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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137067 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137067 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53289 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53289 Views
  • 0 replies
  • 33 likes

Superuser Contribution Can't login on windows app : auth2 error

PlanPremium DuoCountryFrance DevicePCOperating SystemWindows 11 My Question or IssueUnable to login in windows app even after resetting password I'm able to login on web and ios appI've tried to change the proxy setting but no change, the firewall is...

  • Newbie
  • Plan Premium Duo Country France  Device PC Operating System Windows 11    My Question or Issue Unable to login in windows app even after resetting password    I'm...
  • Yordan
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 119 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Webplayer: cannot switch from English to Dutch

For some time now, the Spotify web player has been presenting itself in English only. (Firefox). When I open the web player in SRWare Iron it is in Dutch, but it does not work in SRWare Iron. (Every song stops after 3 seconds). In Firefox I can open ...

  • Music Fan
  • For some time now, the Spotify web player has been presenting itself in English only. (Firefox).   When I open the web player in SRWare Iron it is in Dutch, but it does not work in SRWare Iron...
  • LTMVZ
  • Music Fan
  • 301 Views
  • 8 replies
  • 0 likes
  • Account
  • 301 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can't Access My Settings

PlanFreeCountryUSOperating SystemWindows 10 My Question or IssueI can't access Settings (not Account). I tried Edit -> Preferences and looking for it on the drop-down menu on my icon and username, but I can't find it. Ctrl + P only directs me to prin...

  • Casual Listener
  • Plan Free Country US Operating System Windows 10   My Question or Issue I can't access Settings (not Account). I tried Edit -> Preferences and looking for it on the drop-down menu o...
  • OscarDC
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nothing is being displayed

PlanFreeCountryUSADeviceWindowsOperating SystemWindows 10My Question or IssueHello People of the Spotify Community,I cant see anything when I log into my account. I have a blank screen. I dont see any songs or playlists. I don't know how long this ha...

  • Regular
  • Plan Free Country USA Device Windows Operating System Windows 10 My Question or Issue Hello People of the Spotify Community, I cant see anything when I log into my account. I have a blank s...
  • MisterGeneric
  • Regular
  • 822 Views
  • 19 replies
  • 0 likes
  • Account
    Login
  • 822 Views
  • 19 replies
  • 0 likes

Windows App EXE Location

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Pro: Version 20H2 (latest version) My Question or IssueWhere is the Spotify EXE file location? A simple question but nobody knows... Someone else posted a month ago the same exact question and n...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10 Pro: Version 20H2 (latest version)   My Question or Issue Where is the Spotify EXE file location? A simple question but n...
  • elfarto1975
  • Casual Listener
  • 1109 Views
  • 3 replies
  • 0 likes
  • Account
  • 1109 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Something went wrong try reloading page"

PlanFree/PremiumCountryUSADevice(Samsung Galaxy 9, Windows 10 PC)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueHaving trouble logging into spotify PC app and webplayer.When I log in on PC app it says something about it being blo...

  • Casual Listener
  • Plan Free/Premium Country USA Device (Samsung Galaxy 9, Windows 10 PC) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue Having trouble logging into spotify ...
  • Elena
  • Moderator
  • 758 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 758 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify profile won't load properly

PlanPremiumCanada DeviceAsus ZenbookOperating SystemWindows 10 My Question or IssueHello, I am also experiencing a problem: whenever myself or others try to click on the "see all" button on my Spotify profile, it wouldn't load and just show a blank p...

  • Casual Listener
  • ...n and out multiple times and disconnected and reconnected my Facebook account as well.   Long story short: whenever myself or others on their account try to click the "see all" button on my p...
  • Mihail
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • "see all" button
    Account
    profile
    won't load
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't solve "Error code: accesspoint:19"

PlanFreeCountrySouth KoreaDeviceLaptopOperating SystemWindows 10 My Question or IssueI think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone. I have tried reinstalling spo...

  • Visitor
  • Plan Free Country South Korea Device Laptop Operating System Windows 10   My Question or Issue I think my recent change in country settings caused this error. I can't log into my deskt...
  • Alex
  • Moderator
  • 3606 Views
  • 5 replies
  • 16 likes
  • Account
    Free
    Login
  • 3606 Views
  • 5 replies
  • 16 likes

Superuser Contribution Songs don't play on one account but they play on another account [DESKTOP]

PlanFreeCountryUnited Arab EmiratesDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueHello! I've had this spotify account for nearly 3 years and have been using the desktop app for 2 out of those 3 years. Until 3 months back, I could ...

  • Casual Listener
  • Plan Free Country United Arab Emirates Device Lenovo Laptop Operating System Windows 10   My Question or Issue Hello! I've had this spotify account for nearly 3 years and have b...
  • Alex
  • Moderator
  • 333 Views
  • 3 replies
  • 0 likes
  • Account
    Desktop
    PLEASE HELP
    quick reply
    songs won't play
  • 333 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why is everything on my account not working

PlanFreeDevice: pc desktopOperating system Windows 10 My Question or IssueEverything just doesnt work. I can't search up anything I can't play anything. All official spotify created playlist are just empty.can someone plz help me. I already tried rei...

