Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Offline download

Labels

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137070 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137070 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53290 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53290 Views
  • 0 replies
  • 33 likes

Premium on Desktop, but not Premium on Mobile

PlanPremium for FamilyCountryMalaysiaDeviceHuawei Honor 7 (PLK-L01)Operating System(Android 6.0) My Question or IssueHi im having an issue as stated above. It is weird as i only see Premium in settings on Desktop, but on mobile it acts like im not. I...

  • Casual Listener
  • Plan Premium for Family Country Malaysia Device Huawei Honor 7 (PLK-L01) Operating System (Android 6.0)   My Question or Issue Hi im having an issue as stated above. It is weird as i o...
  • Maxim
  • Spotify Star
  • 674 Views
  • 1 replies
  • 0 likes
  • Download
    Offline download
    Premium
  • 674 Views
  • 1 replies
  • 0 likes

local files not downloading between two pc's

Plan:PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue On my old pc, I had local files on there that I turned into playlists on spotify. I just go a new pc and wanted to dowload those playlists in spotify on the new pc. but whe...

  • Newbie
  • Plan: Premium Country USA Device PC Operating System Windows 10   My Question or Issue  On my old pc, I had local files on there that I turned into playlists on spotify. I just go...
  • Sebasty
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • local files not syncing
    Offline download
    PC
  • 303 Views
  • 1 replies
  • 0 likes