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Topics with Label: credit card was charged

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

rheizel

Newbie

75841 Views

63 replies

6 likes

Premium for Family
  • 75841 Views
  • 63 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

92579 Views

72 replies

5 likes

Premium for Family
  • 92579 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

JailYard

Newbie

74963 Views

42 replies

8 likes

Premium for Family
  • 74963 Views
  • 42 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

206908 Views

266 replies

35 likes

Premium for Family
  • 206908 Views
  • 266 replies
  • 35 likes

Charged me R$ 10 ($ 2,75) for change my payment method

PlanPremiumCountry BrazilDeviceiPhone 5 and computer.Operating SystemiOS 10 and Windows 10. My Question or Issue I changed my payment method, from a credit card to another, and charged me $ 10 ($ 2.75) for this simple information update. This situati...

Newbie

Plan Premium Country  Brazil Device iPhone 5 and computer. Operating System iOS 10 and Windows 10.   My Question or Issue  I changed my payment method, from a credit card to ...

Bittencourt

Spotify Star

1093 Views

3 replies

1 likes

Credit card payment
credit card was charged
Payment Problems
  • 1093 Views
  • 3 replies
  • 1 likes