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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135126 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135126 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51696 Views
  • 0 replies
  • 32 likes
  • Windows
  • 51696 Views
  • 0 replies
  • 32 likes

[Web Player][Other] Eliminate delays in displaying lyrics in the Web Player

I post lyrics on Musixmatch so that they show up on Spotify.However, I've found there is a delay of about 500 milliseconds before the lines change color in the lyrics display in the Web Player and Windows version.I think there is some problem with th...

  • Newbie
  • I post lyrics on Musixmatch so that they show up on Spotify. However, I've found there is a delay of about 500 milliseconds before the lines change color in the lyrics display in the Web Player and ...
  • 35 Views
  • 0 replies
  • 0 likes
  • Other
    Web Player
  • 35 Views
  • 0 replies
  • 0 likes

Make an option to follow genres.

PlanPremiumOperating SystemWindows 10 My Question or IssueHello! Today I wanted to find some new songs, so I went to the 'Search' and then looked through all the genres. But then I thought, wouldn't it be a lot easier if I were to follow all my perso...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Hello!  Today I wanted to find some new songs, so I went to the 'Search' and then looked through all the genres. But t...
  • paigemusic23
  • Casual Listener
  • 236 Views
  • 2 replies
  • 1 likes
  • Desktop
    Other
  • 236 Views
  • 2 replies
  • 1 likes

[Desktop][Other] Fix the desktop app to hide the artists you chose to block

Fix the desktop app to hide the artists you chose to block.If you blocked an artist on your phone app then the artist should be block in the desktop app too. It's ridiculous i choose "Don't play this artist" and the artist still plays in my account o...

  • Casual Listener
  • Fix the desktop app to hide the artists you chose to block. If you blocked an artist on your phone app then the artist should be block in the desktop app too. It's ridiculous i choose "Don't play th...
  • miodragbob
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • Desktop
    Other
  • 174 Views
  • 2 replies
  • 0 likes

[Desktop][Other] Poor sound quality on WIndows 10

I am new to Spotify and giving it a try with the basic service. My Windows 10 workstation has a better than decent audio system as evidenced by its delivery of expected quality on U-Tube, Pandora, and other sources. I just tried a few different album...

  • Visitor
  • ...nd other sources. I just tried a few different albums on Spotify and all are of such low quality (uneven spectrum distribution suggesting extremely high compression and decompression, some distortion a...
  • _toad_
  • Casual Listener
  • 116 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 116 Views
  • 1 replies
  • 0 likes

[Desktop][Other] ads dont close and unable to browse when video is maxed in frame

same thing ads dont close when i press x on them while im watching JRE i hope it not a premium thing if so thats annoying af im not talking about skipping ads im talking about the pop up over the ad it wont let me browse other things/shows during thi...

  • Casual Listener
  • ...d it wont let me browse other things/shows during this time  
  • 83 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 83 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Other] Desktop app - Low volume on startup

When opening the desktop (Windows 10) Spotify application, the the volume is always turned almost all the way down - about 10-15% of max volume. Is this a bug with the application, or have I accidentally changed a setting in Windows? This does not oc...

  • Newbie
  • ...accidentally changed a setting in Windows? This does not occur with other programs.
  • Alex
  • Moderator
  • 377 Views
  • 2 replies
  • 2 likes
  • Other
  • 377 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution [Desktop][Other] Some controls not visible with high-contrast black theme on Windows 10

Hello, With the new look/view of the Spotify app for Windows desktop (the one from the Microsoft Store for Windows 10), I've noticed that some controls are not visible while using the Windows 10 high-contrast black theme. Those controls include, but ...

  • Casual Listener
  • Hello,   With the new look/view of the Spotify app for Windows desktop (the one from the Microsoft Store for Windows 10), I've noticed that some controls are not visible while using the Window...
  • miscellaneous_9
  • Newbie
  • 623 Views
  • 8 replies
  • 2 likes
  • Desktop
    Other
  • 623 Views
  • 8 replies
  • 2 likes

Superuser Contribution [Desktop] Changing the Music volume INGAME

Sometimes you need to hear staps of the enemy ingame... but dont like to altways pause your musik. The should be the possibility to change the SPOTIFY VOLUMEN with a Hotkey. But only the volumen of spotify.

  • Visitor
  • Sometimes you need to hear staps of the enemy ingame... but dont like to altways pause your musik.  The should be the possibility to change the SPOTIFY VOLUMEN with a Hotkey. But only the vo...
  • Novy
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 114 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Less advertising in balance with how many songs are played

This is a problem: more and more, spotify has been playing advertisement between the songs. This is how it's going in my account:Song playedAdvertisementSong playedAdvertisement.And so on and on. It's an abuse, in my perspective, since I use the plat...

  • Visitor
  • This is a problem: more and more, spotify has been playing advertisement between the songs. This is how it's going in my account: Song played Advertisement Song played Advertisement. And so on a...
  • 77 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 77 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Other] able to skip songs but not ads??

not sure if this is just me, but when an ad comes on, i'm usually able to skip it after 5 seconds or something like that, but now if i try to do that it comes up with "please try again after the ad"??? but i'm still able to skip songs...does anyone k...

