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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134316 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134316 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50944 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50944 Views
  • 0 replies
  • 32 likes

Superuser Contribution Local files don't appear.

Ok. So I have checked the show local files switch. I have added the source. I have even tried making a new playlist. However, none of my local files show up. Do I have to import them somehow? I have searched for help on Spotify and it just redirects ...

  • Casual Listener
  • Ok. So I have checked the show local files switch. I have added the source. I have even tried making a new playlist. However, none of my local files show up. Do I have to import them somehow? I h...
  • Ivan
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • appear
    files
    local
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot view all Local Files in A-Z sort.

PlanPremiumCountryUnited StatesDeviceDesktop - AMD Ryzen Threadripper 2970WX with 64.0 GBOperating SystemWindows 10 Pro for Workstations build 19042.685My Question or Issue__ This issue appears to be a bug in how many files the Local Files view can d...

  • Music Fan
  • ...ssue __   This issue appears to be a bug in how many files the Local Files view can display at once. This is not an issue adding or playing local files.   I have ~25K local files appearing in S...
  • jasonvelocity
  • Music Fan
  • 408 Views
  • 8 replies
  • 0 likes
  • bug
    bugreport
    local
    LocalFiles
  • 408 Views
  • 8 replies
  • 0 likes

Songs from Local Files disappearing every time you turn on the device (Win 10)

A few days ago, most of my synced local songs on my laptop suddenly turned gray (unavailable). On the other hand, the ones that are on my phone works perfectly normal just like downloaded songs. A simple solution I found, is to replace the files with...

FUNNYPOTATO64_0-1605790447213.png FUNNYPOTATO64_1-1605791167424.png
  • Visitor
  • A few days ago, most of my synced local songs on my laptop suddenly turned gray (unavailable). On the other hand, the ones that are on my phone works perfectly normal just like downloaded songs. A s...
  • dnursatrio
  • Newbie
  • 219 Views
  • 1 replies
  • 0 likes
  • Download
    local
    sync
  • 219 Views
  • 1 replies
  • 0 likes

Will Only Play Local Files - "Spotify can't play this right now. If you have the file on your com..

PlanPremiumCountryUnited States DeviceDesktop AppOperating SystemWindows My Question or Issue Spotify Desktop App suddenly will not stream.Error message: "Spotify can't play this right now. If you have the file on your computer you can import it" I t...

  • Casual Listener
  • ...essage: "Spotify can't play this right now. If you have the file on your computer you can import it"   I tried a LOT of other solutions yesterday- redownloading the app, deleting all local files, h...
  • Huaerrgh
  • Visitor
  • 754 Views
  • 1 replies
  • 2 likes
  • Error
    import
    local
    stream
  • 754 Views
  • 1 replies
  • 2 likes

Add local music instead of starting over with search

I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search for every track or artist to create playlists. If I a...

  • Regular
  • I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search f...
  • OneByBoo
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • local
    Local files for Spotify Mobile
  • 259 Views
  • 1 replies
  • 0 likes

Cannot Delete Local files

PlanPremiumCountry DevicePC LaptopOperating Systemwindows 10 My Question or IssueI am trying to delete the local files on my Spotify, I have tried everything. Ive tried going to "%appdata%\Spotify\Users\" and deleting "local-files.bnk". I have tried ...

  • Visitor
  •   Plan Premium Country   Device PC Laptop Operating System windows 10   My Question or Issue I am trying to delete the local files on my Spotify, I have tried everything. I...
  • Sebasty
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • delete
    files
    local
    local files
    remove
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see MP3s in added sources

On the desktop app I am trying to add some local music by adding a source that points to the directory where the music is located. Basically, following the instructions. Unfortunately, none of the MP3 songs in that directory are showing up under "Loc...

  • Casual Listener
  • On the desktop app I am trying to add some local music by adding a source that points to the directory where the music is located. Basically, following the instructions. Unfortunately, none of the M...
  • Peter
  • Spotify Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • add source
    local
    mp3
  • 551 Views
  • 3 replies
  • 0 likes

Spotify can't add more than 1128 songs to Local Files

PlanPremiumCountry SwedenDevicePCOperating SystemWindows 10 Professional 64-bit My Question or Issue My issue is that Spotify for PC can not add more than 1128 songs to Local Files. It simply stops adding the songs from the files source whenever it r...

  • Casual Listener
  • ...ongs to Local Files. It simply stops adding the songs from the files source whenever it reaches exactly 1128 songs (53 hours and 26 minutes of playback time). I have tried re-installing Spotify e...
  • HenrikoMagnific
  • Casual Listener
  • 313 Views
  • 1 replies
  • 0 likes
  • 1128
    add
    files
    limit
    local
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution "If you have the file on your computer you can import it". How?

So, I have a DRM free song I downloaded after purchase from Amazon.It's a 93Mb megamix.If I browse local files, there is it. When I try and play it, it says"This track is unavailable, if you have the file on your computer you can import it" I've turn...

  • Regular
  • So, I have a DRM free song I downloaded after purchase from Amazon. It's a 93Mb megamix. If I browse local files, there is it. When I try and play it, it says "This track is unavailable, if you h...
  • Alfredo
  • Roadie
  • 506 Views
  • 1 replies
  • 0 likes
  • local
  • 506 Views
  • 1 replies
  • 0 likes

Env: prod