Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Offline download

Labels

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 45823 Views
  • 77 replies
  • 26 likes
  • 45823 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72532 Views
  • 268 replies
  • 21 likes
  • 72532 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5091 Views
  • 1 replies
  • 6 likes
  • 5091 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145145 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145145 Views
  • 0 replies
  • 26 likes

Premium on Desktop, but not Premium on Mobile

PlanPremium for FamilyCountryMalaysiaDeviceHuawei Honor 7 (PLK-L01)Operating System(Android 6.0) My Question or IssueHi im having an issue as stated above. It is weird as i only see Premium in settings on Desktop, but on mobile it acts like im not. I...

  • Casual Listener
  • Plan Premium for Family Country Malaysia Device Huawei Honor 7 (PLK-L01) Operating System (Android 6.0)   My Question or Issue Hi im having an issue as stated above. It is weird as i o...
  • Maxim
  • Spotify Star
  • 955 Views
  • 1 replies
  • 0 likes
  • Offline download
    Premium
  • 955 Views
  • 1 replies
  • 0 likes

local files not downloading between two pc's

Plan:PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue On my old pc, I had local files on there that I turned into playlists on spotify. I just go a new pc and wanted to dowload those playlists in spotify on the new pc. but whe...

  • Newbie
  • Plan: Premium Country USA Device PC Operating System Windows 10   My Question or Issue  On my old pc, I had local files on there that I turned into playlists on spotify. I just go...
  • Sebasty
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • local files not syncing
    Offline download
    PC
  • 487 Views
  • 1 replies
  • 0 likes