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FAQs

Please see below the most popular frequently asked questions.

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Topics with Label: App & Features

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 148315 Views
  • 32 replies
  • 9 likes
  • 148315 Views
  • 32 replies
  • 9 likes

Superuser Contribution Why cant i remove or add to my family plan?

Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...

  • Newbie
  • Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular a...
  • Vasil
  • Moderator
  • 1044 Views
  • 4 replies
  • 0 likes
  • App & Features
  • 1044 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

  • Newbie
  • I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?
  • Alex
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

Hi,I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account it redirects me to 404 page. Can someone help me or at l...

  • Visitor
  • Hi, I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account i...
  • Vasil
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo not duoing

Just upgraded to duo, but can't play different music on our devices.Uninstalled and installed to no avail

  • Newbie
  • Just upgraded to duo, but can't play different music on our devices. Uninstalled and installed to no avail
  • Alex
  • Spotify Legend
  • 721 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 721 Views
  • 1 replies
  • 0 likes

Family plan with three gift cards

I’m a mom and I have have three kids- each with a Spotify account and gift cards. The kids got these gift cards at christmas. Can i create a family account, invite all the kids, and their gift cards transferred to the family account (the workaround I...

  • Newbie
  • I’m a mom and I have have three kids- each with a Spotify account and gift cards.  The kids got these gift cards at christmas.  Can i create a family account, invite all the kids, and t...
  • Maxim
  • Spotify Star
  • 464 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 464 Views
  • 3 replies
  • 0 likes

Spotify Kids asks for Premium Family even though I have that sub

Hi, I just upgraded from a Spotify Premium to a Premium Family account so my daughter's music and audio books can run through the Spotify Kids app. My Spotify account is tied to my Facebook account, so I've tried logging into Spotify Kids through the...

  • Visitor
  •   Hi,   I just upgraded from a Spotify Premium to a Premium Family account so my daughter's music and audio books can run through the Spotify Kids app. My Spotify account is tied to my F...
  • Maxim
  • Spotify Star
  • 1807 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 1807 Views
  • 1 replies
  • 0 likes