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Topics with Label: Premium

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Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133692 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133692 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50478 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50478 Views
  • 0 replies
  • 32 likes

Superuser Contribution Media keys no longer work (New desktop app)

PlanPremiumCountryChileDeviceLaptop Intel Core i5 7th gen, 16GB ram, 256SSDOperating SystemWindows 10 pro My Question or IssueAfter the last update, the media keys are not working while i'm out of the spotify app, before the update i was able to mana...

  • Newbie
  • Plan Premium Country Chile Device Laptop Intel Core i5 7th gen, 16GB ram, 256SSD Operating System Windows 10 pro   My Question or Issue After the last update, the media keys are not w...
  • CarlosE
  • Moderator
  • 446 Views
  • 3 replies
  • 5 likes
  • Desktop
    key
    keys
    media
    media keys
    pause
    Pause for voice messages
    Play
    Premium
    Windows
  • 446 Views
  • 3 replies
  • 5 likes

Superuser Contribution Duo Mix Playlist Bug

Spoiler (Highlight to read)PlanPremium DuoCountryTurkey DevicePC, iOS, AndroidOperating SystemWindows 10 Enterprise EditionPlanPremium DuoCountryTurkey DevicePC, iOS, AndroidOperating SystemWindows 10 Enterprise EditionMy Question or IssueSo as you k...

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  • Casual Listener
  • Plan Premium Duo Country Turkey  Device PC, iOS, Android Operating System Windows 10 Enterprise Edition My Question or Issue So as you know, Duo Mix has three different playlists as s...
  • Alex
  • Moderator
  • 337 Views
  • 2 replies
  • 0 likes
  • Android
    Cross-Platform Issue
    Desktop
    Duo Mix
    iOS
    Premium
  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Custom order of songs

PlanPremiumCountryBrazilDevice(Dell XPS 8920)Operating System(Windows 10) My Question or IssueWhenever I wanted to customize the track order on my playlist I would add an album/song, select them and drag them up to where I wanted them to be. However ...

  • Casual Listener
  • Plan Premium Country Brazil Device (Dell XPS 8920) Operating System (Windows 10)   My Question or Issue Whenever I wanted to customize the track order on my playlist I would add an a...
  • CarlosE
  • Moderator
  • 242 Views
  • 3 replies
  • 2 likes
  • Desktop
    Ongoing Issues
    Playlist
    Premium
  • 242 Views
  • 3 replies
  • 2 likes

Superuser Contribution Getting Ads in a Premium subscription

PremiumFRANCE DeviceDesktopOperating SystemAndroid Hi !It's been a long since i'm a premium user and i dont know if its recently but im getting Ads.Are we not supposed to be ads free when we are premium ? it's really annoying considering that you pay...

  • Visitor
  • Premium FRANCE   Device Desktop Operating System Android   Hi ! It's been a long since i'm a premium user and i dont know if its recently but im getting Ads. Are we not supposed t...
  • MafeG
  • Moderator
  • 228 Views
  • 3 replies
  • 0 likes
  • ads
    Premium
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify "bricked" on desktop

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10, version 1909 My Question or IssueHello,My Spotify is kind of bricked at the moment on my desktop, because I can not play any music unless I've started the song from my iPhone while being co...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10, version 1909   My Question or Issue Hello, My Spotify is kind of bricked at the moment on my desktop, because I...
  • Ivan
  • Spotify Legend
  • 643 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 643 Views
  • 5 replies
  • 0 likes

Spotify connect through PC only works when initiated on phone

PlanPremiumDeviceEssential Phone / Windows PCOperating SystemWindows 10 My Question or IssueWhen trying to play music on my speaker through spotify connect on my PC. I cannot find any devices. But when i open spotify on my phone and click devices, i ...

  • Visitor
  • Plan Premium Device Essential Phone / Windows PC Operating System Windows 10   My Question or Issue When trying to play music on my speaker through spotify connect on my PC. I cannot f...
  • 203 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
    essential
    PC
    Premium
  • 203 Views
  • 0 replies
  • 0 likes

Superuser Contribution Extremely slow buffering of tracks on desktop app and web player

PlanFree/PremiumCountryPhilippinesOperating SystemWindows 10 1909 My IssueAs stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will suddenly stop and a "can't play current song" error appears. Now, before tell...

