Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Operating SystemWindows 10 My Question or IssueI think this issue is specifically linked to Local Files songs. First, I'll describe the problem, then I'll explain why I think so. When I try to scrobble a Local Files song from my playlist, e.g: "I MIS...
Visitor
...try to scrobble a Local Files song from my playlist, e.g: "I MISS YOU", by SOYOU, which is on the album "도깨비 OST", by Various artists, the album "도깨비 OST" is scrobbled on "SOYOU"'s page instead of b...
1089 Views
0 replies
2 likes
PlanPremiumCountryUnited KingdomDeviceLenovo Laptop / iPhone 7 PlusOperating SystemWindows 10 / iOS 12.4 My Question or Issue I'm having serious issues scrobbling my music to Last.fm recently. It isn't scrobbling all the music I play which is really ...
Music Fan
...crobbling my music to Last.fm recently. It isn't scrobbling all the music I play which is really frustrating. When I start listening on my laptop it scrobbles maybe one song and then stops. I...
601 Views
0 replies
3 likes
Scrobbling to last.fm via Proxy/VPN is not working on my windows10 machine.If I switch off the proxy and establish a direct network connection (not via VPN) it does work, it even scrobbles the cached songs.Back to VPN/Proxy no scrobbles. As playback ...
Casual Listener
Scrobbling to last.fm via Proxy/VPN is not working on my windows10 machine. If I switch off the proxy and establish a direct network connection (not via VPN) it does work, it even scrobbles the c...
MrBlubber
Casual Listener
2217 Views
3 replies
0 likes
