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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77226 Views

64 replies

6 likes

Premium for Family
  • 77226 Views
  • 64 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94713 Views

72 replies

5 likes

Premium for Family
  • 94713 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77585 Views

43 replies

9 likes

Premium for Family
  • 77585 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208634 Views

267 replies

35 likes

Premium for Family
  • 208634 Views
  • 267 replies
  • 35 likes

[iOS][Connect] Daughter was not verified on account

My daughter that lives with me was kicked off of my premium Spotify account, How could this happen? She lives with us.

Visitor

My daughter that lives with me was kicked off of my premium Spotify account, How could this happen?  She lives with us.

Bittencourt

Spotify Star

581 Views

1 replies

0 likes

Connect
iOS
  • 581 Views
  • 1 replies
  • 0 likes

[Desktop][Connect] Unable to invite a family member to join in our family program

I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite another children. Why is it so? If I am the manager ...

Visitor

I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite a...

Billy-J

Spotify Star

830 Views

1 replies

0 likes

Connect
Desktop
  • 830 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect to the family plan of my Family!!

My family member sent me the invitation. When I complete all the file and click "Sent", it says I can not connect to this family plan. All the files are filled correctly. same Street name and same street number. Same post code. I don't understan. Wha...

Casual Listener

My family member sent me the invitation. When I complete all the file and click "Sent", it says I can not connect to this family plan. All the files are filled correctly. same Street name and same s...

raging_kirby

Newbie

1139 Views

2 replies

0 likes

Connect
Family Plan
  • 1139 Views
  • 2 replies
  • 0 likes

Only one family member can use Spotify Connect

My wife and I have a Spotify family subscription, and enjoy using Spotify Connect at home (via a Revo Superconnect radio). From my phone it works perfectly well, but on my wife’s phone the device simply will not show. Her phone and the radio are conn...

Casual Listener

My wife and I have a Spotify family subscription, and enjoy using Spotify Connect at home (via a Revo Superconnect radio). From my phone it works perfectly well, but on my wife’s phone the device s...

mariusbakke

Casual Listener

717 Views

1 replies

0 likes

Connect
Other
  • 717 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] premium link setup issue

Hi all,My family wanna to join my premium group, but can't join in that.that is always need login and type address and login and.....what's wrong with this??could you kindly help to fix this issue, thanks.

Newbie

Hi all, My family wanna to join my premium group, but can't join in that. that is always need login and type address and login and..... what's wrong with this?? could you kindly help to fix t...

Leonardo

Roadie

523 Views

1 replies

0 likes

Connect
  • 523 Views
  • 1 replies
  • 0 likes