Help Wizard

Step 1

NEXT STEP

Topics with Label: Account

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131669 Views
  • 32 replies
  • 8 likes
  • 131669 Views
  • 32 replies
  • 8 likes

Problemas com Plano Familiar Premium

Boa Tarde, Moro com minha prima, e ela me mandou um convite para o plano familiar, quando coloco totas como informações, recebendo uma mensagem informando que não é possível no plano. Sendo que o endereço está igual. o que fazer? Essa informação que ...

  • Newbie
  •   Boa Tarde,   Moro com minha prima, e ela me mandou um convite para o plano familiar, quando coloco totas como informações, recebendo uma mensagem informando que não é possível no plano...
  • Bittencourt
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
  • 383 Views
  • 1 replies
  • 0 likes

Can't register a account for my daughter?

PlanFree/PremiumCountry SwedenDeviceMacbook air 2018 with latest iOSOperating System My Question or Issue I have Spotify Premium and a family account.. My wife and other daughter have gotten invitation from me earlier and everything worked fine. But ...

  • Regular
  • Plan Free/Premium Country  Sweden Device Macbook air 2018 with latest iOS Operating System     My Question or Issue  I have Spotify Premium and a family account..&n...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • Account
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daughter accepts her family premium invite but it still says invitation pending

Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we have cancelled and resent the invite like 5 times to...

  • Newbie
  • Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we h...
  • Guido
  • Spotify Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 476 Views
  • 1 replies
  • 0 likes

I can not accept premium invitation for not receiving the email

PlanFreeCountry BrasilDeviceMotorola g3 and desktopOperating SystemAndroid and Windowns 7 My Question or Issue I'm having trouble accepting invitation to a family plan because I do not receive the email to accept. I sought every possible way to accep...

  • Casual Listener
  • Plan Free Country  Brasil Device Motorola g3 and desktop Operating System Android and Windowns 7   My Question or Issue  I'm having trouble accepting invitation to a family p...
  • user-removed
  • Not applicable
  • 956 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 956 Views
  • 4 replies
  • 0 likes

Suffering problem for Family Account

Hello, I have a family account. But my wife and my brother could not join the family.I had sent invitations several times. The address is entered correctly. But family account is not activated.

  • Newbie
  • Hello,   I have a family account. But my wife and my brother could not join the family. I had sent invitations several times. The address is entered correctly. But family account is not a...
  • valescadg
  • Newbie
  • 471 Views
  • 2 replies
  • 0 likes
  • Account
    Failure
  • 471 Views
  • 2 replies
  • 0 likes

Joined family - each member still paying

My Question or Issue hi myself and 5 of my friends began renting a house and decided to activate a family plan the issue I’m having is we are all active on the family plan yet each of the other 5 members are still being charged for their account indi...

  • Newbie
  • ...ctive on the family plan yet each of the other 5 members are still being charged for their account individually ....    how can I resolve this and have the other 5 members get a refund as b...
  • IguanaSetup
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
  • 362 Views
  • 1 replies
  • 0 likes

Welcome to the family accept invitation ask for user/pass.

Welcome to the family accept invitation email ask for user/pass when clicking on accpet invitation. I am not able to activate my family members.If I enter my main (owner) user/pass I am able to login but nothing happen. New member still not active......

  • Newbie
  • Welcome to the family accept invitation email ask for user/pass when clicking on accpet invitation. I am not able to activate my family members. If I enter my main (owner) user/pass I am able to l...
  • Luke
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 392 Views
  • 1 replies
  • 0 likes

spotify premium family

hi! me and my dad decided to get fre family pack, so thah both of us dont pay 99 Nok, each. but what happens with the accounts if we do it? is there a way to transfer all of the playlists?

  • Newbie
  • hi! me and my dad decided to get fre family pack, so thah both of us dont pay 99 Nok, each. but what happens with the accounts if we do it? is there a way to transfer all of the playlists? &n...
  • Luke
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Account
  • 381 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Plan Familiar-ver direccion

Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo tengo certeza que la puse tal y como es pero tiene qu...

  • Newbie
  • Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo te...
  • lku-w_jgycxt
  • Newbie
  • 96799 Views
  • 104 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 96799 Views
  • 104 replies
  • 0 likes

Unable to verify address for Family Plan

HelloI have been invited to be a member of a family plan. When I try to redeem the plan using the provided link, after I enter my address, I get an error saying:" Unable to join you to this Family Plan. We have not been able to confirm thay you live ...

  • Newbie
  • Hello I have been invited to be a member of a family plan. When I try to redeem the plan using the provided link, after I enter my address, I get an error saying: " Unable to join you to this Family...
  • osornios
  • Spotify Star
  • 137820 Views
  • 89 replies
  • 20 likes
  • Account
    Subscription
  • 137820 Views
  • 89 replies
  • 20 likes

Solved!! I have premium and joined our family premium but Spotify have still withdrawn money from my account?

