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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133774 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133774 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50534 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50534 Views
  • 0 replies
  • 32 likes

Solved!! Audio quality issues when streaming in web player or windows app when opening web pages

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueStreamed audio quality will become distorted/garbled whenever I am opening a new web page in Google Chrome or (blech) Edge.The issue persists when using the web player vs the...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Streamed audio quality will become distorted/garbled whenever I am opening a new web page in G...
  • Arlo_0
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • audio quality
    PC
  • 216 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desktop Spotify Queue weird doubling bug when selecting multiple tracks

PlanFree/PremiumCountryUS, SeattleDeviceMSI LaptopOperating SystemWindows 10 My Question or IssueEver since the most recent desktop UI update I have experienced an issue when trying to reorganize my queue: https://media3.giphy.com/media/EbE3Id3Jpnycv...

  • Regular
  • Plan Free/Premium Country US, Seattle Device MSI Laptop Operating System Windows 10   My Question or Issue Ever since the most recent desktop UI update I have experienced an issue when...
  • Jeremy
  • Moderator
  • 278 Views
  • 3 replies
  • 1 likes
  • msi
    PC
    Win10
    Windows
    Windows 10
  • 278 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Cannot login to Spotify on PC

PlanFreeCountryUSADeviceLaptop 2016Operating SystemWindows 10 My Question or IssueCannot login to Spotify on PC app or browser.It says "Something went wrong, try reloading page"I tried reloading page, restarting PC, reinstalling Spotify, clearing cac...

  • Visitor
  • Plan Free Country USA Device Laptop 2016 Operating System Windows 10   My Question or Issue Cannot login to Spotify on PC app or browser. It says "Something went wrong, try r...
  • Ver
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • browser
    Error
    Login
    PC
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify taking up alot of space.

My Question or IssueI need some help. spotify is for some reason taking up 46 gbs on my ssd which to me seems like a lot? mercury files are taking up 27 gbs, data is taking up 9.1 gbs and then browser is taking up 8.8. Then there are other smaller fi...

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  • Newbie
  • ...ow to fix it?  Windows 10, SSD, latest spotify version on PC
  • Ivan
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • PC
    problem
    space
    Spotify
    SSD
    storage
    Windows 10
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reinstalls on Startup

I got Spotify premium and was stoked the first day I used it. But then I quickly learned that Spotify reinstalls everytime I restart my device, which I suppose means everytime I reopen Spotify. The reinstall doesn't even work properly, so then I have...

  • Visitor
  •   I got Spotify premium and was stoked the first day I used it. But then I quickly learned that Spotify reinstalls everytime I restart my device, which I suppose means everytime I reopen Spotif...
  • Alex
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • Desktop
    PC
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to Change Username on PC

PlanPremiumCountry Device(PC, Google Pixel 3a)Operating System(Windows 10, Android) My Question or IssueCan we start a vote or get some technical support so that users on PC don't have to have the random string of numbers and letters assigned to them...

  • Casual Listener
  • Plan Premium Country   Device (PC, Google Pixel 3a) Operating System (Windows 10, Android)   My Question or Issue Can we start a vote or get some technical support so that users o...
  • Mario
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • PC
    Technical Support
    username
  • 390 Views
  • 1 replies
  • 0 likes

Still no animations Windows PC?

PlanPremiumCountryUnunited States of Dramamerica.DevicePCOperating SystemWindows 10 Pro v.2004 My Question or IssueYa know, when you minimize or restore any other folder, windows app, program or window, it animates as it shrinks down towards the user...

  • Not applicable
  •   Plan Premium Country Ununited States of Dramamerica. Device PC Operating System Windows 10 Pro v.2004   My Question or Issue Ya know, when you minimize or restore any other f...
  • Billy-J
  • Spotify Star
  • 1189 Views
  • 1 replies
  • 3 likes
  • Animations
    minimize
    PC
    Windows
  • 1189 Views
  • 1 replies
  • 3 likes

Superuser Contribution I have a very peculiar issue with windows 7.

Yeah so here's the issue. It's really scuffed but everytime I turn my pc on it plays a song which is clearly from spotify even if spotify isn't opened. It occurs 5 minutes after startup and goes away after one song. My dad uses it so he thinks i **bl...

  • Visitor
  • Yeah so here's the issue. It's really scuffed but everytime I turn my pc on it plays a song which is clearly from spotify even if spotify isn't opened. It occurs 5 minutes after startup and goes a...
  • Elena
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • Computer UI
    PC
    Windows
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Mark Podcast Episodes as Played

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI have the Windows 10 client for Spotify and I listen to podcasts while working on the computer. I know in the past I was able to mark specific episodes as played o...

  • Casual Listener
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I have the Windows 10 client for Spotify and I listen to podcasts while working on the c...
  • Novy
  • Moderator
  • 2579 Views
  • 7 replies
  • 2 likes
  • episodes
    PC
    played
    Podcasts
    Unplayed
    Windows 10
  • 2579 Views
  • 7 replies
  • 2 likes

Moods & Genre Comedy genre replaced by Podcast Comedy section

PlanPremiumCountryPuerto RicoDeviceDesktopOperating SystemWindows 10 My Question or Issue I used to visit the Comedy section quite a bit but as of late go to Browse > Genres & Moods > Comedy and I get only podcasts. Then I go to Browse > Podcasts > C...

