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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

rheizel

Newbie

75646 Views

63 replies

6 likes

Premium for Family
  • 75646 Views
  • 63 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

92308 Views

72 replies

5 likes

Premium for Family
  • 92308 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

JailYard

Newbie

74727 Views

42 replies

8 likes

Premium for Family
  • 74727 Views
  • 42 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

206567 Views

266 replies

35 likes

Premium for Family
  • 206567 Views
  • 266 replies
  • 35 likes

Superuser Contribution [Desktop][Other] Change of Address without having to delete account

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

Visitor

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

Yordan

Moderator

405 Views

1 replies

0 likes

Desktop
Other
  • 405 Views
  • 1 replies
  • 0 likes

[Desktop][Connect] Unable to invite a family member to join in our family program

I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite another children. Why is it so? If I am the manager ...

Visitor

I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite a...

Billy-J

Spotify Star

812 Views

1 replies

0 likes

Connect
Desktop
  • 812 Views
  • 1 replies
  • 0 likes

Cannot add Family Member after switching to Premium Family

I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, all I get is three loading dots over and over. I have t...

Visitor

I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, a...

Emilia_8

Community Legend

997 Views

1 replies

0 likes

Desktop
Other
  • 997 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won't play on Windows desktop app and web player

PlanPremiumCountryMalaysia DeviceiPhone 6, Windows 10Operating SystemWindows 10 My Question or Issue I cant' play songs in web player and in desktop app.However I can play songs in Spotify mobile app (iPhone 6).Premium family subscription. What's up?

Newbie

Plan Premium Country Malaysia   Device iPhone 6, Windows 10 Operating System Windows 10   My Question or Issue  I cant' play songs in web player and in desktop app. H...

Guido

Spotify Legend

677 Views

1 replies

0 likes

Desktop
Premium
  • 677 Views
  • 1 replies
  • 0 likes

email link spotify family won't work

Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...

Newbie

    Hey,   So basically i wanted to connect to a spotify family account, but the link doesn't seem to work...  it basically loads forever and doesn't go to the next page w...

Luke

Community Legend

1563 Views

1 replies

1 likes

Android
Desktop
iOS
Mobile
Web Player
  • 1563 Views
  • 1 replies
  • 1 likes

Spotify Pagamento

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...

Newbie

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si  è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pa...

Luke

Community Legend

1224 Views

1 replies

0 likes

Android
Desktop
iOS
Web Player
Windows
  • 1224 Views
  • 1 replies
  • 0 likes

Superuser Contribution All information deleted, including Playlist (hacked or technical issue)

Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, linked to the other email . Until last Thursday (2/22/2018) everything work...

Regular

...acebook) appeared, I do not know why, despite I have entered my other account. Please note, all my family accounts stopped working. By accessing my desktop account, I realized that all information a...

Alfredo

Roadie

920 Views

1 replies

0 likes

Android
Desktop
Mobile
Web Player
Windows
  • 920 Views
  • 1 replies
  • 0 likes

Kicked out of Family Plan

A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of the family plan. Any advice? I am quite displeased as t...

Casual Listener

A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of t...

Leonardo

Roadie

1262 Views

3 replies

0 likes

Desktop
iOS
Windows
  • 1262 Views
  • 3 replies
  • 0 likes

2 kez ödeme alınmasına rağmen hesap hala free.!.

Kayıt yaparken epostsmı yalnış yazmışım onu sonra düzelttim fakat para kesilmeyecek yazmasına rağmen öğrenci belgesi yüklemede hata oluştu ve devam edemedim. Bu süre içerisinde 2 kez denedim fakat dosya seçemiyordum sonra farkettim ki 15 TL kesilmiş....

Newbie

Kayıt yaparken epostsmı yalnış yazmışım onu sonra düzelttim fakat para kesilmeyecek yazmasına rağmen öğrenci belgesi yüklemede hata oluştu ve devam edemedim. Bu süre içerisinde 2 kez denedim fakat do...

443 Views

0 replies

0 likes

Android
Desktop
  • 443 Views
  • 0 replies
  • 0 likes