Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: UX

Labels

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2542 Views
  • 1 replies
  • 0 likes
  • 2542 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5027 Views
  • 1 replies
  • 0 likes
  • 5027 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3633 Views
  • 1 replies
  • 3 likes
  • 3633 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39558 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39558 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165444 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165444 Views
  • 0 replies
  • 35 likes

Superuser Contribution Create New Playlist Now Leads With Album Name, Not Artist Name

I've noticed that in the past two weeks or so, when saving an album or track as a new playlist (using Spotify desktop for Mac), the new playlist is created in the following format: Album/Track Name - Artist. For the past... oh, I don't know, many yea...

  • Music Fan
  • I've noticed that in the past two weeks or so, when saving an album or track as a new playlist (using Spotify desktop for Mac), the new playlist is created in the following format: Album/Track Name -...
  • bigunzzz
  • Roadie
  • 1254 Views
  • 4 replies
  • 4 likes
  • Playlist Creation
    UX
  • 1254 Views
  • 4 replies
  • 4 likes

Superuser Contribution Connect to a device pop-up multiple times a day

Premium Plan, UK, Macbook pro MacOsX 13.0.1, have a Sonos + Amazon Echo at home. Every single day I get this annoying pop-up, at least 3-4 times a day. I've tried connecting to devices and disconnecting, but it still prefers to assume I don't know to...

atyfMTXJ.png
  • Casual Listener
  • Premium Plan, UK, Macbook pro MacOsX 13.0.1, have a Sonos + Amazon Echo at home.   Every single day I get this annoying pop-up, at least 3-4 times a day. I've tried connecting to devices and d...
  • MihailY
  • Moderator
  • 438 Views
  • 3 replies
  • 0 likes
  • broken
    bug
    UX
  • 438 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Podcasts] Unusable UX for podcasts on desktop/web app

PlanPremium for many yearsUSA DeviceMacOperating SystemMacOS (latest/Catalina) My Question or Issue The UX for podcasts is almost useless on desktops. Since I've been working from home due to the pandemic, my work laptop (which allows Spotify) has be...

  • Regular
  • Plan Premium for many years USA   Device Mac Operating System MacOS (latest/Catalina)   My Question or Issue   The UX for podcasts is almost useless on desktops. Since I...
  • Elena
  • Moderator
  • 765 Views
  • 1 replies
  • 0 likes
  • Desktop
    Feature
    Mac
    Podcasts
    Roadmap
    UX
    web
    Windows
  • 765 Views
  • 1 replies
  • 0 likes

re captcha always taking half of my screen

PlanPremiumCountryFrancechrome version (mac):Version 85.0.4183.102 (Build officiel) (64 bits) My Question or IssueHey,I'm logged with a premium account, and always have re-captcha error taking half of my screen when i'm listening music on spotify.I'm...

  • Visitor
  • Plan Premium Country France chrome version (mac): Version 85.0.4183.102 (Build officiel) (64 bits)   My Question or Issue Hey, I'm logged with a premium account, and always h...
  • 461 Views
  • 0 replies
  • 1 likes
  • CAPTCHA
    error reporting
    errors
    User Experience Improvement
    UX
  • 461 Views
  • 0 replies
  • 1 likes

Solved!! Filtering a Playlist doesn't auto-scroll to results

DeviceMacbook Pro 2017Operating SystemmacOS High Sierra My Question or Issue When filtering a playlist on the Mac Desktop App, the list doesn't auto-scroll to the results, so unless I'm viewing the very top of the playlist, it often looks like there ...

  • Roadie
  •    Device Macbook Pro 2017 Operating System macOS High Sierra   My Question or Issue  When filtering a playlist on the Mac Desktop App, the list doesn't auto-scroll to the ...
  • pnut
  • Roadie
  • 1115 Views
  • 2 replies
  • 0 likes
  • bug
    filter
    UX
  • 1115 Views
  • 2 replies
  • 0 likes

Selecting Text in Search Results in Entire Window Dragging

Irregular behavior on mouse click in search bar(probably all input fields if others exist).To recreate this issue:1. Click on search bar and type in "Podcast Comedy"2. Now try to highlight "Comedy" (If you wanted to change it to 'Politics' for instan...

  • Newbie
  • ...he entire window. This makes for a terribly frustrating UX and seems like an easy fix for such a huge blunder. All the other reports of this have been closed down. I don't understand why they were c...
  • 641 Views
  • 0 replies
  • 0 likes
  • bug
    highlight
    input
    Mousclick
    OnClick
    Search
    select
    UX
  • 641 Views
  • 0 replies
  • 0 likes