Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Active Window

Labels

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 114553 Views
  • 82 replies
  • 27 likes
  • 114553 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 111604 Views
  • 291 replies
  • 22 likes
  • 111604 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8562 Views
  • 1 replies
  • 6 likes
  • 8562 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 149514 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 149514 Views
  • 0 replies
  • 26 likes

Solved!! Spotify on my desktop lags when it is the active window. Why?

Plan Premium Country Australia Device PC (a gaming PC) Operating System Win 10 My Question or Issue This only started very recently, but now when I click on Spotify, making it the active window on my desktop, my computer lags heavily.It is like my re...

  • Casual Listener
  • Plan Premium Country Australia Device PC (a gaming PC) Operating System Win 10   My Question or Issue This only started very recently, but now when I click on Spotify, making...
  • TitusPolitus
  • Casual Listener
  • 43700 Views
  • 2 replies
  • 5 likes
  • Active Window
    Lag
    stuttering
  • 43700 Views
  • 2 replies
  • 5 likes