  • Visitor
  • Plan Free/Premium Country Philippines Operating System Windows 10 1909   My Issue As stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will s...
  • Novy
  • Moderator
  • 1627 Views
  • 5 replies
  • 0 likes
  • Desktop
    Premium
  • 1627 Views
  • 5 replies
  • 0 likes

New "Test" Version

PlanPremiumCountry DeviceWindows DesktopOperating SystemWindows 10 My Question or Issue I have two premium accounts. One is fully functional. The other looks different and watered down. It has about half the features and options. Three Spotify reps h...

  • Casual Listener
  • Plan Premium Country   Device Windows Desktop Operating System Windows 10   My Question or Issue   I have two premium accounts. One is fully functional. The other looks d...
  • OneByBoo
  • Community Legend
  • 419 Views
  • 1 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
  • 419 Views
  • 1 replies
  • 3 likes

Spotify is different in both accounts

PlanPremiumCountryThaiDevicePCOperating SystemWindow10My Question or IssueAs you could see as attached files, it shown that both spotify are quite different, but the version of spotify is the same, window10 in both also.Therefore, for the picture 1, ...

  • Casual Listener
  • Plan Premium Country Thai Device PC Operating System Window10 My Question or Issue As you could see as attached files, it shown that both spotify are quite different, but the version of s...
  • tiimbz
  • Music Fan
  • 584 Views
  • 6 replies
  • 2 likes
  • Account
    Premium
  • 584 Views
  • 6 replies
  • 2 likes

Malware Windows 10 Version

PlanPremiumCountryItalyDevices(Windows, iPhone, Android)Operating Systems(iOS 10, Android Pie, Windows 10,etc.) My Question or IssueToday BitDefender notified me that there was a malware in the AppData\Local\ folder. There's an image below that shows...

  • Visitor
  • Plan Premium Country Italy Devices (Windows, iPhone, Android) Operating Systems (iOS 10, Android Pie, Windows 10,etc.)   My Question or Issue Today BitDefender notified me that t...
  • OneByBoo
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • BitDefender
    malware
    Premium
    Virus
  • 518 Views
  • 1 replies
  • 0 likes

Connect error multiple devices

PlanPremiumCountryBrazilDeviceXiaomi Redmi Note 7Windows 10 DesktopOperating SystemMIUI Global 10 My Question or IssueHello everyone.I've being facing this problem for a while. Before that time everything worked great on all my devices.The problem oc...

  • Visitor
  • Plan Premium Country Brazil Device Xiaomi Redmi Note 7 Windows 10 Desktop Operating System MIUI Global 10   My Question or Issue Hello everyone. I've being facing this problem for a...
  • 250 Views
  • 0 replies
  • 0 likes
  • Premium
  • 250 Views
  • 0 replies
  • 0 likes

Spotify won't display any songs

PlanPremiumCountryUnited States DevicePC, Dell XPS8920Operating SystemWindows 10 My Question or IssueHello Spotify Community,I just upgraded to premium legitamentally, and logged onto my spotify application, although everytime I do so, I am recieving...

  • Newbie
  • Plan Premium Country United States  Device PC, Dell XPS8920 Operating System Windows 10   My Question or Issue Hello Spotify Community, I just upgraded to premium l...
  • 224 Views
  • 0 replies
  • 0 likes
  • Desktop
    Premium
    Troubleshooting
  • 224 Views
  • 0 replies
  • 0 likes

Solved!! I bought Premium on the 1st of June, the receipt is from 31th of May

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 My Question or IssueWhy wrong date in the receipt when I bought Premium at 00:33, 1st of June in Finland?Now it says my Premium (3 months for 9,99) will take another payment 31th of August w...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10   My Question or Issue Why wrong date in the receipt when I bought Premium at 00:33, 1st of June in Finland? Now i...
  • OneByBoo
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • date
    paypal
    Premium
    time zone
  • 511 Views
  • 1 replies
  • 0 likes

Premium on Desktop, but not Premium on Mobile

PlanPremium for FamilyCountryMalaysiaDeviceHuawei Honor 7 (PLK-L01)Operating System(Android 6.0) My Question or IssueHi im having an issue as stated above. It is weird as i only see Premium in settings on Desktop, but on mobile it acts like im not. I...

