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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133625 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133625 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50436 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50436 Views
  • 0 replies
  • 32 likes

Superuser Contribution Can't sort music in artist's liked songs

PlanPremiumCountryPakistanDeviceSamsung Note 8Operating SystemWindows 10, Android My Question or IssueWhen I go to the artist page and see the liked songs for that artist, I can't sort the music.

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Note 8 Operating System Windows 10, Android   My Question or Issue When I go to the artist page and see the liked songs for that artist, I...
  • Mihail
  • Spotify Legend
  • 196 Views
  • 2 replies
  • 1 likes
  • Android
    Artist
    liked songs
    Sort
  • 196 Views
  • 2 replies
  • 1 likes

Superuser Contribution Duo Mix Playlist Bug

Spoiler (Highlight to read)PlanPremium DuoCountryTurkey DevicePC, iOS, AndroidOperating SystemWindows 10 Enterprise EditionPlanPremium DuoCountryTurkey DevicePC, iOS, AndroidOperating SystemWindows 10 Enterprise EditionMy Question or IssueSo as you k...

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  • Casual Listener
  • Plan Premium Duo Country Turkey  Device PC, iOS, Android Operating System Windows 10 Enterprise Edition My Question or Issue So as you know, Duo Mix has three different playlists as s...
  • Alex
  • Moderator
  • 334 Views
  • 2 replies
  • 0 likes
  • Android
    Cross-Platform Issue
    Desktop
    Duo Mix
    iOS
    Premium
  • 334 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Pauses after 30 seconds

PlanPremiumCountryUSADeviceWindows 10 Desktop (Store App + Desktop), Android App (Samsung S9)Operating SystemWindows 10 My Question or IssueWhen playing Spotify on any of my devices, the song pauses after exactly 30 seconds of playing. If I play the ...

  • Casual Listener
  • Plan Premium Country USA Device Windows 10 Desktop (Store App + Desktop), Android App (Samsung S9) Operating System Windows 10   My Question or Issue When playing Spotify on any of m...
  • Jeremy
  • Moderator
  • 2290 Views
  • 4 replies
  • 2 likes
  • Android
    Desktop
    pause
    web
  • 2290 Views
  • 4 replies
  • 2 likes

Solved!! Cannot listen to music: only Android App works

Plan: PremiumCountry: ItalyDevice: Notebook AsusOperating System: Windows 10I just reinstalled the Desktop App from Microsoft Store, I can access but I am not able to play any song and all the playlists are empty. Morover, web player does not work, I...

  • Casual Listener
  • ...he playlists are empty. Morover, web player does not work, I can access but then I get an error (see attachment). I can succesfully use only Android App, this situation has been going on for a long t...
  • davcos
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Android
    Desktop (Windows)
    throubleshooting
  • 197 Views
  • 1 replies
  • 0 likes

Spotify connect through PC only works when initiated on phone

PlanPremiumDeviceEssential Phone / Windows PCOperating SystemWindows 10 My Question or IssueWhen trying to play music on my speaker through spotify connect on my PC. I cannot find any devices. But when i open spotify on my phone and click devices, i ...

  • Visitor
  • Plan Premium Device Essential Phone / Windows PC Operating System Windows 10   My Question or Issue When trying to play music on my speaker through spotify connect on my PC. I cannot fin...
  • 203 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
    essential
    PC
    Premium
  • 203 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle Broke Queue

PlanPremiumCountryUnited KingdomDevice(note 9, aspire acer laptop, ps4 pro)Operating System(Android pie, Windows 10, Playstation) My Question or Issueokay so i have noticed that if you put a playlist on shuffle then add songs to a queue it really mes...

  • Visitor
  • Plan Premium Country United Kingdom Device (note 9, aspire acer laptop, ps4 pro) Operating System (Android  pie, Windows 10, Playstation)   My Question or Issue okay so i have n...
  • Peter
  • Spotify Legend
  • 723 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    Fix
    Issues
    shuffle
  • 723 Views
  • 1 replies
  • 1 likes

Solved!! Trouble syncing

PlanPremiumDevice(Huawei P Smart and HP Pavillion Laptop)Operating System(Android 9, Windows 10) My Question or IssueHi,I have been using Spotify consistently on both my phone and desktop for a while now with no issue, but today I tried to play a son...