  • Visitor
  • Plan Premium Country Puerto Rico Device Desktop Operating System Windows 10   My Question or Issue   I used to visit the Comedy section quite a bit but as of late go to Browse &g...
  • 318 Views
  • 0 replies
  • 0 likes
  • Comedy
    PC
    Web Player
    Windows
  • 318 Views
  • 0 replies
  • 0 likes

Spotify connect through PC only works when initiated on phone

PlanPremiumDeviceEssential Phone / Windows PCOperating SystemWindows 10 My Question or IssueWhen trying to play music on my speaker through spotify connect on my PC. I cannot find any devices. But when i open spotify on my phone and click devices, i ...

  • Visitor
  • Plan Premium Device Essential Phone / Windows PC Operating System Windows 10   My Question or Issue When trying to play music on my speaker through spotify connect on my PC. I cannot f...
  • 203 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
    essential
    PC
    Premium
  • 203 Views
  • 0 replies
  • 0 likes

Solved!! PC wont play spotify

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueSpotify refuses to play anything when i use my PC, whether it is the app or the web player, it will keep skipping through a playlist showing a blue error message saying...

  • Casual Listener
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Spotify refuses to play anything when i use my PC, whether it is the app or the web p...
  • DangerousDanish
  • Casual Listener
  • 414 Views
  • 1 replies
  • 0 likes
  • no music
    no playback
    PC
  • 414 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Skipping through tracks on Desktop App

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify desktop app *has* been working fine up until maybe a week ago. It now constantly skips through tracks without playing them.All other audio works on the PC - includ...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue The Spotify desktop app *has* been working fine up until maybe a week ago. It now constantly s...
  • eltwinne89
  • Regular
  • 598 Views
  • 10 replies
  • 0 likes
  • Desktop
    PC
    skip
    skipping track
    track
  • 598 Views
  • 10 replies
  • 0 likes

Delete Playlist only works from one place

PlanPremium FamiliarCountrySpainDeviceDesktopOperating SystemWindows 10 My Question or IssueI have noticed this issue for a long time. When I try to delete one of my playlist I only can done it from playlist menu. It doesn't work from the options of ...

  • Songwriter
  • Plan Premium Familiar Country Spain Device Desktop Operating System Windows 10   My Question or Issue I have noticed this issue for a long time. When I try to delete one of my playlist...
  • 193 Views
  • 0 replies
  • 0 likes
  • Delete Playlist
    PC
    remove playlist
    Windows 10
  • 193 Views
  • 0 replies
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Superuser Contribution Skipping songs rapidly with no playback. Windows PC

PlanPremiumCountryUSADevicePC Operating SystemWindows 10 My Question or IssueUpon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback. I have removed and reinstalled the program but same issue continues. Plays just ...

  • Visitor
  • Plan Premium Country USA Device PC  Operating System Windows 10   My Question or Issue Upon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback....
  • Elena
  • Moderator
  • 399 Views
  • 1 replies
  • 1 likes
  • PC
    playback
    skipping
    startup
    volume
    Windows
  • 399 Views
  • 1 replies
  • 1 likes

How do I stop Spotify from accessing my Local Files?

PlanFree CountryUnited Kingdom DeviceLenovo Yoga 2 Operating SystemWindows 10 My question:Hi there, I recently installed Spotify on my Windows desktop PC. I noticed that as part of installation Spotify searched my PC and found my local music files. I...

Annotation 2020-03-25 120137.jpg
  • Newbie
  • ...esktop PC. I noticed that as part of installation Spotify searched my PC and found my local music files. I did not ask it to do this. Is the any way to remove/reset the record Spotify has of my l...
  • 488 Views
  • 0 replies
  • 1 likes
  • Desktop
    local files
    PC
    Privacy
    Windows 10
  • 488 Views
  • 0 replies
  • 1 likes

Superuser Contribution Song skipping and no playlist control.

PlanPremiumCountryAustaliaDevicePCOperating SystemWindows 10 My Question or IssueHi, somewhat recently I have been experiencing an issue with the desktop app, where I have no control over my playlist.By this I mean that the only playlist that I can p...

  • Casual Listener
  • Plan Premium Country Austalia Device PC Operating System Windows 10   My Question or Issue Hi, somewhat recently I have been experiencing an issue with the desktop app, where I have n...
  • kb583a-86_3h8
  • Casual Listener
  • 809 Views
  • 2 replies
  • 1 likes
  • music controls
    PC
    Song skipping
    Windows 10
  • 809 Views
  • 2 replies
  • 1 likes

On Saved Files appears songs that I don't have on PC

PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueOn Saved Files tab appears songs that I don't have on my PC

  • Regular
  • Plan Free/Premium Country US Device PC Operating System Windows 10   My Question or Issue On Saved Files tab appears songs that I don't have on my PC
  • 153 Views
  • 0 replies
  • 0 likes
  • PC
    saved files
  • 153 Views
  • 0 replies
  • 0 likes

Spotify won't start

Hello! I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. Please help!Sachin Khanna

  • Visitor
  • Hello!   I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. &nb...
  • OneByBoo
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • PC
  • 241 Views
  • 1 replies
  • 0 likes

Desktop app not working correctly

PlanFamily PremiumCountryCanadaDevicePCOperating SystemWindows 7 Pro My Question or IssueSince the start of the week, everytime I go on the app to play music from a playlist or something that I searched, the player get really laggy. I click "Pause", ...

  • Casual Listener
  • Plan Family Premium Country Canada Device PC Operating System Windows 7 Pro   My Question or Issue Since the start of the week, everytime I go on the app to play music from a p...
  • Magnum_01_
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • Lag
    PC
  • 603 Views
  • 2 replies
  • 0 likes