Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Lagging

Labels

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50550 Views
  • 77 replies
  • 27 likes
  • 50550 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76172 Views
  • 271 replies
  • 21 likes
  • 76172 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5349 Views
  • 1 replies
  • 6 likes
  • 5349 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145500 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145500 Views
  • 0 replies
  • 26 likes

Superuser Contribution can't shut the music and can't delete the program

My Question or IssueRight now, i can't use the sound on my computer because Spotify is lagging... In the past, I downloaded and deleted the spotify program on my computer several times because after a while using the program, it would stop working, i...

  • Newbie
  • My Question or Issue Right now, i can't use the sound on my computer because Spotify is lagging...   In the past, I downloaded and deleted the spotify program on my computer several times b...
  • MafeG
  • Spotify Legend
  • 805 Views
  • 1 replies
  • 0 likes
  • Bug Windows
    Lagging
    Music Doesn't Stop
    program
    Spotify app for desktop
    Spotify Doesn't Work
    Windows 10
  • 805 Views
  • 1 replies
  • 0 likes

Spotify is non-responsive. Plays music but won't pause or change volume.

PlanPremiumCountryGermanyDeviceDell Inspiron 5379Operating SystemWindows 10 My Question or IssueSpotify takes a minute or two to respond to 'pause' or 'change volume' actions. Similar or longer response time to loading playlists.

  • Newbie
  • Plan Premium Country Germany Device Dell Inspiron 5379 Operating System Windows 10   My Question or Issue Spotify takes a minute or two to respond to 'pause' or 'change volume' actions...
  • 470 Views
  • 0 replies
  • 0 likes
  • Lag
    Lagging
    laggy
    slow
  • 470 Views
  • 0 replies
  • 0 likes

Too much lagging and loading on PC and Google Home

I have Spotify Premium and enough speed to run HD videos on Netflix and other services without lagging. But lately Spotify keeps pausing the songs for about 5s every 20s or so, especially when playing on my Google Home Mini (it's so annoying I stop l...

  • Casual Listener
  • I have Spotify Premium and enough speed to run HD videos on Netflix and other services without lagging. But lately Spotify keeps pausing the songs for about 5s every 20s or so, especially when p...
  • user-removed
  • Not applicable
  • 790 Views
  • 1 replies
  • 0 likes
  • Google Home
    Lagging
  • 790 Views
  • 1 replies
  • 0 likes