Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Rendering

Labels

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50263 Views
  • 77 replies
  • 27 likes
  • 50263 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75998 Views
  • 271 replies
  • 21 likes
  • 75998 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5335 Views
  • 1 replies
  • 6 likes
  • 5335 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145474 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145474 Views
  • 0 replies
  • 26 likes

Very bizarre rendering issues

 PlanPremium (family)CountryUKDeviceAMD CPU and GraphicsOperating SystemWin10 My Question or IssuePersisting rendering issue in the programme, screenshot attached. Tried disabling/enabling hardware acceleration, restarting the programme and PC, etc e...

Spotify Screenshot.PNG
  • Casual Listener
  •   Plan Premium (family) Country UK Device AMD CPU and Graphics Operating System Win10   My Question or Issue Persisting rendering issue in the programme, screenshot attached. Tried d...
  • 526 Views
  • 0 replies
  • 0 likes
  • broken
    Rendering
    UI
    unusable
    Windows
  • 526 Views
  • 0 replies
  • 0 likes

Extremely high CPU usage when displaying top "banner ad"

When Spotify Desktop (Windows Store version) is open and the top banner is visible the CPU-usage of the apllication rises to about 84% on a 3.2ghz Microsoft Surface Book Pro. This is most likely due to snow flakes and cars being heavy to animate. As ...

  • Casual Listener
  • When Spotify Desktop (Windows Store version) is open and the top banner is visible the CPU-usage of the apllication rises to about 84% on a 3.2ghz Microsoft Surface Book Pro. This is most likely due ...
  • liquidchild101
  • Casual Listener
  • 523 Views
  • 1 replies
  • 1 likes
  • bug
    development
    Optimization
    Rendering
  • 523 Views
  • 1 replies
  • 1 likes