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Please see below the most popular frequently asked questions.

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38981 Views
  • 75 replies
  • 26 likes
  • 38981 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66914 Views
  • 265 replies
  • 21 likes
  • 66914 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4688 Views
  • 1 replies
  • 6 likes
  • 4688 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144657 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144657 Views
  • 0 replies
  • 26 likes

Volume/mute keys not working when Spotify is the active window on Windows 7 64-bit

I am experiencing this exact issue, so I will just add my own details. I think it's worth noting that I've been using the Spotify desktop client since January this year, and the volume/mute keys on my keyboard have been working up until a day or two ...

  • Casual Listener
  • ...y keyboard have been working up until a day or two ago. (Again, they work when Spotify is not the active window.)   Details: Spotify Premium Windows 7 64-bit Generic Dell keyboard (flat k...
  • cwsault
  • Newbie
  • 1391 Views
  • 1 replies
  • 6 likes
  • active
    broken
    focus
    keyboard
    not working
    volume
    Window
  • 1391 Views
  • 1 replies
  • 6 likes