Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Plan: PremiumCountry UK DevicePCOperating SystemWindows 11 Spotify app not browser window. My Question or Issue When I choose a song to play it skips several songs then plays a random one, then I get 9 or 10 seconds of audio before it goes silent. if...
Casual Listener
Plan: Premium Country UK Device PC Operating System Windows 11 Spotify app not browser window. My Question or Issue When I choose a song to play it skips sever...
AlienSpooti
Regular
991 Views
5 replies
0 likes
With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i click play, nothing happens. Sometimes i can see the ...
Newbie
With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i cl...
Mario
Spotify Legend
455 Views
1 replies
0 likes
Recently since ive had headphones and my optical speakers plugged into my Desktop when trying to play music through the speakers it immediatly ends the song and says to listen to this song you can import it from your music library, although i cant se...
Newbie
Recently since ive had headphones and my optical speakers plugged into my Desktop when trying to play music through the speakers it immediatly ends the song and says to listen to this song you can im...
651 Views
0 replies
1 likes