  • Newbie
  • not sure if this is just me, but when an ad comes on, i'm usually able to skip it after 5 seconds or something like that, but now if i try to do that it comes up with "please try again after the ad"?...
  • Alex
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Bring back number of plays on ALL songs, not just what Spotify deems most popular.

I just hopped on desktop Spotify for the first time in years and was HEAVILY disappointed to learn that, not only did Spotify do away with the little popularity bars that used to let you know how popular a song was, but they also did away with listen...

  • Newbie
  • I just hopped on desktop Spotify for the first time in years and was HEAVILY disappointed to learn that, not only did Spotify do away with the little popularity bars that used to let you know how pop...
  • CarlosE
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop][Other] get rid of the Facebook **bleep** that appears on the u/i

need to find a way to get rid the Facebook **bleep**, friend activity, etc. that appears on the right hand side of the PC app U/I

  • Casual Listener
  • need to find a way to get rid the Facebook **bleep**, friend activity, etc. that appears on the right hand side of the PC app U/I
  • DomPajot
  • Casual Listener
  • 230 Views
  • 3 replies
  • 1 likes
  • Desktop
    Other
  • 230 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Desktop][Other] Offline Mode greyed out - Destop App (MS Windows)

I am currently running 1.1.66.580 (but this problem has consistently occurred over the last 6 months and I have just reached end of line with it). I launch Spotify and it will open, but to completely a black screen. No playback tools or any music con...

  • Newbie
  • I am currently running 1.1.66.580 (but this problem has consistently occurred over the last 6 months and I have just reached end of line with it).    I launch Spotify and it will open, bu...
  • Amayy
  • Rising Star 4
  • 289 Views
  • 3 replies
  • 1 likes
  • Desktop
    Other
  • 289 Views
  • 3 replies
  • 1 likes

[Desktop][Other] bug in desktop

I can't hear any playlist in my desktop app.Each time I choose one it plays the first song, and than moves to a different 80's playlist!on web and smartphone it's ok..

  • Visitor
  • I can't hear any playlist in my desktop app. Each time I choose one it plays the first song, and than moves to a different 80's playlist! on web and smartphone it's ok..
  • Amayy
  • Rising Star 4
  • 192 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] spotify won't play anything at all

Every time I try to play something on Spotify, it says "This content is not available". Sometimes when I try to log in it says that my firewall might be blocking Spotify. I have checked the firewall. It is set to allow Spotify. I tried changing the p...

  • Newbie
  • Every time I try to play something on Spotify, it says "This content is not available". Sometimes when I try to log in it says that my firewall might be blocking Spotify. I have checked the firewall....
  • Eni
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 100 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Don't fall back to laptop audio when external active paired device is turned off.

Hello, At work, I have a bluetooth capable Yamaha receiver (R-S202). When I'm playing music through Spotify and I turn off the receiver, Spotify instantly falls back to laptop audio and continues where it left off. This is an undesirable experience 1...

  • Visitor
  • Hello,   At work, I have a bluetooth capable Yamaha receiver (R-S202). When I'm playing music through Spotify and I turn off the receiver, Spotify instantly falls back to laptop audio and cont...
  • 52 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 52 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Bring back keyboard shortcuts for track scrubbing

You used to be able to scrub the track through the arrows left/right and jump a few second back or forward. Why was this removed? You cannot even use the Home key to jump to the start of the track (although the media keys can do this, not all keyboar...

  • Casual Listener
  • You used to be able to scrub the track through the arrows left/right and jump a few second back or forward. Why was this removed? You cannot even use the Home key to jump to the start of the track (a...
  • Xenia
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Lyrics desktop presentation

The lyrics on the mobile is great, can we replicate the behavior on the desktop?The things that bother me in the desktop are:- Unsynced songs lyrics;- The horizontal position of the line changing; ## Unsynced songs lyrics; In the first "problem" we c...

  • Casual Listener
  • The lyrics on the mobile is great, can we replicate the behavior on the desktop? The things that bother me in the desktop are: - Unsynced songs lyrics; - The horizontal position of the line ch...
  • Novy
  • Moderator
  • 352 Views
  • 3 replies
  • 2 likes
  • Desktop
    Other
  • 352 Views
  • 3 replies
  • 2 likes

[Desktop][Other] Bug on fullscreen Windows 10 desktop app

Play/pause button works in reverse in fullscreen mode on Windows 10 desktop app.For more details just watch the video. It shows exactly what's going on (turning the fullscreen mode off and then back on didn't help).

  • Casual Listener
  • Play/pause button works in reverse in fullscreen mode on Windows 10 desktop app. For more details just watch the video. It shows exactly what's going on (turning the fullscreen mode off and then bac...
  • 1253 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 1253 Views
  • 0 replies
  • 0 likes