Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI have encountered today following issue...
Roadie
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
OscarDC
Moderator
1057 Views
7 replies
0 likes
Plan: PremiumCountry: USDevice: Windows 10 PC Hello, I've had a problem with my recently played tab under the your library section for the past couple of weeks where it shows up as nothing here yet, even though I've been using spotify daily. Searchin...
Casual Listener
Plan: Premium Country: US Device: Windows 10 PC Hello, I've had a problem with my recently played tab under the your library section for the past couple of weeks where it shows ...
Alex
Spotify Legend
2957 Views
12 replies
2 likes
PlanPremiumCountryUKDeviceWindows desktop app, Mac OS desktop app, web interfaceOperating SystemWindows 10My Question or IssueThe "Recently played" section is missing under the Home page. It's been confirmed to me that is should still be there: https...
Regular
Plan Premium Country UK Device Windows desktop app, Mac OS desktop app, web interface Operating System Windows 10 My Question or Issue The "Recently played" section is missing under the Home...
GrayJackel
Newbie
4812 Views
12 replies
2 likes
Premium plan/Windows 10 My Question or IssueA few of lists (recently played, new podcasts episodes, discover...) are bugged - the album covers are cut and then there is just a black screen. What did not help:- restarting PC, logging in/out;- clean re...
Regular
Premium plan/ Windows 10 My Question or Issue A few of lists (recently played, new podcasts episodes, discover...) are bugged - the album covers are cut and then there is just a black scre...
Anon230
Regular
939 Views
4 replies
0 likes
PlanFamily PremiumCountryCanadaDeviceRazer BladeOperating SystemWindows 10 My Question or IssueMy Recently Played on my home page on the desktop app won't update. It only occurs on the desktop app on both the spotify download and the Microsoft Store ...
Visitor
Plan Family Premium Country Canada Device Razer Blade Operating System Windows 10 My Question or Issue My Recently Played on my home page on the desktop app won't update. It ...
Skatehead
Visitor
879 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+, DesktopOperating SystemAndroid, Windows 10 My Question or IssueHello, I have been a premium Spotify user for a little over 5 years and I never really had a problem with the platform until these last coup...
Visitor
Plan Premium Country USA Device Samsung Galaxy S9+, Desktop Operating System Android, Windows 10 My Question or Issue Hello, I have been a premium Spotify user for a little over 5 ye...
Emilia_8
Community Legend
694 Views
1 replies
0 likes
PlanPremiumCountryUSA DevicePC LaptopOperating SystemWindows 10 My Question or IssueFor a while now the Recently Played section on the home screen in the Desktop app only shows artists that I've listened to by following links online. For example, som...
Visitor
Plan Premium Country USA Device PC Laptop Operating System Windows 10 My Question or Issue For a while now the Recently Played section on the home screen in the Desktop app...
701 Views
0 replies
3 likes
PlanFreeCountryUnited StatesDeviceCustom Built PCOperating SystemWindows 10 Win32 (not Windows Store version) My Question or IssueI am unable to remove a playlist that someone suggested me to play during a stream, it has been stuck on the "Recently p...
Gig Goer
Plan Free Country United States Device Custom Built PC Operating System Windows 10 Win32 (not Windows Store version) My Question or Issue I am unable to remove a playlist tha...
Ivan
Spotify Legend
885 Views
1 replies
0 likes
PlanFree/PremiumCountryAustralia Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to delete an album/playlist from in recently played from my home page but it doesn't work. I tried deleting it using the left hand...
Casual Listener
Plan Free/Premium Country Australia Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying to delete an album/playlist from in recently p...
Shorn
Casual Listener
773 Views
2 replies
0 likes
