Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Error

Labels

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139129 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139129 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54879 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54879 Views
  • 0 replies
  • 33 likes

Superuser Contribution Error: Spotify no puede reproducir esto en este momento (W10)

Hola, Estaba escuchando Spotify y de repente la canción se ha cortado, ha dejado de sonar y ha aparecido el error:Spotify no puede reproducir esto en este momento. Si tienes el archivo en el ordenador puedes importarlo.He probado a cerrar Spotify, a ...

spotify error.png
  • Newbie
  • Hola,  Estaba escuchando Spotify y de repente la canción se ha cortado, ha dejado de sonar y ha aparecido el error: Spotify no puede reproducir esto en este momento. Si tienes el archivo en e...
  • DamianxD
  • Newbie
  • 61273 Views
  • 18 replies
  • 8 likes
  • Error
  • 61273 Views
  • 18 replies
  • 8 likes

error "Spotify can’t play this right now if you have the file on your computer you can import it."

PlanPremium familyCountryDenmarkDeviceDesktopOperating SystemWindows 10 My Question or IssueI recently had an issue on my win10 desktop.Every time i tried to play anything, any and all artists, playlists, songs and podcasts of many different sorts i ...

  • Newbie
  • ...nything, any and all artists, playlists, songs and podcasts of many different sorts i would get the error "Spotify can’t play this right now if you have the file on your computer you can import it ." &n...
  • 180 Views
  • 0 replies
  • 1 likes
  • Error
    Fix
    Spotify can’t play this right now if you have the file on your computer you can import it
  • 180 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Corrupted playlist search

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 Home My Question or IssueHello. I found a strange issue of Windows app. While I try to search through the playlists - after typing keyword I got blank playlist cover arts and I simply cannot ...

playlistissue.png
  • Roadie
  • Plan Premium Country Poland Device PC Operating System Windows 10 Home   My Question or Issue Hello. I found a strange issue of Windows app. While I try to search through the playlists...
  • Novy
  • Moderator
  • 980 Views
  • 18 replies
  • 3 likes
  • Error
    issue
    Playlist
    Search
  • 980 Views
  • 18 replies
  • 3 likes

Superuser Contribution Error Code 4. Forever.

I'm constantly stuck with ERROR CODE 4, meaning that the internet connection is not detected. My computer is fully connected to the internet. The only app that I'm having a problem with is Spotify. This only happens on my Windows app. I've been using...

  • Regular
  • I'm constantly stuck with ERROR CODE 4, meaning that the internet connection is not detected. My computer is fully connected to the internet. The only app that I'm having a problem with is Spotify. T...
  • MStanbrook
  • Music Fan
  • 2134 Views
  • 10 replies
  • 5 likes
  • Error
    error 4
    error code 4
    offline
  • 2134 Views
  • 10 replies
  • 5 likes

Superuser Contribution Swipe and next previous song are broken on iOS

PlanPremiumCountryUSADeviceIphone XOperating Systemios My Question or IssueWhen I'm listening to spotify on another device, but want to use my iphone to control, it's massively broken. For example: I start playing the second song in my liked songs pl...

  • Casual Listener
  • Plan Premium Country USA Device Iphone X Operating System ios   My Question or Issue When I'm listening to spotify on another device, but want to use my iphone to control, it's massive...
  • Mihail
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • bug
    Bug iOS
    Error
    iOS issue
    issue
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in aplication

PlanPremiumCountryRomania DeviceDell Optiplex 990Operating System Windows 10 My Question or IssueHello! Why do I get this error when I log on the app?So does the browser.I've tried reinstaling the app, erasing old data without any results.The phone's...

  • Regular
  • Plan Premium Country Romania  Device Dell Optiplex 990 Operating System Windows 10   My Question or Issue Hello! Why do I get this error when I log on the app? So does the b...
  • Ivan
  • Spotify Legend
  • 469 Views
  • 9 replies
  • 0 likes
  • Error
  • 469 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login to Spotify on PC

PlanFreeCountryUSADeviceLaptop 2016Operating SystemWindows 10 My Question or IssueCannot login to Spotify on PC app or browser.It says "Something went wrong, try reloading page"I tried reloading page, restarting PC, reinstalling Spotify, clearing cac...

