Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: problem

Labels

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2470 Views
  • 1 replies
  • 0 likes
  • 2470 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4940 Views
  • 1 replies
  • 0 likes
  • 4940 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3600 Views
  • 1 replies
  • 3 likes
  • 3600 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39503 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39503 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165397 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165397 Views
  • 0 replies
  • 35 likes

Superuser Contribution Hi! I am not able to edit my playlist !

Hello there!I had a playlist that I created long ago. but after a while i realized that i could not edit my playlist from desktop. I cannot add songs to my playlist and cannot change the cover image. It is possible to add songs to my playlist on my p...

Ekran Resmi 2020-06-05 23.27.54.png
  • Visitor
  •   Hello there! I had a playlist that I created long ago. but after a while i realized that i could not edit my playlist from desktop. I cannot add songs to my playlist and cannot change the co...
  • Elena
  • Moderator
  • 559 Views
  • 1 replies
  • 0 likes
  • edit
    problem
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nothing is working!

Plan: PremiumCountry: USADevice: MacbookMy Question or Issue: I've tried restarting the app, using the web player, logging-out and back in, deleting and reinstalling Spotify and I STILL can't use Spotify, the "Browse" page just says: "There was a pro...

  • Newbie
  • ...nd I STILL can't use Spotify, the "Browse" page just says: "There was a problem displaying this page! This page either does not exist or an error occurred." while "Home" page just reads "Please try a...
  • Katerina
  • Spotify Legend
  • 2239 Views
  • 5 replies
  • 2 likes
  • display page
    Help
    nothing is working
    out of ideas
    problem
    Spotify issue
    try again later
  • 2239 Views
  • 5 replies
  • 2 likes

Spotify-client doesn't work with proxy settings

PlanPremiumDeviceMacbook Pro 2018Operating SystemmacOS 10.13.6 (17G65)Spotify versionThe latest one My Question or IssueEver since June the Spotify-client is always offline and cannot connect at all. Music cannot be played. The issue seems to be in u...

  • Music Fan
  • ...nd cannot connect at all. Music cannot be played. The issue seems to be in using a proxy, and searching the forums it seems to be a problem with the Spotify client using a strange port number 4070, w...
  • Zadams27
  • Newbie
  • 11108 Views
  • 4 replies
  • 5 likes
  • Client
    macOS
    problem
    proxy
  • 11108 Views
  • 4 replies
  • 5 likes

Track is unavailable

Hey, I have a problem. When i want to play songs from local files a blue message appears on top of my screen which says: track is unavailbe, if the file is on your PC please import it. Songs that originally are on spotify work well but when i try to ...

  • Visitor
  • Hey,   I have a problem. When i want to play songs from local files a blue message appears on top of my screen which says: track is unavailbe, if the file is on your PC please import it.&n...
  • ZullyB
  • Roadie
  • 1172 Views
  • 6 replies
  • 0 likes
  • local files
    problem
    unaivailable
  • 1172 Views
  • 6 replies
  • 0 likes