Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: bugs

Labels

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137067 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137067 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53289 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53289 Views
  • 0 replies
  • 33 likes

Superuser Contribution Many, Many Bugs (White boxes on hover, wont play songs, doesn't detect devices)

PlanPremiumCountryCanadaDeviceHome-built Windows Desktop PC (MSI Motherboard, Ryzen 5 CPU/GPU), but the issues also show up on my HP laptop (I don't use it enough to test all of them). Mobile (iOS) apps work great.Operating SystemWindows 11My IssueEv...

  • Casual Listener
  • Plan Premium Country Canada Device Home-built Windows Desktop PC (MSI Motherboard, Ryzen 5 CPU/GPU), but the issues also show up on my HP laptop (I don't use it enough to test all of them). Mobi...
  • FinnBot5000
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • bugs
    errors
    won't play
    wont-play
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't jump to the song that's currently playing. New Update UI.

Before the update, I was able to find the location of tracks in a big playlist by clicking on the album art in the left bottom corner. Now if I click the album art, I'm sent to the top of the playlist its in. How do I find the location of the song cu...

  • Regular
  • Before the update, I was able to find the location of tracks in a big playlist by clicking on the album art in the left bottom corner. Now if I click the album art, I'm sent to the top of the playlis...
  • CarlosE
  • Moderator
  • 297 Views
  • 3 replies
  • 2 likes
  • bugs
    New Update
    Playlist Management
  • 297 Views
  • 3 replies
  • 2 likes

Superuser Contribution Clicking album art to reveal song in playlist focuses on wrong song

If you have the album art view expanded up to the larger size on the lower left of the app, when you click on the image, it will bring the currently playing song into view in the playlist (or if not in a playlist, maybe on the artist's page). However...

  • Regular
  • If you have the album art view expanded up to the larger size on the lower left of the app, when you click on the image, it will bring the currently playing song into view in the playlist (or if not ...
  • Eni
  • Moderator
  • 1349 Views
  • 7 replies
  • 5 likes
  • bugs
    Playlists
    viewscroll
  • 1349 Views
  • 7 replies
  • 5 likes

Clicking on song in windows 10 app player results in the different songs shown in my playlist.

PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10 My Question or IssueWhen I play a song in one of my playlist and click on the picture shown while playing the song, it shows me the wrong song in my playlist. This happens when the playl...

  • Newbie
  • Plan Premium Country Netherlands Device PC Operating System Windows 10   My Question or Issue When I play a song in one of my playlist and click on the picture shown while playing the ...
  • 255 Views
  • 0 replies
  • 0 likes
  • bugs
  • 255 Views
  • 0 replies
  • 0 likes

Issue with library only showing 30 most recently saved songs

I've been having an issue lately where my Spotify library (desktop) is only willing to show the 30 most recent songs I've added to it. I have the latest version and it keeps doing this. If I type a single letter into the search bar it will show resul...

  • Music Fan
  • I've been having an issue lately where my Spotify library (desktop) is only willing to show the 30 most recent songs I've added to it. I have the latest version and it keeps doing this. If I type a s...
  • 397 Views
  • 0 replies
  • 0 likes
  • bugs
    Issues
    solutions
    Troubleshooting
  • 397 Views
  • 0 replies
  • 0 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

So i use spotify like everyday and all of a sudden yesterday every song was being skipped and individual songs get "spotify can't play this right now".I reinstalled it like 4 times now, turned off hardware acceleration, etc etc.The web player works f...

  • Newbie
  •    So i use spotify like everyday and all of a sudden yesterday every song was being skipped and individual songs get "spotify can't play this right now". I reinstalled it like 4 times no...
  • Nykmark
  • Casual Listener
  • 989 Views
  • 3 replies
  • 1 likes
  • broken
    bugs
    Help
  • 989 Views
  • 3 replies
  • 1 likes

Spotify randomly pauses music, no consistent pattern.

I've noticed that every now and then my music pauses, sometimes it's once a day, sometimes it's multiple times a minute, and it gets very frustrating to try and just listen to music. I've tried reinstalling Spotify, logging Spotify out of all devices...

  • Newbie
  • I've noticed that every now and then my music pauses, sometimes it's once a day, sometimes it's multiple times a minute, and it gets very frustrating to try and just listen to music. I've tried reins...
  • Sebasty
  • Spotify Star
  • 655 Views
  • 1 replies
  • 0 likes
  • bugs
    pausing
    Pausing playback
    PC
    Windows 10
  • 655 Views
  • 1 replies
  • 0 likes