Hi!I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee from my account (autogiro in Sweden) - one month after...

  • Casual Listener
  • Hi! I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee f...
  • MattSuda
  • Spotify Star
  • 710 Views
  • 3 replies
  • 0 likes
  • Account
    Payment Problems
  • 710 Views
  • 3 replies
  • 0 likes

Solved!! Plan familiar

Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me deja, pero sí a miembros que no estuvieron incluidos e...

  • Newbie
  • Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me dej...
  • Laiaf
  • Casual Listener
  • 5215 Views
  • 30 replies
  • 3 likes
  • Account
    Premium
  • 5215 Views
  • 30 replies
  • 3 likes

Superuser Contribution Cambiar administrador de plan familiar

Como puedo cambiar el administrador de mi plan familiar? Anteriormente estaba mi hermana y yo en el plan lo cancele pasados 3 meses.Ahora que lo vuevo a contratar mi hermana aparece como administrador de la cuenta (fue desde mi cuenta en donde se rea...

  • Newbie
  • Como puedo cambiar el administrador de mi plan familiar?   Anteriormente estaba mi hermana y yo en el plan lo cancele pasados 3 meses. Ahora que lo vuevo a contratar mi hermana aparece como a...
  • ddedaniiasanz
  • Newbie
  • 5852 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 5852 Views
  • 3 replies
  • 1 likes

Family member removed from Spotify Premium

Two of my members, with the same address using Spotify Premium Family got removed after several months of usage. They tried to re-register but couldn't.

  • Newbie
  • Two of my members, with the same address using Spotify Premium Family got removed after several months of usage. They tried to re-register but couldn't.
  • CarlosLE1
  • Newbie
  • 15521 Views
  • 14 replies
  • 3 likes
  • Account
    Premium
  • 15521 Views
  • 14 replies
  • 3 likes

Solved!! Você não pode participar deste Plano Premium Familiar.

Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro como parente mas aparece a seguinte mensagem: "Você n...

  • Newbie
  • Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro co...
  • Bittencourt
  • Spotify Star
  • 71852 Views
  • 300 replies
  • 7 likes
  • Account
    Other
    Premium
  • 71852 Views
  • 300 replies
  • 7 likes

Invited guests can't join my Spotify Family account or redeem

Hi, I recently upgraded my accunt this afternoon from Premium to Spotify Family and added a "Me plus 2" package. I then checked my account online and it had been upgraded so I invited 2 other family members to sign up - when they click on the email i...

  • Newbie
  • Hi,   I recently upgraded my accunt this afternoon from Premium to Spotify Family and added a "Me plus 2" package. I then checked my account online and it had been upgraded so I invited 2 o...
  • Qqgohan
  • Newbie
  • 16249 Views
  • 19 replies
  • 0 likes
  • Account
  • 16249 Views
  • 19 replies
  • 0 likes

Confirming family member

Easy. Recently, I added my sister to my family account. Now, she got kicked out from my account, and now when we try to confirm her invitation it doesn't work.

  • Regular
  • Easy. Recently, I added my sister to my family account. Now, she got kicked out from my account, and now when we try to confirm her invitation it doesn't work.
  • acobos
  • Newbie
  • 1004 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1004 Views
  • 7 replies
  • 1 likes

Solved!! Family Member Unable to Use Invite Link

This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as him having to fill out his name and address information and then it ju...

  • Newbie
  • This is really frustrating.  My family member has not been able to accept the invitation link and we've been at it for close to an hour.  It shouldn't be this hard.  We get as far as h...
  • Luke
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! Family Account Double Payment in 5 days

Today (2/2) i started a family account and made the payment. But when i look at my account info, it says the account will be renewed four days later (6/2) and of course a new payment will be made. I have no clue about this situation. What should i do...

  • Newbie
  • Today (2/2) i started a family account and made the payment. But when i look at my account info, it says the account will be renewed four days later (6/2) and of course a new payment will be made. I...
  • LeoRager
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • Account
    double
    Payment
  • 477 Views
  • 1 replies
  • 0 likes

Can't suscribe to Spotify Family

Hello, my cousin is just paying for the Familiar Plan, and I was in, but he got a mail .. which said that me and my other cousin will be kicked out of the plan because Spotify can't confirm we live in the same house. And I can't join it again because...

  • Casual Listener
  • Hello, my cousin is just paying for the Familiar Plan, and I was in, but he got a mail .. which said that me and my other cousin will be kicked out of the plan because Spotify can't confirm we live i...
  • chiq1969
  • Casual Listener
  • 1601 Views
  • 6 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1601 Views
  • 6 replies
  • 2 likes