Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: black screen

Labels

Forum Posts

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Compact Library Layout.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1151 Views
  • 1 replies
  • 4 likes
  • 1151 Views
  • 1 replies
  • 4 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 140332 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 140332 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 55808 Views
  • 0 replies
  • 33 likes
  • Windows
  • 55808 Views
  • 0 replies
  • 33 likes

Superuser Contribution [Win10] Blank Screen On Start-up after Windows Reinstall

PlanPremiumCountryUnited KingdomDeviceASUS LaptopOperating SystemWindows 10 My Question or IssueHave been using Spotify desktop app for quite a while with no issue. Recently, I have reinstalled Windows 10 on my laptop for better performance. After re...

  • Casual Listener
  • Plan Premium Country United Kingdom Device ASUS Laptop Operating System Windows 10   My Question or Issue Have been using Spotify desktop app for quite a while with no issue. Recently,...
  • bainesliu
  • Visitor
  • 2265 Views
  • 8 replies
  • 1 likes
  • black screen
    blank screen
    Window
  • 2265 Views
  • 8 replies
  • 1 likes

Superuser Contribution Video Podcasts make the screen go black

I've tried with and whiteout hardware acceleration. every time i turn on joe rogan the whole screen goes black and i have to CTRL+ALT+Delete out of it. very annoying, basically i can't watch video podcasts on desktop for some reason PlanPremiumCountr...

  • Regular
  • I've tried with and whiteout hardware acceleration. every time i turn on joe rogan the whole screen goes black and i have to CTRL+ALT+Delete out of it.  very annoying, basically i can't watch vi...
  • Alex
  • Moderator
  • 4865 Views
  • 12 replies
  • 0 likes
  • black screen
    Podcast Video
  • 4865 Views
  • 12 replies
  • 0 likes

Superuser Contribution Homepage is bugged

Device info- premium plan;- version: 1.1.44.538.g8057de92 (Microsoft Store version);- o. s. version: 64-bit Windows 10 Home;- screen: 1920x1080 screen scaled in Windows settings by 125%, thus effectively 1536x864 as this website shows https://bestfir...

  • Regular
  • Device info - premium plan; - version: 1.1.44.538.g8057de92 (Microsoft Store version); - o. s. version: 64-bit Windows 10 Home; - screen: 1920x1080 screen scaled in Windows settings by 125%,...
  • Ver
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • black screen
    bug
    cut
    Homepage
    Windows 10
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 10 Desktop app black screen only

Have reinstalled a number of times (from Spotify AND Windows Store) and tried all the solutions on here but the desktop app only opens with a black screen, as below :-This seems fairly common and has been happening for some time, but nothing appears ...

daveork_0-1602234911184.png
  • Visitor
  • Have reinstalled a number of times (from Spotify AND Windows Store) and tried all the solutions on here but the desktop app only opens with a black screen, as below :- This seems fairly common a...
  • Alex
  • Moderator
  • 2266 Views
  • 1 replies
  • 1 likes
  • black screen
    Windows 10
  • 2266 Views
  • 1 replies
  • 1 likes

Black screen after login

So, I logged in on the spotify program thingy and then it just gave me a black screen with the minimize etc. options plus the three dots in the top right. Rebooting does not help. After reinstalling spotify it works for a few hours but then the same ...

  • Newbie
  • So, I logged in on the spotify program thingy and then it just gave me a black screen with the minimize etc. options plus the three dots in the top right. Rebooting does not help. After reinstalling ...
  • 585 Views
  • 0 replies
  • 1 likes
  • black screen
  • 585 Views
  • 0 replies
  • 1 likes