  • Casual Listener
  • Plan Premium Device (Huawei P Smart and HP Pavillion Laptop) Operating System (Android 9, Windows 10)   My Question or Issue Hi, I have been using Spotify consistently on both my p...
  • Damian98
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • Android
    Desktop
    hp
    HP Pavillion
    huawei
    Huawei P Smart
    phone
    Sync trouble
  • 447 Views
  • 2 replies
  • 0 likes

music cuts out partually though track plays artist that im not liking/following

Planfamily (other ppl on the plan rarely use it)CountryaustraliaDevicePC (desktop) and on samsung galaxy S9+Operating System(windows 10 64bit spotify app from windows store) and android phone My Question or Issueit only just started happening (about ...

  • Casual Listener
  • Plan family (other ppl on the plan rarely use it) Country australia Device PC (desktop) and on samsung galaxy S9+ Operating System (windows 10 64bit spotify app from windows store) and android...
  • kylin
  • Regular
  • 478 Views
  • 1 replies
  • 1 likes
  • Android
    PC
    Samsung galaxy S9+
    Windows
  • 478 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Song Radio doesn't feature the original song?

For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices. Attached are two screenshots of the issue. I'm in the song radio for "Mural" by Lupe Fiasco and it isn't i...

  • Casual Listener
  • For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices.   Attached are two screenshots of the issue. I'm...
  • AndresM
  • Moderator
  • 2042 Views
  • 12 replies
  • 1 likes
  • Android
    bug
    Desktop
    device
    song radio
  • 2042 Views
  • 12 replies
  • 1 likes

Mark Podcast As Played

Please add the ability to mark podcasts as played (or unplayed for that matter) individually or in group selections for major platforms (Windows, Android, & iOS). Searching this site shows multiple requests for such a feature on each platform back in...

  • Newbie
  • Please add the ability to mark podcasts as played (or unplayed for that matter) individually or in group selections for major platforms (Windows, Android, & iOS).   Searching this site s...
  • OneByBoo
  • Community Legend
  • 1407 Views
  • 1 replies
  • 10 likes
  • Android
    iOS
    podcast
    Windows
  • 1407 Views
  • 1 replies
  • 10 likes

Ruined Song/Album Organisation

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...

  • Music Fan
  • Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web? I used to browse my...
  • 223 Views
  • 0 replies
  • 0 likes
  • Android
    Indexing
    iphone
    Music
    Organisation
    PC
  • 223 Views
  • 0 replies
  • 0 likes

Unlink volume control from desktop app and remote device

PlanPremiumCountryU.S. DevicePCOperating SystemWindows 10, Android My Question or IssueI recently bought new speakers and A/V receiver and decided to try the Spotify Connect thing. All was fine and dandy until I noticed that the volume slider in the ...

  • Regular
  • Plan Premium Country U.S.   Device PC Operating System Windows 10, Android   My Question or Issue I recently bought new speakers and A/V receiver and decided to try the Spotify C...
  • 505 Views
  • 0 replies
  • 1 likes
  • Android
    Connect
    Desktop
    volume
  • 505 Views
  • 0 replies
  • 1 likes

Solved!! Playlist time length differing between Windows and Android

PlanPremiumCountryUnited States DeviceDell Inspiron 7559 / Samsung Galaxy S7Operating SystemWindows 10 / Android Oreo (8.0.0) My Question or IssueOn my Windows PC, I have a playlist that shows a total length of 100hrs 53min, but the same playlist sho...

  • Casual Listener
  • Plan Premium Country United States    Device Dell Inspiron 7559 / Samsung Galaxy S7 Operating System Windows 10 / Android Oreo (8.0.0)   My Question or Issue On my W...
  • matthew_paul
  • Casual Listener
  • 877 Views
  • 2 replies
  • 0 likes
  • Android
    Playlist Stats
    Windows
    Windows Android connect
  • 877 Views
  • 2 replies
  • 0 likes

Bug - Explicit Songs that should be explicit are not.

PlanPremium FamilyCountry US Operating SystemEffects all platforms (Desktop Client, Web Player, Mobile) My IssueSongs that are marked "Explicit" are not playing the explicit versions. For example, "G-Eazy - The Beautiful & Damned - Legend". I've also...

