pause/play, I have to click on the actual button manually or go up to Playb...

  • Casual Listener
  • Plan: Premium Country: USA Operating System: OSX Sierra   My Question or Issue My Hot Keys (pause/play/fw/bw) and Space Bar to pause/play music stopped working all of a sudden. To...
  • gusbus7
  • Newbie
  • 2154 Views
  • 3 replies
  • 1 likes
  • Desktop Player
    Mac Desktop App
    pause
    Play
    shortcuts
  • 2154 Views
  • 3 replies
  • 1 likes

Spotify Client on Mac: Unresponsive Black/Blank Screen

Plan: FreeCountry: United States DeviceLate 2013 MacBook ProOperating SystemmacOS Mojave (10.14) My Question or Issue I just downloaded the Spotify desktop client, but when I go to run it, I'm just greeted with a blank screen (see attachment). I can ...

  • Casual Listener
  • Plan: Free Country: United States   Device Late 2013 MacBook Pro Operating System macOS Mojave (10.14)   My Question or Issue  I just downloaded the Spotify desktop clien...
  • Loxer
  • Spotify Star
  • 1092 Views
  • 4 replies
  • 0 likes
  • Mac
    Mac Desktop App
  • 1092 Views
  • 4 replies
  • 0 likes

Desktop App - Search Box text limit exceed

Steps to reproduce:- I tried to paste a lot sentences in the search bar of Spotify - Mac App and I got texts displayed in the web app playlist or results screen.- Please find attched screenshot.

  • Newbie
  • Steps to reproduce: - I tried to paste a lot sentences in the search bar of Spotify - Mac App and I got texts displayed in the web app playlist or results screen. - Please find attched screens...
  • 304 Views
  • 0 replies
  • 0 likes
  • Mac Desktop App
  • 304 Views
  • 0 replies
  • 0 likes

Cannot connect to a device chromecast mac desktop app

I am unable to connect to my chromecast (same wifi) from my mac desktop app. When I connect with my phone, sometimes the desktop app shows the connection to chromecast. But it will never show the chromecast without first connecting my phone. THIS IS ...

  • Newbie
  • I am unable to connect to my chromecast (same wifi) from my mac desktop app. When I connect with my phone, sometimes the desktop app shows the connection to chromecast. But it will never show the chr...
  • IguanaSetup
  • Community Legend
  • 1551 Views
  • 1 replies
  • 4 likes
  • chromecast
    Mac Desktop App
  • 1551 Views
  • 1 replies
  • 4 likes