Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Plan Premium Country UK Device Computer (windows) Operating System Windows 11 Pro My Question or Issue I am getting massive banner ads on my homepage disguised as "announcements" as a premium user, even though I have "announcements" disabled in my ap...
Plan Premium Country UK Device Computer (windows) Operating System Windows 11 Pro My Question or Issue I am getting massive banner ads on my homepage disguised as ...
Moderator
850 Views
1 replies
0 likes
PlanPremiumCountryFranceDevicePCOperating Systemwindow 11 My Question or IssueWhen i am using the app on my computer i can't change the audio volume i can't lower it or raise it in any way. I have already try to reinstall the app but it doesn't work....
Plan Premium Country France Device PC Operating System window 11 My Question or Issue When i am using the app on my computer i can't change the audio volume i can't lower it ...
Newbie
1776 Views
4 replies
0 likes
PlanPremiumCountryEcuadorDeviceiPhone 7+ and Hp PavilionOperating System(iOS 17.7.1 and Windows 10 My Question or IssueHi, I can't play any Taylor Swift's songs. They are there but I can't play them. When I touch them nothing happens. I tried creatin...
Plan Premium Country Ecuador Device iPhone 7+ and Hp Pavilion Operating System (iOS 17.7.1 and Windows 10 My Question or Issue Hi, I can't play any Taylor Swift's songs. They are the...
Visitor
5428 Views
14 replies
1 likes
PlanPremiumCountryUSAOperating System Windows 10 My Question or IssueSpotify keeps playing the wrong playlist when I try to play music. When I click on a playlist I want to listen to it will play the first song correctly but then switch over to an en...
Plan Premium Country USA Operating System Windows 10 My Question or Issue Spotify keeps playing the wrong playlist when I try to play music. When I click on a playlist I want t...
Visitor
2425 Views
2 replies
1 likes
PlanFreeCountryFranceDeviceHP Laptop Operating SystemWindows 10 21h2 OS:19044.1466 My Question or IssueWhy the ad is displayed to the middle in the app desktop and Who block the app by the preventing the ad close. When there are the feature for preve...
Plan Free Country France Device HP Laptop Operating System Windows 10 21h2 OS:19044.1466 My Question or Issue Why the ad is displayed to the middle in the app desktop and Who b...
Spotify Legend
1095 Views
3 replies
0 likes
PlanPremium (active, next payment 15.09.2021)CountryRussiaDeviceiPhone, PCOperating SystemiOS 14.3, Windows 10 My Question or IssueA lot of tracks in search results and even in my playlists created for example 2 weeks ago that are greyed. But these t...
...xample, this never happens on Youtube Music. Windows screenshot iPhone screenshot for the same playlist
Spotify Legend
804 Views
3 replies
0 likes
Everything in this horrendous new update is a total and absolute trash, but the most crazy thing is that I've been looking for the new music for me notifications and I can't find it anywhere. I have a paid account and I'm only spammed with trash ever...
Everything in this horrendous new update is a total and absolute trash, but the most crazy thing is that I've been looking for the new music for me notifications and I can't find it anywhere. I h...
Spotify Legend
1085 Views
4 replies
0 likes
Plan: PrimePays: FranceAppareil: pc Windows 10Système d’exploitation: Windows 10 64 bits Bonjour, j’ai souscrit un abonnement spotify mais je n’y arrive pas à lire les musiques (n’importe quels musique) et radios , quand je clique sur lecture rien ne...
Plan: Prime Pays: France Appareil: pc Windows 10 Système d’exploitation: Windows 10 64 bits Bonjour, j’ai souscrit un abonnement spotify mais je n’y arrive pas à lire les musiques (n’impo...
Not applicable
1074 Views
6 replies
0 likes
Plan: Family Premium Country: The Netherlands Device:The Problem is with my PC, but when i use the app on my phone it works correctly. Operating System:Windows 10 My Question or Issue:I can't play any music from all sorts of playlists, podcasts etc, ...
...bsp; My Question or Issue: I can't play any music from all sorts of playlists, podcasts etc, this is only on my Pc. Neither my web Browser or application of spotify don't work. I attempted to remove a...
Moderator
808 Views
3 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue I feel dumb for not being able to figure this out, but how do you sort the "Liked Songs" by Artist, then by Album? I can't get it to do anything but sort by Artist, then tit...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I feel dumb for not being able to figure this out, but how do you sort the "Liked Songs" b...
Casual Listener
1082 Views
1 replies
0 likes
PlanFreemium (1 month trial)CountrySpainDeviceXiaomi Redmi Note 7 // (PC)Operating System9 PKQ1 (Android) My Question or IssueHi.I'd like to know why Spotify sometimes keeps changing between songs, and not only that, it creates playlists as if was i ...
...ersuade people from posting using annoyances? So nice, when the free trial ends i'll look for another music plataform, even if it's youtube, i preffer a more expensive internet bill than paying 10€/m...
Composer
1809 Views
5 replies
0 likes
I'm a premium user, and each time I try to play a song on my desktop, the song will play for 6 or 7 seconds before it pauses and I recieve a "cant play this song right now" message in the app. I try to play on the web player from the same computer bu...
...ry to play on the web player from the same computer but no music palys. I've uninstalled and reinstalled the app many times while deleting all AppData files. I don't get this issue on my laptop or p...
884 Views
0 replies
0 likes
All playlists are empty. Not only my but also big playlists from Spotify like RapCaviar. It tells me to look for some recently released songs (albums have songs, but I can´t play them for some reason). I tried reinstaling the app mulitiple times (Onl...
All playlists are empty. Not only my but also big playlists from Spotify like RapCaviar. It tells me to look for some recently released songs (albums have songs, but I can´t play them for some reason...
Community Legend
1164 Views
1 replies
0 likes
Spotify recently started being broken PlanFreeCountryNetherlands Devicedesktop (2015 build) and aspire 5741Operating SystemWindows 10 pro (desktop) and home (laptop) My Question or IssueIn the spotify app when I click on play it doesn't play, but you...
Spotify recently started being broken Plan Free Country Netherlands Device desktop (2015 build) and aspire 5741 Operating System Windows 10 pro (desktop) and home (lapto...
Casual Listener
1245 Views
4 replies
0 likes
Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...
...y saved/ticked selection of music via albums as I find it's the most convenient way to go through the music. Now I find that if I haven't saved / ticked the whole album it doesn't show up anymore, a...
548 Views
0 replies
0 likes
Hello guys,Recently I released my song called "Unbreak" by Tâylör. I've been getting emails that am added to 4 playlists already but the issue is, even after being verified and stuff I log in to Spotify for artists and the playlists segment is empty.
Hello guys, Recently I released my song called "Unbreak" by Tâylör. I've been getting emails that am added to 4 playlists already but the issue is, even after being verified and stuff I log in to Sp...
Roadie
535 Views
1 replies
0 likes
Crossfade on Mobile Devices can be set by 1 to 12 secondsCrossfade on Desktop App can also be set by 1 to 12 seconds, but runs with miliseconds also. So the crossfade can be anything between 1,0 to 1,999 if it´s set on 1 second, depending on where on...
...eason from my point of view to offer crossfade with 3 decimals and to not have the same setting between devices. I often use music for workouts (the energy for the single intervals are important) but w...
793 Views
0 replies
3 likes
PlanFreeCountryBulgariaDevicePCOperating SystemWindows 7 My Question or Issue Hey everyone,For the last few months my friends feed has not been working. I thought it was a bug and with a few updates it will be back, but it stayed the same.Any help wi...
Plan Free Country Bulgaria Device PC Operating System Windows 7 My Question or Issue Hey everyone, For the last few months my friends feed has not been working. I thought it w...
Community Legend
612 Views
1 replies
0 likes
Look, i'm mexican, and most of the time we text "a huevo" but this is annoying me cus everytime i type "hue" (maybe too fast on windows 10) spotify ALWAYS rewind my darn current song, please somebody tell me how to skip this thing cus is making me cr...
Look, i'm mexican, and most of the time we text "a huevo" but this is annoying me cus everytime i type "hue" (maybe too fast on windows 10) spotify ALWAYS rewind my darn current song, please somebody...
Casual Listener
866 Views
4 replies
0 likes
Hi guys, as the title suggested, In Sorte Diaboli is missing from my Spotify, is this some sort of location or licensing issue? Every other album is available.
Hi guys, as the title suggested, In Sorte Diaboli is missing from my Spotify, is this some sort of location or licensing issue? Every other album is available.
Regular
2272 Views
5 replies
0 likes
