Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: network

Labels

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 92632 Views
  • 81 replies
  • 27 likes
  • 92632 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 103256 Views
  • 291 replies
  • 22 likes
  • 103256 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7506 Views
  • 1 replies
  • 6 likes
  • 7506 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147994 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147994 Views
  • 0 replies
  • 26 likes

Superuser Contribution constant skipping

PlanpremiumCountryusaDevicewindows 11 desktop pc, iphone 12Operating SystemWindows 11 My Question or IssueOn my desktop app, My spotify is stuck playing a playlist of mine and it skips through the whole playlist playing each song for less than a seco...

  • Newbie
  • Plan premium Country usa Device windows 11 desktop pc, iphone 12 Operating System Windows 11   My Question or Issue On my desktop app, My spotify is stuck playing a playlist of mine an...
  • dmack6464
  • Visitor
  • 1236 Views
  • 5 replies
  • 0 likes
  • app not responding
    network
    skip songs
    skipping
  • 1236 Views
  • 5 replies
  • 0 likes

Superuser Contribution All button delays. Seems like its server side problem

PlanFreeCountryKazakhstanDevice(Xiaomi Redmi Note 5)Operating System(Windows 10) My Question or IssueWhen I try to start any track on my list, I immediately get a 5-7 seconds delay. And it works for everything, all sliders and all buttons delayed.I h...

  • Visitor
  • Plan Free Country Kazakhstan Device (Xiaomi Redmi Note 5) Operating System (Windows 10)   My Question or Issue When I try to start any track on my list, I immediately get a 5-7 seconds...
  • Novy
  • Moderator
  • 392 Views
  • 1 replies
  • 0 likes
  • network
    network error
    Network Failure
    server
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows app doesn't respond to play/pause when controlling another device

Device is a surface book 2, running the latest microsoft store version of spotify. The app loads all my playlists when starting up, except for my liked songs. When playing songs on my phone or any google home speakers, the app recognises that it's pl...

  • Newbie
  • ...oogle home speakers, the app recognises that it's playing on a different device, but pressing play/pause or next has no effect on my music. The windows app works fine on my PC which is on the same network...
  • Ivan
  • Spotify Legend
  • 871 Views
  • 1 replies
  • 0 likes
  • liked songs
    network
    surface
    wifi
    Windows
    Windows 10
  • 871 Views
  • 1 replies
  • 0 likes