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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137064 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137064 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53285 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53285 Views
  • 0 replies
  • 33 likes

Superuser Contribution [Web Player] Timeline 10 Seconds Ahead when Using Connect

PlanFreeCountryUSADeviceDell Inspiron 16 Plus 7620M1 iMacOperating SystemWindows 11macOS My Question or IssueWhenever I'm listening to the Spotify app, and I open the Web Player, the song's timeline is usually 10 seconds ahead. Sometimes if I click p...

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  • Roadie
  • Plan Free Country USA Device Dell Inspiron 16 Plus 7620 M1 iMac Operating System Windows 11 macOS   My Question or Issue Whenever I'm listening to the Spotify app, and I open th...
  • Eni
  • Moderator
  • 95 Views
  • 3 replies
  • 1 likes
  • Connect
    timeline
    Web Player
  • 95 Views
  • 3 replies
  • 1 likes

Superuser Contribution Happy holidays hub isn't viewed

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueHello.I don't know, why a hub Happy holi...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • MihailY
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • "android""search not working"
    Android
    Browse
    Web Player
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Catalan translation on desktop

PlanPremiumDeviceSurface Pro 5Operating SystemWindows 11 My Question or IssueCatalan translation arrived some months ago for iOS and Android, but it's not on the desktop version of Spotify. Catalan translation should be available for Windows, macOS a...

  • Casual Listener
  • Plan Premium Device Surface Pro 5 Operating System Windows 11   My Question or Issue Catalan translation arrived some months ago for iOS and Android, but it's not on the desktop version ...
  • OscarDC
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • All Platforms
    macOS
    Web Player
    Windows
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution "see all" option not showing up for searches

PlanPremiumCountryUSA DeviceHP PavilionOperating SystemWindows 10 My Question or IssueOn both desktop and the web player when I use the search feature the "see all" options don't appear anymore so I can't click on a single topic (artist, songs, playl...

  • Music Fan
  • Plan Premium Country USA   Device HP Pavilion Operating System Windows 10   My Question or Issue On both desktop and the web player when I use the search feature the "see all" op...
  • kneeL23
  • Casual Listener
  • 573 Views
  • 6 replies
  • 0 likes
  • Bugs issues
    Desktop (Windows)
    Search failure
    Web Player
  • 573 Views
  • 6 replies
  • 0 likes

Superuser Contribution web player picture in picture disables media control.

On Windows you can assign gestures on the touch pad to do different actions and on mine i have 4 finger swipe left and right to change song and 4 finger up and down to change volume. This typically works with the web player however today i decided to...

  • Newbie
  • On Windows you can assign gestures on the touch pad to do different actions and on mine i have 4 finger swipe left and right to change song and 4 finger up and down to change volume. This typically&n...
  • Eni
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 91 Views
  • 1 replies
  • 0 likes

[Web Player][Other] Eliminate delays in displaying lyrics in the Web Player

I post lyrics on Musixmatch so that they show up on Spotify.However, I've found there is a delay of about 500 milliseconds before the lines change color in the lyrics display in the Web Player and Windows version.I think there is some problem with th...

  • Newbie
  • I post lyrics on Musixmatch so that they show up on Spotify. However, I've found there is a delay of about 500 milliseconds before the lines change color in the lyrics display in the Web Player and ...
  • 73 Views
  • 0 replies
  • 0 likes
  • Other
    Web Player
  • 73 Views
  • 0 replies
  • 0 likes

Superuser Contribution Home page not loading in Web player - Couldn't find that page error

PlanPremiumCountryUnited StatesDeviceDesktop Chrome Web BrowserOperating SystemWindows 10 My Question or IssueWhen I open the web player on any browser on any computer I see "Couldn't find that page" error. I also see this on the desktop app. If I op...

  • Casual Listener
  •   Plan Premium Country United States Device Desktop Chrome Web Browser Operating System Windows 10   My Question or Issue When I open the web player on any browser on any compute...
  • Eni
  • Moderator
  • 731 Views
  • 5 replies
  • 2 likes
  • Desktop Player
    home page
    Web Player
  • 731 Views
  • 5 replies
  • 2 likes

Superuser Contribution [Web Player][Playlists] Add option to remove songs from Discover Weekly (etc) playlists

I love my discover weekly playlist, but occasionally there will be a song on that playlist that I absolutely hate. It would be great to have the option to remove songs from the discovery weekly/release radar/daily mix playlists

  • Casual Listener
  • I love my discover weekly playlist, but occasionally there will be a song on that playlist that I absolutely hate. It would be great to have the option to remove songs from the discovery weekly/relea...
  • Eni
  • Moderator
  • 226 Views
  • 1 replies
  • 2 likes
  • Playlists
    Web Player
  • 226 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Some items in the Browse menu are broken

PlanPremiumCountryBulgaria Why do these 3 items in the Browse menu appear like this and also do not work? They look and act the same way on the web player and the desktop app (Windows 7) As you see, they don't show a playlist cover in the box like th...

1.png 2.png
  • Casual Listener
  • Plan Premium Country Bulgaria   Why do these 3 items in the Browse menu appear like this and also do not work?     They look and act the same way on the web player and th...
  • Eni
  • Moderator
  • 692 Views
  • 3 replies
  • 0 likes
  • Desktop
    Web Player
  • 692 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Web Player] Collapsed Chrome tab group prevents playback after song ends

When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track.

  • Newbie
  • When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track. 
  • MafeG
  • Spotify Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player][Playlists] Autoplay for web player ON

Next time you randomly choose to turn features on/off, please change Spotify Web autoplay to ON. So that web player continues to play similar songs. On. Thanks. You could also add settings into the software, where an user can turn stuff on/off him or...