  • Casual Listener
  •   Plan Free Device: pc desktop Operating system Windows 10   My Question or Issue Everything just doesnt work. I can't search up anything I can't play anything. All official spotify ...
  • Ver
  • Spotify Legend
  • 494 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 494 Views
  • 5 replies
  • 0 likes

Solved!! Cannot listen to music: only Android App works

Plan: PremiumCountry: ItalyDevice: Notebook AsusOperating System: Windows 10I just reinstalled the Desktop App from Microsoft Store, I can access but I am not able to play any song and all the playlists are empty. Morover, web player does not work, I...

  • Casual Listener
  • Plan: Premium Country: Italy Device: Notebook Asus Operating System: Windows 10 I just reinstalled the Desktop App from Microsoft Store, I can access but I am not able to play any song and all th...
  • davcos
  • Casual Listener
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Android
    Desktop (Windows)
    throubleshooting
  • 235 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlists appear empty on desktop app

PlanFree/PremiumDeviceHP Pavilion LaptopOperating SystemWindows 10 My Question or IssueSpotify won't play any music in the app or in the web player. All of my playlists, favourite songs, and everybody else's playlists all show no songs. This is extre...

  • Casual Listener
  • ...ried uninstalling and reinstalling the app and everything related, and it never works. There must be a problem with my account. This is extremely frustrating! Please help me fix this.   I've a...
  • idolandau
  • Newbie
  • 132034 Views
  • 179 replies
  • 374 likes
  • Account
  • 132034 Views
  • 179 replies
  • 374 likes

Solved!! [Win10] Spotify connection issues

AccountCreated over facebookPlanPremium (Telekom Germany)CountryGermanyDevicePCOperating SystemWin10 My Question or IssueI've had problems with Spotify for a few months now. Spotify thinks my PC is offline and shows me error code 4.Today I uninstalle...

  • Visitor
  • Account Created over facebook Plan Premium (Telekom Germany) Country Germany Device PC Operating System Win10   My Question or Issue I've had problems with Spotify for a few months n...
  • User999x
  • Casual Listener
  • 1982 Views
  • 3 replies
  • 6 likes
  • Account
    Login
    Other
  • 1982 Views
  • 3 replies
  • 6 likes

Superuser Contribution cannot login using windows app

PlanPremiumCountryBrazilDeviceWindows 10 appOperating SystemWindows 10 My Question or IssueI can login in web browser and iPhone app, but I cannot login in the windows 10 app, tried it in my work computer and in my personal computer, it says that my ...

  • Casual Listener
  • Plan Premium Country Brazil Device Windows 10 app Operating System Windows 10   My Question or Issue I can login in web browser and iPhone app, but I cannot login in the windows 10 app...
  • motoc4
  • Casual Listener
  • 644 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 644 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify "bricked" on desktop

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10, version 1909 My Question or IssueHello,My Spotify is kind of bricked at the moment on my desktop, because I can not play any music unless I've started the song from my iPhone while being co...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10, version 1909   My Question or Issue Hello, My Spotify is kind of bricked at the moment on my desktop, because I...
  • Ivan
  • Spotify Legend
  • 779 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 779 Views
  • 5 replies
  • 0 likes

Local File Problems

Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of to fix this. The files are not corrupted, they aren...

  • Newbie
  • Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of ...
  • 216 Views
  • 0 replies
  • 0 likes
  • Account
    Desktop
    Spotify Features
  • 216 Views
  • 0 replies
  • 0 likes

Spotify is different in both accounts

PlanPremiumCountryThaiDevicePCOperating SystemWindow10My Question or IssueAs you could see as attached files, it shown that both spotify are quite different, but the version of spotify is the same, window10 in both also.Therefore, for the picture 1, ...

  • Casual Listener
  • Plan Premium Country Thai Device PC Operating System Window10 My Question or Issue As you could see as attached files, it shown that both spotify are quite different, but the version of spot...
  • tiimbz
  • Music Fan
  • 679 Views
  • 6 replies
  • 2 likes
  • Account
    Premium
  • 679 Views
  • 6 replies
  • 2 likes

New "Test" Version

PlanPremiumCountry DeviceWindows DesktopOperating SystemWindows 10 My Question or Issue I have two premium accounts. One is fully functional. The other looks different and watered down. It has about half the features and options. Three Spotify reps h...

  • Casual Listener
  • Plan Premium Country   Device Windows Desktop Operating System Windows 10   My Question or Issue   I have two premium accounts. One is fully functional. The other looks d...
  • OneByBoo
  • Community Legend
  • 481 Views
  • 1 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
  • 481 Views
  • 1 replies
  • 3 likes

Superuser Contribution downloaded the app but it's just the same as web player

downloaded pc version but it looks like browser version and doesn’t have all functions (edit playlist covers, find friends etc)

2020-05-18_22-00-00.png 2020-05-18_22-00-56.png
  • Casual Listener
  • d ownloaded pc version but it looks like browser version and doesn’t have all functions (edit playlist covers, find friends etc)  
  • Ivan
  • Spotify Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 441 Views
  • 3 replies
  • 0 likes

Can add to my family account

I tried posting this earlier, wouldnt let me. Got work phone, made seperate account and added to family, got booted of the family plan. What?

  • Casual Listener
  • I tried posting this earlier, wouldnt let me.   Got work phone, made seperate account and added to family, got booted of the family plan.   What?
  • ERICWERKTELEFOO
  • Casual Listener
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes