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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134316 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134316 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50944 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50944 Views
  • 0 replies
  • 32 likes

Superuser Contribution Spotify crashes after login

PlanPremiumCountryGermanyDeviceDesktop PCOperating SystemWin 10 My Question or IssueMy Spotify application on my desktop pc started crashing a few weeks ago after an update. My other devices work just fine (Android Phone, laptop). Other accounts also...

  • Casual Listener
  • Plan Premium Country Germany Device Desktop PC Operating System Win 10   My Question or Issue My Spotify application on my desktop pc started crashing a few weeks ago after an update....
  • Eni
  • Moderator
  • 442 Views
  • 7 replies
  • 1 likes
  • after login
    Crash
    Spotify
  • 442 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify Desktop App keeps crashing

PlanPremiumCountryUnited KingdomDevicePCOperating SystemLatest version of Win10 (as of 13/05/2020) My Question or IssueThe app will start up fine and everything works as it should. However, after a while, e.g 15 minutes, the app will just close itsel...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PC Operating System Latest version of Win10 (as of 13/05/2020)   My Question or Issue The app will start up fine and everything works as it s...
  • __L3O__
  • Visitor
  • 14025 Views
  • 28 replies
  • 6 likes
  • Crash
  • 14025 Views
  • 28 replies
  • 6 likes

Solved!!Superuser Contribution Windows 10 latest app keeps crashing after 20-30 minutes

PlanPremiumCountryUSDeviceDesktop PCAMD Ryzen 7 380064GB RAMNvidia GTX 970Operating SystemWindows 10 64bit My Question or IssueThe app will play and operate fine for about 20 minutes or so and then will just crash. This happens every time I use it, a...

  • Regular
  • ...bout 20 minutes or so and then will just crash. This happens every time I use it, and it seems to happen frequently when the next track is about to play but also mid-song as well. Started about the s...
  • Fickteuchalle1685416
  • Casual Listener
  • 10650 Views
  • 48 replies
  • 5 likes
  • Crash
    Windows 10
  • 10650 Views
  • 48 replies
  • 5 likes

Solved!!Superuser Contribution Spotify Windows 10 desktop app recently starting crashing.

PlanPremiumCountryUSADeviceHomebuilt Desktop ComputerOperating SystemWindows 10 My Question or IssueThis whole week (today is 5/14 and I first noticed the issue on 5/10) Spotify will start playing a song and then just go away. (it crashes) nothing el...

  • Music Fan
  • ...potify will start playing a song and then just go away. (it crashes) nothing else on my computer is affected. I have checked for and installed the latest windows updates, I have uninstalled and re-i...
  • Mihail
  • Spotify Legend
  • 873 Views
  • 23 replies
  • 3 likes
  • Crash
  • 873 Views
  • 23 replies
  • 3 likes

Solved!!Superuser Contribution Since today, the app crashes randomly

PlanFreeCountryUnited Kingdom (VPN server in Italy)Device(PC)Operating System(Windows 10 64 Pro.) My Question or IssueHello. Since today the app crashes randomly. It happened listening to music, podcast and even navigating.

  • Composer
  • Plan Free Country United Kingdom (VPN server in Italy) Device (PC) Operating System (Windows 10 64 Pro.)   My Question or Issue Hello. Since today the app crashes randomly. It h...
  • evilpp
  • Regular
  • 747 Views
  • 17 replies
  • 1 likes
  • Crash
  • 747 Views
  • 17 replies
  • 1 likes

Superuser Contribution Crashing when logged in, multiple accounts, multiple devices windows 10 and andriod.

Hi all, Web spotify works. one of my andriod devices still logs into the spotify app. however it doesn't on a laptop, a desktop pc and it had the same type of problem on a tablet once, but that resolved its self spontaneously after 2 tries. PlanPremi...

  • Visitor
  • ...orked in the past) & new amd windows 10 PC ) My Question or Issue I installed the desktop app for spotify, logged in, and it instantly crashes when i press login. If i'm offline (off of wifi o...
  • Alex
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • Crash
    desktop app
    login crash
    multiple accounts
    multiple devices
    online crash
    tried everything
    Windows 10
  • 341 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Windows 7] App crashes every time when clicking any 'play' button for the 2nd time after launching.

Operating SystemWindows 7 App Version 1.1.39.612.g1e7e78a4 My Question or IssueAfter recent update app started crashing when clicking on any play button for the second time after launching the app. It doesn't happen when you click play button for the...

  • Casual Listener
  • Operating System Windows 7   App Version 1.1.39.612.g1e7e78a4   My Question or Issue After recent update app started crashing when clicking on any play button for the second time a...
  • Manuja
  • Casual Listener
  • 633 Views
  • 3 replies
  • 0 likes
  • Crash
    Windows 7
  • 633 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] App crashes every 2nd song + monitor goes off

PlanPremiumCountryIndonesiaDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify ALWAYS crashes at 2nd song and my HDMI screen goes off (reset), and when I turn in back on, the app still running and skipping all songs without playing it...

  • Visitor
  • Plan Premium Country Indonesia Device Desktop Operating System Windows 10   My Question or Issue Spotify ALWAYS crashes at 2nd song and my HDMI screen goes off (reset), and when I t...
  • Ivan
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 1 likes
  • Crash
    Desktop
    Windows 10
  • 320 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Desktop App crashing when using search

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueDesktop App crashing when i type or paste some in search fields. Every time.Allready reinstall it, but problem stillver 1.1.38.558.g4b100958https://gyazo.com/ac4b14afb73e6...