  • Casual Listener
  • Next time you randomly choose to turn features on/off, please change Spotify Web autoplay to ON. So that web player continues to play similar songs. On. Thanks.   You could also add settings i...
  • Eni
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • Playlists
    Web Player
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with searching

Note: This thing is not only on desktop.When I type "Yodeling" to search engine, nothing happened. I would like to find playlists with this name, but there is nothing viewed. Same problem is also in Web version of Spotify, not only on Windows Desktop...

  • Roadie
  • Note: This thing is not only on desktop. When I type "Yodeling" to search engine, nothing happened. I would like to find playlists with this name, but there is nothing viewed. Same problem is also i...
  • MafeG
  • Spotify Legend
  • 735 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 735 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Desktop AND Web Player do not work on any browser

PlanPremiumCountryFranceDevicei've a gaming computer so hardware is not the problem.Operating SystemWindows 8.1My Question or IssueHello.I've got the following problem for like one year now. (Sorry for my bad english).Whenever i want to listen to Spo...

  • Visitor
  • Plan Premium Country France Device i've a gaming computer so hardware is not the problem. Operating System Windows 8.1 My Question or Issue Hello. I've got the following problem for like on...
  • CarlosE
  • Moderator
  • 405 Views
  • 1 replies
  • 0 likes
  • brave
    chrome
    Desktop
    ip adress
    Mozilla
    Nonsense
    opera
    VPN
    Web Player
  • 405 Views
  • 1 replies
  • 0 likes

[Web Player][Other] The player works weird after my account upgraded to premium account

I upgraded my acc to premium twice. However, after I upgraded my acc, the player won't work well (I use the Spotify web player). I chose a song to play but it won't play and skip to the next few songs. When it finally stops on a song it won't stream ...

  • Visitor
  • I upgraded my acc to premium twice. However, after I upgraded my acc, the player won't work well (I use the Spotify web player). I chose a song to play but it won't play and skip to the next few song...
  • 121 Views
  • 0 replies
  • 0 likes
  • Other
    Web Player
  • 121 Views
  • 0 replies
  • 0 likes

[Web Player] How Can I Disconnect My Mobile App from My Desktop Computer???????

Hi all - I can't find an answer to this anywhere on YouTube, search engines etc... I want to separate my Spotify, unlink my mobile app and desktop version. Whenever my phone is near my computer it's playing what is on my desktop. I don't want to shut...

  • Casual Listener
  • Hi all - I can't find an answer to this anywhere on YouTube, search engines etc... I want to separate my Spotify, unlink my mobile app and desktop version. Whenever my phone is near my computer it's ...
  • 242 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Now playing bar disappeared

PlanPremiumCountryGreeceOperating SystemWindows 10 My Question or IssueHello,the past week or so when I use the web player on windows 10 the now-playing bar is gone. I've tried deleting my cookies but still nothing. The weird thing is that when i use...

  • Newbie
  • Plan Premium Country Greece Operating System Windows 10   My Question or Issue Hello, the past week or so when I use the web player on windows 10 the now-playing bar is gone. I've tried...
  • Eni
  • Moderator
  • 1222 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1222 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Web Player] [BUG] How to get rid of this unnecessary section that blocks my Playlist

PlanFreeCountryIndiaDeviceHP laptop Operating SystemWindows 10 My Question or IssueI keep finding this unnecessary Division section that comes over the Playlist that I play on the Web Player, I opened the player on both Google Chrome and Brave Browse...

  • Visitor
  • Plan Free Country India Device HP laptop  Operating System Windows 10   My Question or Issue I keep finding this unnecessary Division section that comes over the Playlist that I p...
  • Ver
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • bug
    Desktop
    Web Player
  • 264 Views
  • 1 replies
  • 0 likes

Moods & Genre Comedy genre replaced by Podcast Comedy section

PlanPremiumCountryPuerto RicoDeviceDesktopOperating SystemWindows 10 My Question or Issue I used to visit the Comedy section quite a bit but as of late go to Browse > Genres & Moods > Comedy and I get only podcasts. Then I go to Browse > Podcasts > C...

  • Visitor
  • Plan Premium Country Puerto Rico Device Desktop Operating System Windows 10   My Question or Issue   I used to visit the Comedy section quite a bit but as of late go to Browse &g...
  • 360 Views
  • 0 replies
  • 0 likes
  • Comedy
    PC
    Web Player
    Windows
  • 360 Views
  • 0 replies
  • 0 likes

Spotify automatically skips songs.

Hi there, PlanPremium The app version of Spotify1.1.20.510.g7d28aaaa CountryThe Netherlands DeviceASUS VivoBook Pro 15 N580GD Operating SystemWindows 10 Enterprise Version: 1909 Brief description of the issueSpotify web- and app player skips songs wh...

  • Casual Listener
  •   Hi there,   Plan Premium   The app version of Spotify 1.1.20.510.g7d28aaaa   Country The Netherlands   Device ASUS VivoBook Pro 15 N580GD   Operating Sy...
  • 425 Views
  • 0 replies
  • 0 likes
  • app player
    skip songs
    Web Player
    Windows 10
  • 425 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify inbox

Why is the inbox of spotify gone? You could send numbers to each other and send messages. I miss it.

  • Casual Listener
  • Why is the inbox of spotify gone? You could send numbers to each other and send messages. I miss it.
  • Petya
  • Community Legend
  • 2494 Views
  • 2 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 2494 Views
  • 2 replies
  • 0 likes