  • Casual Listener
  • Plan Premium Family Country  US     Operating System Effects all platforms (Desktop Client, Web Player, Mobile)   My Issue Songs that are marked "Explicit" are not playi...
  • 278 Views
  • 0 replies
  • 1 likes
  • Android
    apple
    bug
    explicit content
    osx
    Web Player
    Windows
  • 278 Views
  • 0 replies
  • 1 likes

Local cover art not showing but does on android

I added my local files to spotify yesterday and I noticed that some of the cover art isnt showing for some songs. Some songs are fine and some arent, the thing is I have a different cover for each song. A cover will show for some songs but the cover ...

  • Newbie
  • ...ong. A cover will show for some songs but the cover that is shown is either the first cover in the folder or the cover that was on the song before or just no cover at all. When I load up the android v...
  • AeroZ
  • Composer
  • 517 Views
  • 1 replies
  • 0 likes
  • Android
    covers
    No Artwork
    No Covers
    Premium
    Spotify
    Windows
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get spotify to stop opening a bad playlist that I never followed/searched for. How to fix?

PlanPremiumCountry CanadaDeviceTwo different Windows 10 PCs and a Samsung Galaxy S7 Edge as well.Operating SystemWindows 10 and Android 8.0.0 My Question or Issue Random times that I open spotify on any device it keeps defaulting me to this specific ...

  • Newbie
  • Plan Premium Country  Canada Device Two different Windows 10 PCs and a Samsung Galaxy S7 Edge as well. Operating System Windows 10 and Android 8.0.0   My Question or Issue  R...
  • Daisy
  • Spotify Legend
  • 556 Views
  • 3 replies
  • 1 likes
  • Android
    bug
    default playlist
    Desktop
    DJ Dayna
    Playlist
  • 556 Views
  • 3 replies
  • 1 likes

Superuser Contribution Play counter not updating

Hi everyone, ive noticed that on a few artist profile including my own that the play counter is not updating. My new track usually gets 150 plays every day. This Is being updated but the play counter is not increasing. Is anyone else experiencing thi...

  • Composer
  • Hi everyone,    ive noticed that on a few artist profile including my own that the play counter is not updating. My new track usually gets 150 plays every day. This Is being updated but t...
  • Guido
  • Spotify Legend
  • 2493 Views
  • 5 replies
  • 5 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Windows
  • 2493 Views
  • 5 replies
  • 5 likes

Local songs not scrobbled to Last.fm - UPDATE

Hello, My local songs are not scrobbled to Last.fm while the online ones are. I'm using the new Last.fm scrobbling technique, where you give permission on the Last.fm website. A recent Spotify patch is supposed to have fixed this. Unfortunately, that...

  • Casual Listener
  • ...ncluding local files that are not scrobbled. Spotify failed to remove the 'Scrobble to Last.fm' setting in the Desktop and Android app as well even though it does not work anymore and actually causes a...
  • 463 Views
  • 0 replies
  • 0 likes
  • Android
    last.fm
    local files
    Windows
  • 463 Views
  • 0 replies
  • 0 likes

Playback Speed Increases Unexpectedly

OS: Windows 8.1 EnterpriseSpotify Version: 1.0.77.338.g758ebd78 I am experiencing a bug where music playback speed seems to be increased unexpectedly. The bug may be occuring when I've had the program open, pause music, then restart listening. This i...

  • Newbie
  • ...bsp;occuring when I've had the program open, pause music, then restart listening.   This is occuring in both the Windows 8.1 desktop application as well as the Android app. I cannot say f...
  • 529 Views
  • 0 replies
  • 0 likes
  • Android
    application
    bug
    bug report
    double speed
    fast
    playback speed
    Windows
  • 529 Views
  • 0 replies
  • 0 likes

"Share my activity in spotify" slider always disabled?

Hey guys, so by accident i found out, that desktop, iOS and Android settings for the spotify app are always different for my account. I want to share my activity for the friends feed, but in the desktop app the slider constantly stays disabled (after...

  • Casual Listener
  • Hey guys,   so by accident i found out, that desktop, iOS and Android settings for the spotify app are always different for my account. I want to share my activity for the friends feed, but i...
  • 279 Views
  • 0 replies
  • 0 likes
  • Activity Feed Problem
    Android
    Desktop
    iOS
  • 279 Views
  • 0 replies
  • 0 likes