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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Free

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 37781 Views
  • 75 replies
  • 25 likes
  • 37781 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 65912 Views
  • 265 replies
  • 21 likes
  • 65912 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4635 Views
  • 1 replies
  • 6 likes
  • 4635 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144575 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144575 Views
  • 0 replies
  • 26 likes

Superuser Contribution my friend activity list doesn't appear

i use spotify free at my pc and there seems to be a problem with my friend activity list since there's nothing there, it's just black. i've tried everything, but nothing is working. any help?

Screenshot 2024-06-10 152905.png
  • Regular
  •   i use spotify free at my pc and there seems to be a problem with my friend activity list since there's nothing there, it's just black. i've tried everything, but nothing is working. any help?
  • Susan_GP
  • Moderator
  • 302 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Other
  • 302 Views
  • 8 replies
  • 0 likes

Superuser Contribution Blurry Profile Picture (already tried older fixes)

PlanFreeOperating SystemWindows 11I am only experiencing this issue on the browser version of Spotify My Question or IssueEvery image I upload for my profile picture looks fine initially, but when I refresh the page it becomes blurry and low quality....

  • Visitor
  • Plan Free Operating System Windows 11 I am only experiencing this issue on the browser version of Spotify   My Question or Issue Every image I upload for my profile picture looks fine i...
  • Elena
  • Moderator
  • 661 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify got error i cant play any song and my username got change into bunch of number and letter

PlanFreeCountryVietnamDeviceHP Laptop 15s-du1xxxOperating SystemWindows 11 My Question or IssueMy spotify app got error i cant play any songs or do anything and my username got change into bunch of number and letter

  • Newbie
  •   Plan Free Country Vietnam Device HP Laptop 15s-du1xxx Operating System Windows 11   My Question or Issue My spotify app got error i cant play any songs or do anything and my u...
  • Yordan
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain ads stop playlist and won't continue

PlanFreeCountryCanadaDevicePCOperating SystemWindows 10 ProSpotify VersionSpotify for Windows1.1.70.610.g4585142b Real Canadian Superstore ad (in my case) halts all playlist progress. The ad never loads, and I just get a static image with no video or...

  • Casual Listener
  • Plan Free Country Canada Device PC Operating System Windows 10 Pro Spotify Version Spotify for Windows 1.1.70.610.g4585142b   Real Canadian Superstore ad (in my case) halts all p...
  • MafeG
  • Spotify Legend
  • 1405 Views
  • 9 replies
  • 1 likes
  • Free
    freeze
  • 1405 Views
  • 9 replies
  • 1 likes

Superuser Contribution I can't solve "Error code: accesspoint:19"

PlanFreeCountrySouth KoreaDeviceLaptopOperating SystemWindows 10 My Question or IssueI think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone. I have tried reinstalling spo...

  • Visitor
  • Plan Free Country South Korea Device Laptop Operating System Windows 10   My Question or Issue I think my recent change in country settings caused this error. I can't log into my d...
  • Alex
  • Spotify Legend
  • 4453 Views
  • 5 replies
  • 16 likes
  • Account
    Free
    Login
  • 4453 Views
  • 5 replies
  • 16 likes

Solved!!Superuser Contribution Why is everything on my account not working

PlanFreeDevice: pc desktopOperating system Windows 10 My Question or IssueEverything just doesnt work. I can't search up anything I can't play anything. All official spotify created playlist are just empty.can someone plz help me. I already tried rei...

  • Casual Listener
  •   Plan Free Device: pc desktop Operating system Windows 10   My Question or Issue Everything just doesnt work. I can't search up anything I can't play anything. All official s...
  • Ver
  • Spotify Legend
  • 732 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 732 Views
  • 5 replies
  • 0 likes

Superuser Contribution downloaded the app but it's just the same as web player

downloaded pc version but it looks like browser version and doesn’t have all functions (edit playlist covers, find friends etc)

2020-05-18_22-00-00.png 2020-05-18_22-00-56.png
  • Casual Listener
  • downloaded pc version but it looks like browser version and doesn’t have all functions (edit playlist covers, find friends etc)  
  • Ivan
  • Spotify Legend
  • 678 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 678 Views
  • 3 replies
  • 0 likes

All my self created playlists are missing!

I use the free version of Spotify and just noticed that all the Playlists I've created for myself over the years are missing! We're talking 30 or more. Some of the other music I've saved seems to be gone as well.I tried Googling the problem and also ...

  • Casual Listener
  • I use the free version of Spotify and just noticed that all the Playlists I've created for myself over the years are missing! We're talking 30 or more.  Some of the other music I've saved s...
  • OneByBoo
  • Roadie
  • 822 Views
  • 3 replies
  • 0 likes
  • Free
    Playlists
  • 822 Views
  • 3 replies
  • 0 likes

Free freezes before ad plays

The Win10 app will run well for hours... and then freeze, with message "The selected song will be played after the ads" At that point nothing I've tried will fix, other than shutting app, restarting. (At least the rest of my work is unaffected)... bu...

  • Casual Listener
  • The Win10 app will run well for hours... and then freeze, with message "The selected song will be played after the ads"   At that point nothing I've tried will fix, other than shutting app, r...
  • Loxer
  • Community Legend
  • 528 Views
  • 1 replies
  • 1 likes
  • Free
    freezes
    Win10
  • 528 Views
  • 1 replies
  • 1 likes

Mixtapes and heart are gone

PlanFrom free to premiumCountryGermanyDeviceNexus 5x and DesktopOperating SystemAndroid Oreo and Windows 10My Question or IssueHey there!I joined spotify as a free user and tested it out a bit and really liked it! I had some mixtapes ready after addi...

  • Casual Listener
  • Plan From free to premium Country Germany Device Nexus 5x and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Hey there! I joined spotify as a free user and t...
  • Loxer
  • Community Legend
  • 1030 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1030 Views
  • 3 replies
  • 0 likes

Ads freeze on PC application Windows 10

For a couple days now I've been experiencing an issue where nearly every time an ad plays, the application freezes and won't continue the ad or the music on its own. Pushing pause, then play, causes it to play the ad and continue the music.

  • Casual Listener
  • For a couple days now I've been experiencing an issue where nearly every time an ad plays, the application freezes and won't continue the ad or the music on its own. Pushing pause, then play, c...
  • Luke
  • Spotify Star
  • 929 Views
  • 1 replies
  • 0 likes
  • Free
  • 929 Views
  • 1 replies
  • 0 likes

Spotify en windows 10 no funciona

Cada que intento abrir Spotify desde mi computadora se congela la pantalla y no funciona hasta que tengo que reiniciarla¿a alguien mas le pasa? y de ser así ¿como lo solucionaron?

  • Casual Listener
  • Cada que intento abrir Spotify desde mi computadora se congela la pantalla y no funciona hasta que tengo que reiniciarla ¿a alguien mas le pasa? y de ser así ¿como lo solucionaron?
  • dalids
  • Casual Listener
  • 31151 Views
  • 5 replies
  • 6 likes
  • Free
  • 31151 Views
  • 5 replies
  • 6 likes