  • Visitor
  • Plan Free Country USA Device Laptop 2016 Operating System Windows 10   My Question or Issue Cannot login to Spotify on PC app or browser. It says "Something went wrong, try reloading ...
  • Ver
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • browser
    Error
    Login
    PC
  • 411 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't play current song on desktop app and webplayer

PlanPremiumCountryukDeviceDesktop pcOperating SystemWindows 10 My Question or IssueNo idea why the previous time posting this is got marked as fixed Link , its not its now worse.Music will play for anywhere from 5 seconds to 20 or not at all and just...

  • Regular
  • Plan Premium Country uk Device Desktop pc Operating System Windows 10   My Question or Issue No idea why the previous time posting this is got marked as fixed Link , its not its n...
  • danth45
  • Regular
  • 873 Views
  • 11 replies
  • 1 likes
  • can't play current song
    desktop app
    Error
    WebPlayer
  • 873 Views
  • 11 replies
  • 1 likes

Superuser Contribution "Cant Play Current Song" Repeated Error

Plan - I have a premium Plan (family plan). Country - United States Device - MacBook AirOperating System - iOS Catalina My Question or IssueFor about two months now the Spotify MacOS Desktop App has been silencing my music and displaying the error no...

  • Casual Listener
  • ...potify MacOS Desktop App has been silencing my music and displaying the error note: Can't Play Song. I did a few community fixes and downloaded the newest version off of Spotify's website, but to no a...
  • Alex
  • Moderator
  • 912 Views
  • 5 replies
  • 0 likes
  • bluetooth connection
    Cant play current song
    Error
    reboot
  • 912 Views
  • 5 replies
  • 0 likes

Cannot Connect to Internet, Error code 4,

PlanFreeCountryUSADeviceWindows 10 Desktop, Latest Update, checked 7/5/2020. Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today. My Question or IssueI cannot connect to the internet; error code: 4. A...

  • Visitor
  • ...bsp; My Question or Issue I cannot connect to the internet; error code: 4.  All of a sudden we simply cannot connect to the internet with the desktop app or program. The chrome webpage player w...
  • 320 Views
  • 0 replies
  • 2 likes
  • Desktop
    Error
    No Internet
    Troubleshooting
    Windows 10
  • 320 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Unable to assess "search" page on web version spotify

It keeps on showing "Something went wrong. Try Reloading the page" when I try to get in the "Search Page" of Window App version on my laptop. Anyone can help?

  • Casual Listener
  • It keeps on showing "Something went wrong. Try Reloading the page" when I try to get in the "Search Page" of Window App version on my laptop. Anyone can help?
  • Mario
  • Spotify Legend
  • 834 Views
  • 3 replies
  • 0 likes
  • Error
    page
    reload
    Search
    Window
  • 834 Views
  • 3 replies
  • 0 likes

Superuser Contribution 'Spotify can't play this right now. If you have the file on your computer you can import it.' Error

So I know a lot of people have encountered this error before and I have checked all the possible solutions online. I hope someone can provide me a new solution that I haven't tried. I really love those songs, they are important to me (actually evey s...

  • Casual Listener
  • So I know a lot of people have encountered this error before and I have checked all the possible solutions online. I hope someone can provide me a new solution that I haven't tried. I really love t...
  • Elena
  • Moderator
  • 656 Views
  • 5 replies
  • 0 likes
  • Desktop
    Error
    Mobile use
  • 656 Views
  • 5 replies
  • 0 likes

Will Only Play Local Files - "Spotify can't play this right now. If you have the file on your com..

PlanPremiumCountryUnited States DeviceDesktop AppOperating SystemWindows My Question or Issue Spotify Desktop App suddenly will not stream.Error message: "Spotify can't play this right now. If you have the file on your computer you can import it" I t...

  • Casual Listener
  •   Plan Premium Country United States   Device Desktop App Operating System Windows   My Question or Issue   Spotify Desktop App suddenly will not stream. Error m...
  • Huaerrgh
  • Visitor
  • 862 Views
  • 1 replies
  • 2 likes
  • Error
    import
    local
    stream
  • 862 Views
  • 1 replies
  • 2 likes

Superuser Contribution No Songs on First Time Launch After Windows 10 Startup

PlanPremiumCountryIndonesiaDeviceHP ProBook 440 G3 (i5 6th Gen, 16GB RAM, HDD)Operating SystemWindows 10 Pro (64 Bit) My Question or IssueFirst time launch desktop Spotify app got an issue where no songs on the list wherever I click (playlist, songs,...

