Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Volume resets every time Spotify launches with Windows 10. Spotify simply doesn't remember the volume I set, and it blasts my ears every time I start to listening ot music every day. I have crossfade set to 12s, and launch minimized with windows.
Music Fan
Volume resets every time Spotify launches with Windows 10. Spotify simply doesn't remember the volume I set, and it blasts my ears every time I start to listening ot music every day. I have cr...
ina143
Visitor
9075 Views
10 replies
4 likes
PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 21H2 Enterprise My Question or IssueHi there,since a week or so I am not able to use my desktop app of Spotify anymore on a specific device. Just to give you more context: I had a black ...
Casual Listener
Plan Premium Country Poland Device Desktop Operating System Windows 10 21H2 Enterprise My Question or Issue Hi there, since a week or so I am not able to use my deskt...
UweSchene
Newbie
3143 Views
3 replies
0 likes
Can only play tracks from my lists, when opening an album nothing happens when clicking on play buttons. PlanPremiumCountry DeviceMicrosoft StudioOperating SystemApp on Windows 10
Regular
Can only play tracks from my lists, when opening an album nothing happens when clicking on play buttons. Plan Premium Country Device Microsoft Studio Operating System App on Wind...
dpsalazar99
Newbie
2424 Views
15 replies
1 likes
PlanPremiumCountryThe NetherlandsOperating SystemWindows 10 My Question or IssueWhen I play a song with my headset on I can hear music with no issue, but once I remove the jack from my PC with windows 10 the audio dissapears, but the track keeps play...
Casual Listener
Plan Premium Country The Netherlands Operating System Windows 10 My Question or Issue When I play a song with my headset on I can hear music with no issue, but once I remove the jack f...
Novy
Moderator
762 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceLenovo ThinkBook 14Operating SystemWindows 10 (Pro, I believe) My Question or IssueI can't play music on my desktop app on my new Windows 10 laptop. I've only had the laptop for a week and it worked for the first few da...
Casual Listener
Plan Premium Country Germany Device Lenovo ThinkBook 14 Operating System Windows 10 (Pro, I believe) My Question or Issue I can't play music on my desktop app on my new Windo...
allisy
Casual Listener
2406 Views
1 replies
1 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue The Spotify App booted me out of my account (can still use it via web), and now I can't even log in via the Facebook option. I would click on the "Log in with Facebook" butt...
Casual Listener
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue The Spotify App booted me out of my account (can still use it via web), and now I can't ev...
Elena
Moderator
895 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(Razer Blade 15)Operating System(Windows 10,etc.) My Question or IssueI have this weird issue with the Desktop Spotify application. Every time I open the Spotify application, by-default it shows that the laptop isn't connec...
Visitor
Plan Premium Country USA Device (Razer Blade 15) Operating System (Windows 10,etc.) My Question or Issue I have this weird issue with the Desktop Spotify application. Every time I op...
1407 Views
0 replies
5 likes
PlanPremiumCountryRomaniaDeviceWindows 10, 16 Ram, Ryzen 5My Question or IssueWhenever I use the Spotify App(from windows store or the installer) and I play a song, it plays for several seconds before everything freezes, makes a buzzing noise and reb...
Visitor
Plan Premium Country Romania Device Windows 10, 16 Ram, Ryzen 5 My Question or Issue Whenever I use the Spotify App(from windows store or the installer) and I play a song, it plays for several...
Ivan
Spotify Legend
1486 Views
1 replies
0 likes
Operating SystemWindows 10 My Question or Issue I've tried to uninstall the Windows 10 Store Version from my computer and install the installer from the Spotify website but after restarting my computer Spotify just "upgardes" me back to the store ver...
Newbie
Operating System Windows 10 My Question or Issue I've tried to uninstall the Windows 10 Store Version from my computer and install the installer from the Spotify website but after ...
Sebasty
Community Legend
1367 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issuecant log in using the pc app via facebook, keeps coming up with error (3) username / pass incorrect but i can log onto spotify using facebook log in on the browser
Visitor
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue cant log in using the pc app via facebook, keeps coming up with error (3) username / pass incorrect...
Billy-J
Spotify Star
1338 Views
7 replies
0 likes
PlanPremiumCountryUnited StatesDevice(Google Pixel 3, MacBook Pro 2018, Windows 10 HP ProDesk)Operating System(Android 9 Pie, MacOS Mojave, Windows 10 Enterprise) My Question or IssueHello! I've noticed that my Friend Activity hasn't updated in some ...
Newbie
Plan Premium Country United States Device (Google Pixel 3, MacBook Pro 2018, Windows 10 HP ProDesk) Operating System (Android 9 Pie, MacOS Mojave, Windows 10 Enterprise) My Question o...
538 Views
0 replies
0 likes
PlanPremiumCountrySpain DeviceLenovo yoga 510Operating SystemWindows 10 My Question or Issue I have a windows 10 laptop. I often have to go into meetings so plug in USB headset, then come out the meeting, take the usb headset out and THEN plug in hea...
Newbie
Plan Premium Country Spain Device Lenovo yoga 510 Operating System Windows 10 My Question or Issue I have a windows 10 laptop. I often have to go into meetings ...
590 Views
0 replies
0 likes
PlanPremium FamilyCountry United StatesDeviceDell Latitude Operating SystemWindows 10 My Question or IssueMy job requires us to lock our computer when not at our desk. Everytime I lock my computer, whenever I return and log-back in I get the "can't p...
Casual Listener
Plan Premium Family Country United States Device Dell Latitude Operating System Windows 10 My Question or Issue My job requires us to lock our computer when not at our de...
651 Views
0 replies
0 likes
PlanPremiumCountry Costa RicaDeviceComputerOperating SystemWindows 10 My Question or Issue I want to use Radio Stations but I cannot make it work. I used the app from the Website first, now I'm using the Window10 App but still not work. Tried with di...
Newbie
Plan Premium Country Costa Rica Device Computer Operating System Windows 10 My Question or Issue I want to use Radio Stations but I cannot make it work. I used the app fr...
Loxer
Community Legend
2851 Views
1 replies
0 likes
