Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Banned

Labels

Forum Posts

Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77297 Views

64 replies

6 likes

Premium for Family
  • 77297 Views
  • 64 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94818 Views

72 replies

5 likes

Premium for Family
  • 94818 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77705 Views

43 replies

9 likes

Premium for Family
  • 77705 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208758 Views

267 replies

35 likes

Premium for Family
  • 208758 Views
  • 267 replies
  • 35 likes

Superuser Contribution [FAMILY] Spotify keeps removing then banning plan members every month.

I live with my mom and 2 siblings, we share a Premium for Family plan, every month we need to renew it asks the members of the plan to verify that they truly live in the same address as I do... and in one week or so, BOOM!, my family is removed and b...

Newbie

...n one week or so, BOOM!, my family is removed and banned from ever joining my plan again.   I've noticed that many people have had this issue before and some have even complained about it h...

SergioDavid

Roadie

1151 Views

1 replies

0 likes

Banned
broken
  • 1151 Views
  • 1 replies
  • 0 likes

Spotify banned me from my own house

Ive been using spotify family for a time, today I was auto removed from the plan, invited again and selected my adress, but i get rejected saying that I have to be on the same adress. I live in the same house as everyone, using the same internet.

Casual Listener

Ive been using spotify family for a time, today I was auto removed from the plan, invited again and selected my adress, but i get rejected saying that I have to be on the same adress. I live in the s...

Maxim

Spotify Star

612 Views

1 replies

0 likes

Banned
  • 612 Views
  • 1 replies
  • 0 likes