  • Visitor
  • Plan Premium Country Indonesia Device HP ProBook 440 G3 (i5 6th Gen, 16GB RAM, HDD) Operating System Windows 10 Pro (64 Bit)   My Question or Issue First time launch desktop Spotify ap...
  • Mario
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Error
    no songs
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can't play right now. If you have the file on your computer you can import it.

PlanFreeCountryUnited StatesOperating SystemWindows 10 My Question or IssueSpotify now can't play after installing the Windows software update. What's going on? Edit: Problem was fixed by Spotify.

  • Casual Listener
  • Plan Free Country United States Operating System Windows 10   My Question or Issue Spotify now can't play after installing the Windows software update. What's going on?   Edit: Pr...
  • Ivan
  • Spotify Legend
  • 702 Views
  • 4 replies
  • 0 likes
  • Error
    Windows
  • 702 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify desktop windows does not respond when open, ram consumption increases and closes by itself

PlanoPremiumPaísBrasil DispositivoNotebook DellSistema operacionalWindows 10 Minha pergunta ou problemaWhen trying to open the spotify application on my computer, it already opens with black screen and "not responding" information, a few seconds late...

  • Visitor
  • Plano Premium País Brasil   Dispositivo Notebook Dell Sistema operacional Windows 10   Minha pergunta ou problema When trying to open the spotify application on my computer, it a...
  • Peter
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • Desktop
    Error
    Windows 10
  • 419 Views
  • 1 replies
  • 0 likes

"Something went wrong" when liking a song

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 1803 My Question or IssueSome time recently, seemingly out of the blue, I am receiving the "something went wrong, try again later" error for each and every song I add to my liked songs. Songs pr...

  • Casual Listener
  • ...ry again later" error for each and every song I add to my liked songs. Songs previously liked will not show the error when removed, but will show the error when attempting to re-add. When this error a...
  • thefowles1
  • Casual Listener
  • 1040 Views
  • 2 replies
  • 0 likes
  • Error
  • 1040 Views
  • 2 replies
  • 0 likes

Solved!! Spotify for artists: Error 504

CountryNorwayDeviceiPhone 8, Macbook Pro, hp laptopOperating SystemiOS, Windows 10, Mojave My Question or IssueAfter Spotify for Artists was updated last night Im not able to load the "Home" page/screen on either an iOs device or any web browser avai...

  • Gig Goer
  • ...oad the "Home" page/screen on either an iOs device or any web browser available.   On my iPhone I get the message: " Error Response status code was unacceptable: 504. "   Just l...
  • AndrewRobs01
  • Composer
  • 1717 Views
  • 1 replies
  • 0 likes
  • Error
  • 1717 Views
  • 1 replies
  • 0 likes

Play Queue can't be manipulated on desktop when streaming to iPhone

As of this morning when streaming from iPhone, can no longer use the Desktop interface to move songs up or down in Play Queue. You can drag the song and get the green bar, but when released it does not actually move. Can move songs in the queue on th...

  • Regular
  • As of this morning when streaming from iPhone, can no longer use the Desktop interface to move songs up or down in Play Queue.  You can drag the song and get the green bar, but when released it ...
  • blackfalconky
  • Regular
  • 447 Views
  • 3 replies
  • 0 likes
  • Error
    problem
  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs not playing on Windows 7, reinstalled several times already

PlanFreeCountryUSADeviceWindows PCOperating SystemWindows 7My Question or IssueHello, I've been an avid spotify user going on 5 years now and for the past couple months I have been having to deal with crippling issues on the Windows 7 client which is...

  • Music Fan
  • Plan Free Country USA Device Windows PC Operating System Windows 7 My Question or Issue Hello,   I've been an avid spotify user going on 5 years now and for the past couple months I h...
  • Ellistan
  • Music Fan
  • 1630 Views
  • 11 replies
  • 0 likes
  • bug
    Error
    not playing
    Windows
    Windows 7
  • 1630 Views
  • 11 replies
  • 0 likes