Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
I have been using the paid version for many years and for a couple of years I have been having several problems with the beloved application, I have made many possible solutions within my reach and sometimes I have preferred to give up, but now I am ...
Casual Listener
I have been using the paid version for many years and for a couple of years I have been having several problems with the beloved application, I have made many possible solutions within my reach and s...
TonnyCks
Casual Listener
850 Views
4 replies
0 likes
PlanFamily PremiumCountryCanadaDeviceRazer BladeOperating SystemWindows 10 My Question or IssueMy Recently Played on my home page on the desktop app won't update. It only occurs on the desktop app on both the spotify download and the Microsoft Store ...
Visitor
Plan Family Premium Country Canada Device Razer Blade Operating System Windows 10 My Question or Issue My Recently Played on my home page on the desktop app won't update. I...
Skatehead
Visitor
865 Views
1 replies
0 likes
Plan - payingCountry - CanadaPlatform Device - every single one. For some some strange reason, just because I live in Canada my recommended Home shows French playlists - how do we get rid this? Or better question - how do we get rid of stuff I never ...
Music Fan
Plan - paying Country - Canada Platform Device - every single one. For some some strange reason, just because I live in Canada my recommended Home shows French playlists - how do we get r...
627 Views
0 replies
0 likes
How do I close, hide or delete the sugestions at my home in Spotify?I really don't want to see anything about my country.Spotify is my refuge to listen whatever I want, when I want.I hate that stupid sugestions so much and I do not want to see it at ...
Visitor
How do I close, hide or delete the sugestions at my home in Spotify? I really don't want to see anything about my country. Spotify is my refuge to listen whatever I want, when I want. I hate t...
OneByBoo
Roadie
550 Views
1 replies
0 likes
PlanPremiumCountry USADeviceLenovo Ideapad 320Operating SystemWindows 10 Home My Question or Issue I am playing spotify but after I pause a song, it may decide to mute itself, but when I try to unmute it in volume mixer, it doesn't unmute, I restart ...
Roadie
Plan Premium Country USA Device Lenovo Ideapad 320 Operating System Windows 10 Home My Question or Issue I am playing spotify but after I pause a song, it may decide to m...
4285 Views
0 replies
4 likes
My google home mini used to work great and when I asked for a song it would play the right one. All of a sudden now when I ask to play a song i.e."Hey Google, Play thunderstruck by ACDC" it will responed "Ok, playing thunderstruck by ACDC" But then i...
Newbie
My google home mini used to work great and when I asked for a song it would play the right one. All of a sudden now when I ask to play a song i.e."Hey Google, Play thunderstruck by ACDC" i...
Guilherme1984
Casual Listener
2516 Views
5 replies
4 likes
