Announcements

Topics with Label: Issues

Labels

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134316 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134316 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50944 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50944 Views
  • 0 replies
  • 32 likes

Superuser Contribution Desktop local files not showing up on mobile playlists

I add songs from PC local files to a playlist that's downloaded on both platforms but it doesn't show up on mobile, I was told to go to settings > local files and turn on sync to desktop but there is no such option there.

  • Music Fan
  • I add songs from PC local files to a playlist that's downloaded on both platforms but it doesn't show up on mobile, I was told to go to settings > local files and turn on sync to desktop but there...
  • Jeremy
  • Moderator
  • 123 Views
  • 2 replies
  • 1 likes
  • Issues
  • 123 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't read anysong

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or IssueHi, since 1 month (already god damn) i can't use Desktop version for playing my music, i need to use the browser app or my phone to listen to music, otherwise it's doesn't work.I...

  • Regular
  •   Plan Premium Country France   Operating System Windows 10   My Question or Issue Hi, since 1 month (already god damn) i can't use Desktop version for playing my music, i ne...
  • Algost
  • Regular
  • 883 Views
  • 9 replies
  • 0 likes
  • can't read song
    Issues
    spotify desktop
  • 883 Views
  • 9 replies
  • 0 likes

Superuser Contribution Cannot add songs to a Collab playlist

PlanFreeCountryCA, USADeviceDesktop PCOperating SystemWindows 10 Can't seem to add songs to a collaborative playlist that my friend made. In fact, I don't even see an option to make a collaborative playlist of my own anymore. Whenever I try to add a ...

  • Casual Listener
  • Plan Free Country CA, USA Device Desktop PC Operating System Windows 10   Can't seem to add songs to a collaborative playlist that my friend made. In fact, I don't even see an option to...
  • MrDeestor
  • Casual Listener
  • 659 Views
  • 2 replies
  • 1 likes
  • collaborative
    Issues
    Playlist
  • 659 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Desktop] Shuffle/repeat setting reset after update

Plan Premium Country Singapore Device Desktop Operating System Windows 10, version 1909 Spotify version 1.1.23.541.g47ebe46c My Question or Issue Whenever I update Spotify desktop application, the updated Spotify desktop will reset my account Shuffle...

  • Regular
  • Plan Premium Country Singapore   Device Desktop Operating System Windows 10, version 1909 Spotify version 1.1.23.541.g47ebe46c   My Question or Issue Whenever I up...
  • Xenia
  • Moderator
  • 587 Views
  • 2 replies
  • 0 likes
  • Desktop Windows
    Issues
  • 587 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I can't update my profile picture

PlanPremiumCountryColombiaDevicePCOperating SystemWindows 7 My Question or IssueI'm experiencing some issues when uploading or updating my profile picture.When I upload my profile picture everything "works" fine, but when I change sections (so to spe...

  • Casual Listener
  • Plan Premium Country Colombia Device PC Operating System Windows 7   My Question or Issue I'm experiencing some issues when uploading or updating my profile picture. When I upload m...
  • Mario
  • Spotify Legend
  • 710 Views
  • 3 replies
  • 0 likes
  • Desktop
    Issues
    no facebook
    profile picture
    Windows
  • 710 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle Broke Queue

PlanPremiumCountryUnited KingdomDevice(note 9, aspire acer laptop, ps4 pro)Operating System(Android pie, Windows 10, Playstation) My Question or Issueokay so i have noticed that if you put a playlist on shuffle then add songs to a queue it really mes...

  • Visitor
  • Plan Premium Country United Kingdom Device (note 9, aspire acer laptop, ps4 pro) Operating System (Android  pie, Windows 10, Playstation)   My Question or Issue okay so i have no...
  • Peter
  • Spotify Legend
  • 759 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    Fix
    Issues
    shuffle
  • 759 Views
  • 1 replies
  • 1 likes

Spotify (UWP) crashes when inserting heaphones while playing song

PlanPremiumCountryUSADeviceCustom built PCOperating SystemWindows 10 1903Spotify 1.109.383.0My Question or IssueWhenever I am playing a song and plug in headphones to the headphone jack of my computer, Spotify crashes. Maybe it gets confused when an ...

  • Newbie
  • ...eadphone jack of my computer, Spotify crashes. Maybe it gets confused when an output device is added and tries to switch to it? No crashes when taking it out and no issues when music is paused.
  • 272 Views
  • 0 replies
  • 0 likes
  • crashes
    crashing
    Issues
  • 272 Views
  • 0 replies
  • 0 likes

Wrong Artist linked in a song (Joji/Shamana - Besidju)

Country The NetherlandsOperating SystemWindows 10 Issue:If you search for the song Besidju by Shamana and Joji and click on the featured artist(Joji) it links to the wrong artist. It links to the wrong Joji, the Joji it should be linked to is this on...

  • Casual Listener
  •   Country   The Netherlands Operating System Windows 10   Issue: If you search for the song Besidju by Shamana and Joji and click on the featured artist(Joji) it link...
  • 291 Views
  • 0 replies
  • 1 likes
  • Artist issues
    Issues
    link
    wrong artist
  • 291 Views
  • 0 replies
  • 1 likes

Issue with library only showing 30 most recently saved songs

I've been having an issue lately where my Spotify library (desktop) is only willing to show the 30 most recent songs I've added to it. I have the latest version and it keeps doing this. If I type a single letter into the search bar it will show resul...

  • Music Fan
  • I've been having an issue lately where my Spotify library (desktop) is only willing to show the 30 most recent songs I've added to it. I have the latest version and it keeps doing this. If I type a s...
  • 331 Views
  • 0 replies
  • 0 likes
  • bugs
    Issues
    solutions
    Troubleshooting
  • 331 Views
  • 0 replies
  • 0 likes

My desktop spotify won't play songs, local files or playlists

PlanPremiumCountry ChileDeviceAsus VivoBook S15 S1510UAOperating SystemWindows 10 My Question or Issue My Spotify won't let me play songs. Every time I try to play a single song, it will answer me with "Spotify can't play this right now. If you have ...

  • Newbie
  • Plan Premium Country  Chile Device Asus VivoBook S15 S1510UA Operating System Windows 10  My Question or Issue  My Spotify won't let me play songs. Every time I try to pl...
  • AvergaeAnybody
  • Casual Listener
  • 676 Views
  • 1 replies
  • 0 likes
  • Desktop
    Issues
    problems
    question
    Troubleshooting
    Windows
  • 676 Views
  • 1 replies
  • 0 likes

Solved!! Stations not working

PlanPremiumCountry Costa RicaDeviceComputerOperating SystemWindows 10 My Question or Issue I want to use Radio Stations but I cannot make it work. I used the app from the Website first, now I'm using the Window10 App but still not work. Tried with di...

  • Newbie
  • Plan Premium Country  Costa Rica Device Computer Operating System Windows 10   My Question or Issue  I want to use Radio Stations but I cannot make it work. I used the app fr...
  • Loxer
  • Spotify Star
  • 2007 Views
  • 1 replies
  • 0 likes
  • computer
    Issues
    Radio
    stations
    Troubleshooting
    windows10
  • 2007 Views
  • 1 replies
  • 0 likes

Env: prod