Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryFinlandDeviceWindows laptop and Android phoneOperating SystemAndroid 14 and Windows 11 My Question or IssueSong counter does not match in one of my playlists. All unavailable songs are shown. In a playlist view it says clearly 7738 ...
Roadie
Plan Premium Country Finland Device Windows laptop and Android phone Operating System Android 14 and Windows 11 My Question or Issue Song counter does not match in one of my playlist...
vaajy
Roadie
1793 Views
7 replies
0 likes
PlanFreeCountryUnited StatesDeviceWindows 11 DesktopOperating SystemWindows 11 When playing a song on a playlist/album/authors top 10 with repeat one enabled, the song WILL repeat itself, up until an advertisement plays, at which it will go to the ne...
Newbie
Plan Free Country United States Device Windows 11 Desktop Operating System Windows 11 When playing a song on a playlist/album/authors top 10 with repeat one enabled, the song WILL rep...
Susan_GP
Moderator
495 Views
1 replies
0 likes
PlanIndividualCountryItalyDeviceWindows LaptopOperating SystemWindows My Question or IssueOn the widget windows (on the game tab) ) if you click on the button "▼" the widget is resized to show a list of songs and artists. Bug 1: if I have the widget ...
Casual Listener
Plan Individual Country Italy Device Windows Laptop Operating System Windows My Question or Issue On the widget windows (on the game tab) ) if you click on the button "▼" t...
436 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceHome-built Windows Desktop PC (MSI Motherboard, Ryzen 5 CPU/GPU), but the issues also show up on my HP laptop (I don't use it enough to test all of them). Mobile (iOS) apps work great.Operating SystemWindows 11My IssueEv...
Casual Listener
Plan Premium Country Canada Device Home-built Windows Desktop PC (MSI Motherboard, Ryzen 5 CPU/GPU), but the issues also show up on my HP laptop (I don't use it enough to test all of them). Mobi...
FinnBot5000
Casual Listener
977 Views
2 replies
0 likes
Before the update, I was able to find the location of tracks in a big playlist by clicking on the album art in the left bottom corner. Now if I click the album art, I'm sent to the top of the playlist its in. How do I find the location of the song cu...
Regular
Before the update, I was able to find the location of tracks in a big playlist by clicking on the album art in the left bottom corner. Now if I click the album art, I'm sent to the top of the playlis...
CarlosE
Spotify Legend
1066 Views
3 replies
2 likes
If you have the album art view expanded up to the larger size on the lower left of the app, when you click on the image, it will bring the currently playing song into view in the playlist (or if not in a playlist, maybe on the artist's page). However...
Music Fan
If you have the album art view expanded up to the larger size on the lower left of the app, when you click on the image, it will bring the currently playing song into view in the playlist (or if not ...
Eni
Moderator
2093 Views
7 replies
5 likes
PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10 My Question or IssueWhen I play a song in one of my playlist and click on the picture shown while playing the song, it shows me the wrong song in my playlist. This happens when the playl...
Newbie
Plan Premium Country Netherlands Device PC Operating System Windows 10 My Question or Issue When I play a song in one of my playlist and click on the picture shown while playing the ...
498 Views
0 replies
0 likes
I've been having an issue lately where my Spotify library (desktop) is only willing to show the 30 most recent songs I've added to it. I have the latest version and it keeps doing this. If I type a single letter into the search bar it will show resul...
Music Fan
I've been having an issue lately where my Spotify library (desktop) is only willing to show the 30 most recent songs I've added to it. I have the latest version and it keeps doing this. If I type a s...
670 Views
0 replies
0 likes
So i use spotify like everyday and all of a sudden yesterday every song was being skipped and individual songs get "spotify can't play this right now".I reinstalled it like 4 times now, turned off hardware acceleration, etc etc.The web player works f...
Newbie
So i use spotify like everyday and all of a sudden yesterday every song was being skipped and individual songs get "spotify can't play this right now". I reinstalled it like 4 times no...
Nykmark
Casual Listener
1499 Views
3 replies
1 likes
I've noticed that every now and then my music pauses, sometimes it's once a day, sometimes it's multiple times a minute, and it gets very frustrating to try and just listen to music. I've tried reinstalling Spotify, logging Spotify out of all devices...
Newbie
I've noticed that every now and then my music pauses, sometimes it's once a day, sometimes it's multiple times a minute, and it gets very frustrating to try and just listen to music. I've tried reins...
Sebasty
Community Legend
928 Views
1 replies
0 likes
