Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Fix

Labels

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 91482 Views
  • 81 replies
  • 27 likes
  • 91482 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 101896 Views
  • 291 replies
  • 22 likes
  • 101896 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7379 Views
  • 1 replies
  • 6 likes
  • 7379 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147923 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147923 Views
  • 0 replies
  • 26 likes

Superuser Contribution Can't play Taylor Swift's music

PlanPremiumCountryEcuadorDeviceiPhone 7+ and Hp PavilionOperating System(iOS 17.7.1 and Windows 10 My Question or IssueHi, I can't play any Taylor Swift's songs. They are there but I can't play them. When I touch them nothing happens. I tried creatin...

  • Casual Listener
  • ...here but I can't play them. When I touch them nothing happens. I tried creating a new free account and they played normally. How can I fix this problem in my account?  Please help!! 😧
  • HopGuy25
  • Visitor
  • 4183 Views
  • 14 replies
  • 1 likes
  • Fix
    music
    problems
  • 4183 Views
  • 14 replies
  • 1 likes

error "Spotify can’t play this right now if you have the file on your computer you can import it."

PlanPremium familyCountryDenmarkDeviceDesktopOperating SystemWindows 10 My Question or IssueI recently had an issue on my win10 desktop.Every time i tried to play anything, any and all artists, playlists, songs and podcasts of many different sorts i ...

  • Newbie
  • ...bsp; i could play everything just fine on my smartphone, laptop and webversion. i followed spotify chat support for 3 hrs, going through various attempts at fixing this error, to which i was redirected t...
  • 571 Views
  • 0 replies
  • 1 likes
  • Fix
    Spotify can’t play this right now if you have the file on your computer you can import it
  • 571 Views
  • 0 replies
  • 1 likes

Superuser Contribution Here's how to fix the - "NaN instead of 0:00" and songs not playing - problem!

[NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK] (My windows 10 currently is Italian based so I'm just guessing all the text based on my English level, but don't worry, just pay enough at...

  • Visitor
  • [NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK]   (My windows 10 currently is Italian based so I'm just guessing all the text b...
  • Ver
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • Fix
    Problem Fix
  • 432 Views
  • 1 replies
  • 0 likes

"Like" heart sporadically does not work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8, Windows 10 PC (Spotify.exe)Operating SystemAndroid PI, Windows 10 1904 My Question or IssueSporadically, some songs will not show up as liked even though they are in my liked playlist. It is not...

  • Gig Goer
  • Plan Premium Country United States Device Samsung Galaxy S8, Windows 10 PC (Spotify.exe) Operating System Android PI, Windows 10 1904   My Question or Issue Sporadically, some songs wi...
  • ZotheScholar
  • Music Fan
  • 597 Views
  • 1 replies
  • 0 likes
  • check
    Favorites
    Fix
    heart
    liked
  • 597 Views
  • 1 replies
  • 0 likes

Clicking album cover goes to wrong song

 This issue is still not fixed! It's been almost a year!https://community.spotify.com/t5/Desktop-Windows/Clicking-album-cover-goes-to-wrong-song/m-p/4452782#M56910Stop ignoring everyone here and fix your app!

2019-12-12_12-42-27.gif
  • Music Fan
  •   This issue is still not fixed! It's been almost a year! https://community.spotify.com/t5/Desktop-Windows/Clicking-album-cover-goes-to-wrong-song/m-p/4452782#M56910 Stop ignoring everyone h...
  • 561 Views
  • 0 replies
  • 0 likes
  • Fix
    Incompetence
    problem
  • 561 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle Broke Queue

PlanPremiumCountryUnited KingdomDevice(note 9, aspire acer laptop, ps4 pro)Operating System(Android pie, Windows 10, Playstation) My Question or Issueokay so i have noticed that if you put a playlist on shuffle then add songs to a queue it really mes...

  • Visitor
  • Plan Premium Country United Kingdom Device (note 9, aspire acer laptop, ps4 pro) Operating System (Android pie, Windows 10, Playstation)   My Question or Issue okay so i have noti...
  • Peter
  • Spotify Legend
  • 1133 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    Fix
    Issues
    shuffle
  • 1133 Views
  • 1 replies
  • 1 likes

[URGENT] playlist time malfunction

recently my spotify playlist time things (where it tells you how long a playlist is) is malfunctioning! this is only for my own playlists as others seem to be looking fine. for example: one of my playlists would say that 78 songs take about 4 hours w...

  • Visitor
  • recently my spotify playlist time things (where it tells you how long a playlist is) is malfunctioning! this is only for my own playlists as others seem to be looking fine.    for example...
  • 1087 Views
  • 0 replies
  • 0 likes
  • Desktop
    duration
    Fix
    Help
    nowork
    problem
    songs
    time
    viewing
  • 1087 Views
  • 0 replies
  • 0 likes