Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremium FamilyOperating SystemWindows 11 My Question or IssueHi, I'm using Spotify on my PC and since yesterday It goes crazy I don't know if it's because of that or not but it happened after the Desktop app updated automatically. Since then serv...
Casual Listener
Plan Premium Family Operating System Windows 11 My Question or Issue Hi, I'm using Spotify on my PC and since yesterday It goes crazy I don't know if it's because of that or not but...
Animе
Casual Listener
1312 Views
7 replies
7 likes
PlanPremiumCountryUnited KingdomDeviceLenovo Laptop / iPhone 7 PlusOperating SystemWindows 10 / iOS 12.4 My Question or Issue I'm having serious issues scrobbling my music to Last.fm recently. It isn't scrobbling all the music I play which is really ...
Music Fan
Plan Premium Country United Kingdom Device Lenovo Laptop / iPhone 7 Plus Operating System Windows 10 / iOS 12.4 My Question or Issue I'm having serious issues scrobbl...
599 Views
0 replies
3 likes
Scrobbling to last.fm via Proxy/VPN is not working on my windows10 machine.If I switch off the proxy and establish a direct network connection (not via VPN) it does work, it even scrobbles the cached songs.Back to VPN/Proxy no scrobbles. As playback ...
Casual Listener
Scrobbling to last.fm via Proxy/VPN is not working on my windows10 machine. If I switch off the proxy and establish a direct network connection (not via VPN) it does work, it even scrobbles the cach...
MrBlubber
Casual Listener
2198 Views
3 replies
0 likes
I'm encountering an issue where Spotify will not scrobble to Last.fm. Currently, the only way to fix this is to reinstall Spotify, but I have to do so every day as it stops working when I restart my computer. I have been reinstalling Spotify every da...
Casual Listener
I'm encountering an issue where Spotify will not scrobble to Last.fm. Currently, the only way to fix this is to reinstall Spotify, but I have to do so every day as it stops working when I restart my ...
Mauro_maurisio
Casual Listener
6566 Views
6 replies
10 likes
My device is a laptop, with Windows 10 as the operating system. I've tried reinstalling the Spotify app multiple times and it doesn't fix the issue mentioned on the subject.
Visitor
My device is a laptop, with Windows 10 as the operating system. I've tried reinstalling the Spotify app multiple times and it doesn't fix the issue mentioned on the subject.
903 Views
0 replies
2 likes
A couple of hours ago, my Spotify account decided to randomly disconnect from my last.fm account and since that has happened, I can't connect it. I know you can't connect to last.fm from your Spotify account on any electronics anymore, whether it's P...
Casual Listener
A couple of hours ago, my Spotify account decided to randomly disconnect from my last.fm account and since that has happened, I can't connect it. I know you can't connect to last.fm from your...
juntaoyu
Casual Listener
1443 Views
2 replies
0 likes
Hello, My local songs are not scrobbled to Last.fm while the online ones are. I'm using the new Last.fm scrobbling technique, where you give permission on the Last.fm website. A recent Spotify patch is supposed to have fixed this. Unfortunately, that...
Casual Listener
Hello, My local songs are not scrobbled to Last.fm while the online ones are. I'm using the new Last.fm scrobbling technique, where you give permission on the Last.fm website. A rec...
790 Views
0 replies
0 likes
