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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

72888 Views

61 replies

6 likes

Premium for Family
  • 72888 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

88515 Views

71 replies

5 likes

Premium for Family
  • 88515 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

Tomintrouble

Visitor

70215 Views

39 replies

8 likes

Premium for Family
  • 70215 Views
  • 39 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

203311 Views

265 replies

33 likes

Premium for Family
  • 203311 Views
  • 265 replies
  • 33 likes

Superuser Contribution Why cant i remove or add to my family plan?

Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...

Newbie

Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular a...

Vasil

Moderator

1490 Views

4 replies

0 likes

App & Features
  • 1490 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

Newbie

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

Alex

Spotify Legend

442 Views

1 replies

0 likes

App & Features
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

Hi,I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account it redirects me to 404 page. Can someone help me or at l...

Visitor

Hi, I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account i...

Vasil

Moderator

383 Views

1 replies

0 likes

App & Features
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo not duoing

Just upgraded to duo, but can't play different music on our devices.Uninstalled and installed to no avail

Newbie

Just upgraded to duo, but can't play different music on our devices. Uninstalled and installed to no avail

Alex

Spotify Legend

842 Views

1 replies

0 likes

App & Features
  • 842 Views
  • 1 replies
  • 0 likes

Family plan with three gift cards

I’m a mom and I have have three kids- each with a Spotify account and gift cards. The kids got these gift cards at christmas. Can i create a family account, invite all the kids, and their gift cards transferred to the family account (the workaround I...

Newbie

I’m a mom and I have have three kids- each with a Spotify account and gift cards.  The kids got these gift cards at christmas.  Can i create a family account, invite all the kids, and t...

Maxim

Spotify Star

675 Views

3 replies

0 likes

App & Features
  • 675 Views
  • 3 replies
  • 0 likes

Spotify Kids asks for Premium Family even though I have that sub

Hi, I just upgraded from a Spotify Premium to a Premium Family account so my daughter's music and audio books can run through the Spotify Kids app. My Spotify account is tied to my Facebook account, so I've tried logging into Spotify Kids through the...

Visitor

  Hi,   I just upgraded from a Spotify Premium to a Premium Family account so my daughter's music and audio books can run through the Spotify Kids app. My Spotify account is tied to my F...

Maxim

Spotify Star

2049 Views

1 replies

0 likes

App & Features
  • 2049 Views
  • 1 replies
  • 0 likes