Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...
meahtenoha
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI have encountered today following issue...
Plan: PremiumCountry: USDevice: Windows 10 PC Hello, I've had a problem with my recently played tab under the your library section for the past couple of weeks where it shows up as nothing here yet, even though I've been using spotify daily. Searchin...
PlanPremiumCountryUKDeviceWindows desktop app, Mac OS desktop app, web interfaceOperating SystemWindows 10My Question or IssueThe "Recently played" section is missing under the Home page. It's been confirmed to me that is should still be there: https...
Premium plan/Windows 10 My Question or IssueA few of lists (recently played, new podcasts episodes, discover...) are bugged - the album covers are cut and then there is just a black screen. What did not help:- restarting PC, logging in/out;- clean re...
PlanFamily PremiumCountryCanadaDeviceRazer BladeOperating SystemWindows 10 My Question or IssueMy Recently Played on my home page on the desktop app won't update. It only occurs on the desktop app on both the spotify download and the Microsoft Store ...
PlanPremiumCountryUSADeviceSamsung Galaxy S9+, DesktopOperating SystemAndroid, Windows 10 My Question or IssueHello, I have been a premium Spotify user for a little over 5 years and I never really had a problem with the platform until these last coup...
PlanPremiumCountryUSA DevicePC LaptopOperating SystemWindows 10 My Question or IssueFor a while now the Recently Played section on the home screen in the Desktop app only shows artists that I've listened to by following links online. For example, som...
PlanFreeCountryUnited StatesDeviceCustom Built PCOperating SystemWindows 10 Win32 (not Windows Store version) My Question or IssueI am unable to remove a playlist that someone suggested me to play during a stream, it has been stuck on the "Recently p...
PlanFree/PremiumCountryAustralia Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to delete an album/playlist from in recently played from my home page but it doesn't work. I tried deleting it using the left hand...