  • Casual Listener
  • Plan Premium for Family Country Malaysia Device Huawei Honor 7 (PLK-L01) Operating System (Android 6.0)   My Question or Issue Hi im having an issue as stated above. It is weird as i o...
  • Maxim
  • Spotify Star
  • 620 Views
  • 1 replies
  • 0 likes
  • Download
    Offline download
    Premium
  • 620 Views
  • 1 replies
  • 0 likes

How to remove Facebook / Friend activity?

Plan: PremiumCountry: Finland Device: Any desktop app, all platforms. I can see "Friend activity" even Spotify is NOT connected to Facebook. Screenshot attached as proof. This happens on both Linux and Mac, I assume people who used to be my Facebook ...

  • Regular
  • Plan: Premium Country: Finland   Device: Any desktop app, all platforms.   I can see "Friend activity" even Spotify is NOT connected to Facebook. Screenshot attached as p...
  • Bilstar
  • Newbie
  • 12139 Views
  • 7 replies
  • 4 likes
  • Premium
    Security
  • 12139 Views
  • 7 replies
  • 4 likes

"Create New Station" disappeared?

PlanPremiumCountry USADeviceDell XPS 13Operating SystemWindows 10 My Question or IssueIn a recent update my "Create New Station" tab disappeared. I still have my radio available with the stations I previously created, but I can't create new ones. I c...

Spotify Radio.PNG
  • Casual Listener
  • Plan Premium Country  USA Device Dell XPS 13 Operating System Windows 10   My Question or Issue In a recent update my "Create New Station" tab disappeared. I still have my radio a...
  • RoxaneLapa
  • Casual Listener
  • 1784 Views
  • 4 replies
  • 4 likes
  • Premium
    Radio
    Windows
  • 1784 Views
  • 4 replies
  • 4 likes

Discord Listen Along Not Working??

PlanFree 30 day Trial Premium Operating SystemWindows 10 My Question or IssueSo I got premium to be able to listen along with my discord friends on spotify. But for some reason everytime I click 'Listen Along' it would allow me to join but the song w...

  • Newbie
  • Plan Free 30 day Trial Premium   Operating System Windows 10   My Question or Issue So I got premium to be able to listen along with my discord friends on spotify. But for some r...
  • codycarlton909
  • Newbie
  • 9313 Views
  • 1 replies
  • 27 likes
  • Discord
    discord fix issue bug
    Listen
    Premium
  • 9313 Views
  • 1 replies
  • 27 likes

Spotify Reseller accounts?

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay?I am looking for a year's subscription account again and see all the reseller accounts for a cheaper price than Spotify?They say they are genuine, b...

  • Regular
  • ...cheaper price than Spotify? They say they are genuine, but I wanted to check? I understand that i would need to start a brand new Premium Account, under a new email address and not use my c...
  • 752 Views
  • 0 replies
  • 0 likes
  • Premium
    reseller
  • 752 Views
  • 0 replies
  • 0 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountrySweden DevicePC Win 8.1Operating SystemWindows 8.1 My Question or Issue I keep getting the message "Spotify can't play this right now. If you have the file on your computer you can import it." on most artist. Not all but some. Why i...

  • Casual Listener
  • Plan Premium Country Sweden  Device PC Win 8.1 Operating System Windows 8.1   My Question or Issue  I keep getting the message "Spotify can't play this right now. If you h...
  • PlaZooM
  • Casual Listener
  • 598 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 598 Views
  • 3 replies
  • 0 likes

Local cover art not showing but does on android

I added my local files to spotify yesterday and I noticed that some of the cover art isnt showing for some songs. Some songs are fine and some arent, the thing is I have a different cover for each song. A cover will show for some songs but the cover ...

  • Newbie
  • ...oesnt work. Plan Premium Country  UK Device Google Pixel 2XL Operating System Windows 10    
  • AeroZ
  • Composer
  • 518 Views
  • 1 replies
  • 0 likes
  • Android
    covers
    No Artwork
    No Covers
    Premium
    Spotify
    Windows
  • 518 Views
  • 1 replies
  • 0 likes