Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: device

Labels

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 114662 Views
  • 82 replies
  • 27 likes
  • 114662 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 111647 Views
  • 291 replies
  • 22 likes
  • 111647 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8572 Views
  • 1 replies
  • 6 likes
  • 8572 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 149519 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 149519 Views
  • 0 replies
  • 26 likes

Removing Devices from 'Connect to a Device' list.

PlanPremium FamilyCountryCanada Device & Operating SystemHP Laptop running Windows 10 My Question or IssueI want to remove some devices that are from a customers house that I was at MONTHS ago. He had a speaker in his baby's room that showed up on my...

Spotify.PNG
  • Casual Listener
  • Plan Premium Family Country Canada   Device & Operating System HP Laptop running Windows 10   My Question or Issue I want to remove some devices that are from a c...
  • user-removed
  • Not applicable
  • 6783 Views
  • 6 replies
  • 1 likes
  • device
    Help
    remove
  • 6783 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Song Radio doesn't feature the original song?

For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices. Attached are two screenshots of the issue. I'm in the song radio for "Mural" by Lupe Fiasco and it isn't i...

  • Casual Listener
  • For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices.   Attached are two screenshots of the issue. I...
  • Noeyeddeer
  • Casual Listener
  • 5869 Views
  • 16 replies
  • 1 likes
  • Android
    bug
    Desktop
    device
    song radio
  • 5869 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Use on different devices / positions not saved

PlanPremiumCountry GermanyDeviceSony Xperia XZ, custom-built PC, HP ProBook 650 G2Operating SystemAndroid 8, Windows 10, Windows 7My Question or IssueHello,I guess this will be a long text as it's hard to describe, TL;DR will be at the very bottom of...

  • Newbie
  • Plan Premium Country  Germany Device Sony Xperia XZ, custom-built PC, HP ProBook 650 G2 Operating System Android 8, Windows 10, Windows 7 My Question or Issue Hello, I guess this w...
  • JulianA_Bogota
  • Roadie
  • 1021 Views
  • 1 replies
  • 0 likes
  • device
    Help
    PC
    smartphone
    Usage
  • 1021 Views
  • 1 replies
  • 0 likes