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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: VPN Issues

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49943 Views
  • 77 replies
  • 27 likes
  • 49943 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75816 Views
  • 271 replies
  • 21 likes
  • 75816 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5312 Views
  • 1 replies
  • 6 likes
  • 5312 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145453 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145453 Views
  • 0 replies
  • 26 likes

Several issues when using VPN

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueI use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Spotify app have risen: I am unable to play songs from any artist page;Spotify...

  • Casual Listener
  • Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue I use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Sp...
  • lettuze
  • Casual Listener
  • 683 Views
  • 2 replies
  • 2 likes
  • VPN
    VPN Issues
  • 683 Views
  • 2 replies
  • 2 likes