Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: VPN

Labels

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137068 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137068 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53289 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53289 Views
  • 0 replies
  • 33 likes

Solved!!Superuser Contribution Spotify doesn't work with VPN, even connected through a US>US server

Add VPN support or provide a business case why VPNs are blacklisted. PlanPremiumCountryUSDevicePC - Win 10

  • Regular
  • Add VPN support or provide a business case why VPNs are blacklisted.   Plan Premium Country US Device PC - Win 10    
  • eargaergaerhgea
  • Casual Listener
  • 34059 Views
  • 29 replies
  • 2 likes
  • VPN
  • 34059 Views
  • 29 replies
  • 2 likes

VPN not supported anymore

PlanPremiumCountryPoland Device(ZBook)Operating System(Windows 10) Why did you cancel VPN supoort in Windows Client? I'm using spotify while working, and I connect often to many different VPN networks (my client's networks). Every time I connect to V...

  • Casual Listener
  • Plan Premium Country Poland   Device (ZBook) Operating System (Windows 10)   Why did you cancel VPN supoort in Windows Client? I'm using spotify while working, and I connect o...
  • macedoniusz
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • VPN
  • 135 Views
  • 2 replies
  • 0 likes

Several issues when using VPN

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueI use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Spotify app have risen: I am unable to play songs from any artist page;Spotify...

  • Casual Listener
  • Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue I use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the S...
  • lettuze
  • Casual Listener
  • 272 Views
  • 2 replies
  • 2 likes
  • VPN
    VPN Issues
  • 272 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify Desktop AND Web Player do not work on any browser

PlanPremiumCountryFranceDevicei've a gaming computer so hardware is not the problem.Operating SystemWindows 8.1My Question or IssueHello.I've got the following problem for like one year now. (Sorry for my bad english).Whenever i want to listen to Spo...

  • Visitor
  • ...now it's at least linked to it, because when i use a VPN, i can log in to Web player, get to my playlist (still there), and listen to a music... Well only for 9 seconds before it pauses. Cant c...
  • CarlosE
  • Moderator
  • 405 Views
  • 1 replies
  • 0 likes
  • brave
    chrome
    Desktop
    ip adress
    Mozilla
    Nonsense
    opera
    VPN
    Web Player
  • 405 Views
  • 1 replies
  • 0 likes

Corporate VPN on laptop

Dears,I work for Dell Technologies, we all use Cisco Anyconnect for VPN connection to the corporate network, and when the VPN is established, Spotify app loses the connection on the laptop (error 4), so my subscription is pretty much useless. I think...

  • Visitor
  • Dears, I work for Dell Technologies, we all use Cisco Anyconnect for VPN connection to the corporate network, and when the VPN is established, Spotify app loses the connection on the laptop (error 4...
  • ruipalmeira
  • Visitor
  • 1572 Views
  • 3 replies
  • 0 likes
  • VPN
  • 1572 Views
  • 3 replies
  • 0 likes

No VPN support: Why?

Hi, Is well known that Spotify doesn't work well with VPN's. I think is time to put some questions in place: why? Here in this support website exist many topics about users with problems using Spotify with a VPN, but the official answer is always the...

  • Casual Listener
  • Hi,   Is well known that Spotify doesn't work well with VPN's. I think is time to put some questions in place: why?   Here in this support website exist many topics about u...
  • Ryanx0r
  • Composer
  • 47880 Views
  • 6 replies
  • 63 likes
  • connection
    internet
    VPN
  • 47880 Views
  • 6 replies
  • 63 likes