Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: All Platforms

Labels

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 45773 Views
  • 77 replies
  • 26 likes
  • 45773 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72503 Views
  • 268 replies
  • 21 likes
  • 72503 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5089 Views
  • 1 replies
  • 6 likes
  • 5089 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145144 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145144 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution [All Platforms][Playlists] sort/filter songs by the artist name

The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore...Please bring it back!

  • Casual Listener
  • The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore....
  • MattSuda
  • Spotify Star
  • 3373 Views
  • 12 replies
  • 9 likes
  • All Platforms
    Playlists
  • 3373 Views
  • 12 replies
  • 9 likes

Superuser Contribution Catalan translation on desktop

PlanPremiumDeviceSurface Pro 5Operating SystemWindows 11 My Question or IssueCatalan translation arrived some months ago for iOS and Android, but it's not on the desktop version of Spotify. Catalan translation should be available for Windows, macOS a...

  • Casual Listener
  • Plan Premium Device Surface Pro 5 Operating System Windows 11   My Question or Issue Catalan translation arrived some months ago for iOS and Android, but it's not on the desktop version ...
  • OscarDC
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • All Platforms
    macOS
    Web Player
    Windows
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Friends Feed shows previous song

The friend's activity feed appears to show you what your friends are currently listening to, however it actually shows their previous song. This diminishes the meaning of the feature if it shows me listening to a song I have skipped for the duration ...

  • Regular
  • The friend's activity feed appears to show you what your friends are currently listening to, however it actually shows their previous song. This diminishes the meaning of the feature if it shows me l...
  • nlal43
  • Regular
  • 2572 Views
  • 5 replies
  • 6 likes
  • All Platforms
  • 2572 Views
  • 5 replies
  • 6 likes

Superuser Contribution Playlist cover image changes when made public

When I am making a playlist I often select the order of the first 4 songs acording to how I want the playlist collage of 4 images will look. This works fine with the 1st song being top left, 2nd being top right, 3rd being bottom right, and 4th being ...

Screen Shot 2018-07-13 at 12.42.10 AM.png Screen Shot 2018-07-13 at 12.42.31 AM.png
  • Newbie
  • ...owever when I make the playlist public and I click on my profile it displays my playlist with a different cover, with the images shuffled like this:  This happens with all my playlists and the o...
  • sarahnapoli
  • Casual Listener
  • 2764 Views
  • 2 replies
  • 4 likes
  • All Platforms
    Playlists
  • 2764 Views
  • 2 replies
  • 4 likes

[All Platforms][Connect] Please fix the Connect, details below

About 2 months ago the Sporify Connect worked so well, it was amazing, and then it got back to the it's previous form.For example: I have an Iphone 8 Plus, let's say I opened the Sporify in the afternoon, I used it, listened to some music, and then I...

  • Visitor
  • About 2 months ago the Sporify Connect worked so well, it was amazing, and then it got back to the it's previous form. For example: I have an Iphone 8 Plus, let's say I opened the Sporify in the aft...
  • 469 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Connect
  • 469 Views
  • 0 replies
  • 0 likes

[All Platforms] Release Radar shows artists you dont follow

PlanPremiumCountryCanadaDeviceiPhone8Operating SystemWindows10 My Question or IssueMy Release Radar this week has content from an artist that I am not following. This artist has the exact same name as one of the arists that I do follow but it is not ...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone8 Operating System Windows10   My Question or Issue My Release Radar this week has content from an artist that I am not following. This artist ...
  • 674 Views
  • 0 replies
  • 6 likes
  • All devices
    All Platforms
    Release Radar
  • 674 Views
  • 0 replies
  • 6 likes

[All Platforms][Playlists] Losing the playlist for the song I'm listening to

If I find a playlist and start playing it. Then search around or just move throughout spotify, to get back to that playlist I can use the back arrows. However, if I close Spotify and reopen it and simply press play, it continues playing from that pla...

  • Newbie
  • If I find a playlist and start playing it. Then search around or just move throughout spotify, to get back to that playlist I can use the back arrows. However, if I close Spotify and reopen it and si...
  • 473 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 473 Views
  • 0 replies
  • 0 likes

[All Platforms][Search] Avdanced search to have additional "song" (or "title") tag

Advanced search can take tags such as "genre" or "year". I haven't found a way to specify "song" or "title". That's needed to find e.g. versions of "Dinah" without the results being overflowed by all the good stuff that Dinah Washington has delivered...

  • Casual Listener
  • Advanced search can take tags such as "genre" or "year". I haven't found a way to specify "song" or "title". That's needed to find e.g. versions of "Dinah" without the results being overflowed by all...
  • w8rn8r
  • Casual Listener
  • 662 Views
  • 2 replies
  • 1 likes
  • All Platforms
    Search
  • 662 Views
  • 2 replies
  • 1 likes

[All Platforms][Playlists] Deleted songs from a playlist keep reappearing in that playlist

I have deleted some songs from one of my playlists but these deleted songs keep reappearing in that playlist. How do i prevent this from happening or what can i do to stop this?

  • Visitor
  • I have deleted some songs from one of my playlists but these deleted songs keep reappearing in that playlist. How do i prevent this from happening or what can i do to stop this?
  • leviE
  • Composer
  • 358 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 358 Views
  • 1 replies
  • 0 likes

IT blacklisted Spotify Desktop for Security Reasons

So, I work for this big Software Development company and last week I received a notice email where they asked me to remove blacklisted apps from my mac, it turns out that the app in question was Spotify and according to the company forums, all Deskto...

  • Music Fan
  • So, I work for this big Software Development company and last week I received a notice email where they asked me to remove blacklisted apps from my mac, it turns out that the app in question was Spot...
  • 999 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 999 Views
  • 0 replies
  • 0 likes

[Discussion][ALL Platforms] The New UI concept

Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen:https://www.behance.net/gallery/56534635/Spotify-UI-Redesign-Concept It was nice and ...

  • Community Legend
  • Hi everyone,   The new UI is really clean but it still feels exactly the same.  I was checking Behance as I usually do and came across this concept by  Gabrielle Nguyen: https://w...
  • 1211 Views
  • 0 replies
  • 13 likes
  • All Platforms
    Discussion
  • 1211 Views
  • 0 replies
  • 13 likes

"Why can't I play this song?" / "Where can I play this song?"

The snippet below comes from the help site: (https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/)Something I saved is greyed out and won't playThis means the content is no longer available. This can happen if licenci...

  • Newbie
  • The snippet below comes from the help site: (https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/) Something I saved is greyed out and won't play This means the con...
  • 663 Views
  • 0 replies
  • 0 likes
  • All Platforms
    music
  • 663 Views
  • 0 replies
  • 0 likes