  • Casual Listener
  • Plan Premium Country Russia Device PC Operating System Windows 10   My Question or Issue Desktop App crashing when i type or paste some in search fields. Every time. Allready r...
  • Seqtah
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • Crash
    Search
  • 521 Views
  • 2 replies
  • 0 likes

Desktop App keeps closing randomly (even after reinstall)

PlanPremiumCountryCzech RepublicOperating SystemWindows 10My Question or IssueHello community, I started having this issue which I have for the first time (Spotify worked for me perfectly for like 2 years). I already tried to reinstall the app, check...

  • Casual Listener
  • Plan Premium Country Czech Republic Operating System Windows 10 My Question or Issue Hello community, I started having this issue which I have for the first time (Spotify worked for me perfect...
  • markus2900
  • Casual Listener
  • 296 Views
  • 1 replies
  • 0 likes
  • Crash
  • 296 Views
  • 1 replies
  • 0 likes

Windows 10: On startup, Spotify starts taking 3.5 GB of RAM, then crashes

PlanPremiumrecently upgraded from Free and never had any problems beforeCountryGermanyDeviceComputerOperating SystemWindows 10 My Question or IssueI recently upgraded from Spotify free where I never had any problems. When I upgraded (in December) I m...

  • Newbie
  • ...potify completely stopped working on my PC. When I start Spotify, most of the time it instantly crashes again. But sometimes (very very seldom) it stayed open and I was able to actually use it. I i...
  • Joub
  • Visitor
  • 1344 Views
  • 5 replies
  • 1 likes
  • Crash
    Windows 10
  • 1344 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Playing music on the installed Spotify app crashes and reboots computer

PlanPremiumCountryRomaniaDeviceWindows 10, 16 Ram, Ryzen 5My Question or IssueWhenever I use the Spotify App(from windows store or the installer) and I play a song, it plays for several seconds before everything freezes, makes a buzzing noise and reb...

  • Visitor
  • Plan Premium Country Romania Device Windows 10, 16 Ram, Ryzen 5 My Question or Issue Whenever I use the Spotify App(from windows store or the installer) and I play a song, it plays for several...
  • Ivan
  • Spotify Legend
  • 856 Views
  • 1 replies
  • 0 likes
  • App
    Crash
    windows10
  • 856 Views
  • 1 replies
  • 0 likes

Spotify crashes on startup | Windows 10

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueSpotify crashes on start up.Uninstalled Spotify, deleted local folders, restarted pc, reinstalled Spotify and still crashes. Any solution for this?

  • Casual Listener
  • Plan Premium Country Norway Device PC Operating System Windows 10   My Question or Issue Spotify crashes on start up. Uninstalled Spotify, deleted local folders, restarted pc, r...
  • 325 Views
  • 0 replies
  • 0 likes
  • Crash
    startup
    Windows 10
  • 325 Views
  • 0 replies
  • 0 likes

Spotify making my PC crash

My Question or Issue Hello. I've been having problems with Spotify today. Everytime I open it on my PC, after a short time it will freeze and crash. No error messages shown on screen. It happens even if I just open and inmediately close the program. ...

  • Regular
  •   My Question or Issue   Hello. I've been having problems with Spotify today. Everytime I open it on my PC, after a short time it will freeze and crash. No error messages shown on s...
  • vaether33
  • Casual Listener
  • 3518 Views
  • 6 replies
  • 0 likes
  • Crash
    Desktop Windows
  • 3518 Views
  • 6 replies
  • 0 likes

Spotify congela toda la PC Windows 10.

¡Hola!La cuestion es que tengo una biblioteca muy amplia de musica en la PC, y cuando la quiero cargar en los Archivos Locales de Spotify, este se congela y hace que toda la PC deje de responder y tengo que reinciarla desde la CPU porque ni siquiera ...

  • Regular
  • ¡Hola! La cuestion es que tengo una biblioteca muy amplia de musica en la PC, y cuando la quiero cargar en los Archivos Locales de Spotify, este se congela y hace que toda la PC deje de responder y ...
  • primolenny
  • Newbie
  • 2694 Views
  • 1 replies
  • 5 likes
  • congela
    Crash
    musica
    Windows 10
  • 2694 Views
  • 1 replies
  • 5 likes

Spotify crashes when removing a playlist picture

When i remove a cover picture I've previously added to a playlist and save without putting up another picture spotify crashes, everytime. My spotify version is 1.0.24.104.g92a22684 and I'm on a 64bit windows 7

  • Newbie
  • When i remove a cover picture I've previously added to a playlist and save without putting up another picture spotify crashes, everytime.   My spotify version is 1.0.24.104.g92a22684 and I'm o...
  • 328 Views
  • 0 replies
  • 0 likes
  • Crash
    Playlist Cover
    Playlist Cover image change
  • 328 Views
  • 0 replies
  • 0 likes

Spotify stops working

After Spotify has been idle for a time it often stops responding. I click somewhere in the Spotify window, but it just minimizes. The only thing Spotify seems to react to is maximize/minimize commands. You maximize again, click somewhere and the prog...

  • Casual Listener
  • After Spotify has been idle for a time it often stops responding. I click somewhere in the Spotify window, but it just minimizes. The only thing Spotify seems to react to is maximize/minimize command...
  • jordyonpc
  • Casual Listener
  • 778 Views
  • 4 replies
  • 1 likes
  • bug
    Crash
    unresponsive
    Windows 10
  • 778 Views
  • 4 replies
  • 1 likes

Env: prod