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Please see below the most popular frequently asked questions.

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Topics with Label: black-screen

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38945 Views
  • 75 replies
  • 26 likes
  • 38945 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66889 Views
  • 265 replies
  • 21 likes
  • 66889 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4686 Views
  • 1 replies
  • 6 likes
  • 4686 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144654 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144654 Views
  • 0 replies
  • 26 likes

Solved!! Unable to use desktop app on Windows 11 Pro 64-bit - only shows black screen

PlanPremium CountryDeviceOperating SystemWindows 11 Pro 64-bitMy Question or IssueI am unable to use the Spotify desktop app after I login.When I first install the app the login screen does open, but after logging in the screen goes black.This can be...

  • Visitor
  •   Plan Premium   Country Device Operating System Windows 11 Pro 64-bit My Question or Issue I am unable to use the Spotify desktop app after I login. When I first install th...
  • user-removed
  • Not applicable
  • 1000 Views
  • 1 replies
  • 0 likes
  • black-screen
    windows 11
  • 1000 Views
  • 1 replies
  • 0 likes